Universal Hyundai - Service Center

very good customer service It was a pleasure my experience at Universal Hyundai with Luis Reyes he did an awesome job explaining the details and pricing about the 2015 hyundai It was a pleasure my experience at Universal Hyundai with Luis Reyes he did an awesome job explaining the details and pricing about the 2015 hyundai senata he is a very good sales man. i recommend him as a proffesional very good sales man to customers.also his Manager Jose cepeda thank you also for your time very tentative and always checking up on us More

Service is good people friendly and vehicle is excellent. As stated above service,people and vehicle well satisfied with. As well as clean showroom waiting area as well as restroom faculties at all times. As stated above service,people and vehicle well satisfied with. As well as clean showroom waiting area as well as restroom faculties at all times. More

Ron Thomas excellent Rin Thomas made my experience of buying a new car easy and fast. Thank you Rod for been so professional I'll definitely recommend you and your dealer Rin Thomas made my experience of buying a new car easy and fast. Thank you Rod for been so professional I'll definitely recommend you and your dealer yo my family and friends. More

Expensive oil change plan When I Bought a brand new 2012 Tucson I also purchase their maintenance plan - I still now have a couple of oil changes left and asked if they would When I Bought a brand new 2012 Tucson I also purchase their maintenance plan - I still now have a couple of oil changes left and asked if they would honor it since the plan is over 3 years and they refused. The plan is expired but pleasing a customer and securing further business is more important than 2 oil changes - their loss... More

Customer Focus: None I experienced an engine part failure, which was under warranty, yet I was charged nearly $270.00 for collateral damage. In speaking with the service m I experienced an engine part failure, which was under warranty, yet I was charged nearly $270.00 for collateral damage. In speaking with the service manager, Patricia, she was supposed to get back to me on the reimbursement I requested. She never did. I had to then contact the Customer Care Center, who then put me in touch with Corporate Headquarters. I then made a formal complaint about my negative experience, which finally resulted in me being refunded through Hyundai Corporate (and not Universal Hyundai as it should have been). What should have taken less than 24 hours to resolve took me over THREE WEEKS. Although my initial encounter with Rhoda Allen was extremely pleasant, everything went down hill when I challenged their reasons for charging me for collateral damage as a result of a warrantied engine part. The fact that I had to jump through so many hoops, share my experience over and over again with so many people, has convinced me that Universal Hyundai staff needs to revisit the company's mission, vision, and core values when it comes to customer service AND customer care. I've said this before and I will say it again: If I ever treated a customer the way I was mistreated, I would be out of a job collecting unemployment (maybe). To think I spent my hard-earned money on a warrantied vehicle to then receive such poor treatment from people who should appreciate the fact that I've helped pay their salaries is deeply disappointing and disconcerting. I truly wish I could have ranked my experience higher... in fact, I had every intention of doing so based on my initial interactions with Rhoda Allen. When everyone, including Rhoda and Patricia ignored me, my positive feelings disappeared. Now I will never buy another Hyundai again. If it was worth losing a valuable customer over $270, imagine how much more money Hyundai will not earn when I share my experience with my family, friends and colleagues? Such short-sided perspectives can have real consequences when it comes to profit margin. More