Universal Nissan - Service Center

Amazing technicians, Amazing service advisors, parts department very kind and friendly, owner and director are amazing. department very kind and friendly, owner and director are amazing. More

Came in for an Oil change left with a lemon. Brought it back 5 times now and having the same issues. I Sat in the lobby for over 6 hours to be told it's the sensors, mind you, they didn't move m Brought it back 5 times now and having the same issues. I Sat in the lobby for over 6 hours to be told it's the sensors, mind you, they didn't move my car whatsoever to put it on a lift to check it to make sure that's what it was. I also told them that the transmission was slipping and they said they would have me drive it with a tech. A tech came out to me and basically everything i was told was a lie they were not replacing sensors they were doing absolutely no work on it at all. This place is the worst STAY FAR FAR AWAY. More

GREAT CUSTOMER SERVICE, VERY HELPFUL, UNDERSTAND THE NEED OF THE CUSTOMER AND GO ACCORDINGLY, WITH ALL GREAT HELP PROVIDED 👍. GLAD TO BE ASSISTED BY MR. SARFARAZ NEED OF THE CUSTOMER AND GO ACCORDINGLY, WITH ALL GREAT HELP PROVIDED 👍. GLAD TO BE ASSISTED BY MR. SARFARAZ More

I highly recommend avoiding this dealership. In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome light assembly, and a bad battery). Took 3 service appointments to resolve. After waiting 3 weeks for the 3rd appointment, the service department cancelled my appointment with just 2 days notice (scheduled technician was no longer available and all other technicians fully booked). I asked to speak to a supervisor and was told that George Maicais would call me back. He did not do so. Was only able to reinstate the appointment after complaining to a sales manager (Alex). After 2 of the 3 repairs, I was sent videos confirming completed work. One showed someone else’s car. One showed confirmation that my tires were good (???) with no reference to the window mechanism repairs. Makes me wonder what work was actually performed on my car. After the 3rd visit, the AC fan failed. Because of so many problems with this new car, I asked to speak with a service manager. The service rep, John, said his manager Jorge would call me back. But, Jorge did not do so. At this point I have no intent to return to this dealership and I am hesitant to ever purchase another Nissan product. More

I stopped in briefly to get my splash guard secured, it had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under t had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under the car and immediately started fixing the situation. He took my car back to put it on the lift and ensure all was fine underneath. I am not from Orlando, though this type of immediate service with care and concern makes me want to drive to get my car serviced here whenever I need it. Thank you Universal Nissan!! More

Purchased a use car less than 30 days and and the team there did a great job replacing malfunctioning headlight and dying battery at no cost to me. there did a great job replacing malfunctioning headlight and dying battery at no cost to me. More

Great and fast Very pleasant and excelent servicio. Keep You inform ay allá time of they service. Keep You inform ay allá time of they service. More

Great experience Was quick and thorough and great idea with the video Everything was explained clearly with the video Everything was explained clearly More

Everything was fine. I like the food area and comfortable. My service advisor was great! All in all, nice experience. I like the food area and comfortable. My service advisor was great! All in all, nice experience. More

Good Was a good experience, the advisor was good with the services and the tech may a excellent job. services and the tech may a excellent job. More