Universal Hyundai - Service Center

1 1 1 It was the worst experience I have had from a Genesis Dealership Genesis Dealership More

This time around (my 2nd time there) was so much more efficient. The approximate wait time was accurate. Carlos was professional, informative and very helpful. efficient. The approximate wait time was accurate. Carlos was professional, informative and very helpful. More

The wait time was a bit long for a very simple issue but the cafe area allowed for me to work effectively. Roller is exceptional with his service. Polite efficient and made me feel welcomed and cared about. the cafe area allowed for me to work effectively. Roller is exceptional with his service. Polite efficient and made me feel welcomed and cared about. More

Everything went well, except I was told the service would take 2 hours, 2.5 hours max, and it ended up taking more than 3 hours would take 2 hours, 2.5 hours max, and it ended up taking more than 3 hours More

A regular 15k service took almost 6 hours to be completed something that will take maybe an hour completed something that will take maybe an hour More

Yes Yes 5 The service rep was very good and the service was fairly fast was fairly fast More

Very good experience, although there was a setback with the documentation of my GAP, which could be resolved quickly the documentation of my GAP, which could be resolved quickly More

Waited 3 hours for service but everyone was knowledgeable and friendly Good service, not bad knowledgeable and friendly Good service, not bad More

Very Pleased with my service writer Rhoda. She was attentive, patient, knowledgeable and very professional. A pleasure to work with. She was attentive, patient, knowledgeable and very professional. A pleasure to work with. More

This is the most horrible place to came for a service, I used to do my car service here, but I decide don’t come back due to ridiculous wait time for the car got serviced, after more than a year I have to c used to do my car service here, but I decide don’t come back due to ridiculous wait time for the car got serviced, after more than a year I have to come back due to a recall, and the waiting Time is now more ridiculous than before. My advice is, if you need only oil change or air filter replace, or simple things like that, just go to any quick places, the service is the same and you only wait 10 minutes not the ridiculous 4 or 5 hours. More