Universal Hyundai - Service Center

Slow as molasses My 2005 Sante Fe was having some problems. The Ac refriderant and power steering fluid was leaking. I made an appointment for the following Tuesday at My 2005 Sante Fe was having some problems. The Ac refriderant and power steering fluid was leaking. I made an appointment for the following Tuesday at 7AM. I had missed a call Saturday to confirm my Tuesday appointment and called Sunday to confirm. Tuesday I arrived about 5 min early and was approached by someone holding a tablet. He asked If I had an appointment and I told him yes and gave my name. He said the service consultants would be out in about ten minutes and that they were in a meeting. (A meeting that causes you to be late for your customers that had appointments?) Ok so another customer showed up while I was waiting and said he didn't have an appointment but wanted to see the same consultant I was waiting for. When my consultant "Rhonda" came out, she went right to the guy that had no appointment because she knew him. They walked off and talked and laughed. I heard them discuss his car and what he wanted done. Then after several more minutes, she came over to me and asked how I was. I told her fine and gave the details of my vehicle. She said she would call once they looked it over. After almost 4 hours, I had to call and leave a message. Then waited another half hour before she called back. Then she told me they had just finished looking at it. "Looking?" I told her I would just come and pick it up and I was very unhappy. When I arrived to pick up my vehicle, Rhoda was not there. I was told she had stepped out and I would have to wait. I then asked to speak with a supervisor because I was in a hurry. The consultant told me that the supervisor was in a meeting and could not come out. I said how can there be no one available to speak with customers and solve issues. He responded with well if they knew what time you were coming they could be here. "Really? shouldn't there be management available at all times while open for business?" So someone called Rohda and said she would be here in a couple minutes. When she arrived, she addressed me by the wrong name. I told her that wasn't my name. Then she corrected herself. I told her I was in a hurry and just wanted to pay for the synthetic oil change they had done. She tried to charge me for a diagnostic fee that no one had mentioned at all. I told her I would pay for the oil change only. She was not happy but began to change the paper work to reflect this. Twice she mumbled that the diagnostic fee would be coming out of her paycheck. More

Very poor experience due to waiting time and over-sell. So today I was going in for an oil change and a tire rotation/balance (with a schedules 10:45 am appointment). I was told by service advisor that it w So today I was going in for an oil change and a tire rotation/balance (with a schedules 10:45 am appointment). I was told by service advisor that it would be about 1.5 hrs. So after 3 hr wait the service advisor comes over and tells me that my car needs over $1,000 in repairs. I have told service advisor that I've been up since 12 am this morning and can't wait any more time. This was already a mistake that was made by me coming here and waiting over 3 hrs for a simple oil change and tire rotation/balance. The service was very poor and I ended up over paying for my visit. More

Great service Customer service is great! They address any issues one might have right away. Agents are very polite and friendly. It was a pleasure dealing with them Customer service is great! They address any issues one might have right away. Agents are very polite and friendly. It was a pleasure dealing with them. Thank you. More

Work not done to expectations. I took my 2017 Sante Fe sport in for a scheduled appointment on March 6, 2018. We had purchased service agreement when we purchased the vehicle. When I took my 2017 Sante Fe sport in for a scheduled appointment on March 6, 2018. We had purchased service agreement when we purchased the vehicle. When I arrived I gave them my name and told the service writer that my husband had passed so I would be the one taking care of things. I waited in customer area about 2 hours and I heard young woman service tech come and say gary and saw another man get up. She finally came back about half hour later looking agitated and called for gary again but this time included the last name. I signed for my vehicle, she handed my keys over and said your car is parked around corner. I went to get car but it wasn't there, another gentleman was also looking for his vehicle so we had another service tech help us. Come to find out our cars were in the locker fence area so the service tech brought them out for us. After I got home I realized my car had not been washed or vacuumed, I couldn't tell if tires were rotated. I called March 8th and left a message for service manager to please call.....he never did. More

Exceptional Service This was my second service appointment with Ian and he does a great job. He's professional, personable and thorough. And he explains repairs in easy t This was my second service appointment with Ian and he does a great job. He's professional, personable and thorough. And he explains repairs in easy to understand terms. I highly recommend him. More

Condescending and Unhelpful Staff Went just yesterday to get something fixed on my shifter. It was a recall--mind you I've only had my Sonata 2011 for about five or so years but I've b Went just yesterday to get something fixed on my shifter. It was a recall--mind you I've only had my Sonata 2011 for about five or so years but I've been complete xxxx! Car ALWAYS has issues that need to be taken to get a recall for and wastes so much of my time. My mom has owned her car (not Hyundai) since 08 and hasn't had a quarter of the problems this car brings. If I were to give someone a word of advice it's to NOT buy a Hyundai. I deeply regret buying mine, and if I could sell it with no trouble, I would in the blink of an eye. I tell everyone who asks me, to not buy this junk car. It's all looks and not motor, but I digress--that had been checked before but the repair person who previously looked at it said that he CHECKED it and there was no issue with it. Clearly not the case! The problem arouse just the other day, so when I brought it to the repair man I told him that this issue was happening and I told him about the recall and how they said it wouldn't be an issue because my car didn't have a problem with it, he told me that the recall had been done and I'd just have to pay. What? No. You LOOKED at it and told me nothing was wrong. How are you going to fix something that wasn't even broken? I highly doubt that was the case, seeing as they don't like to waste their own time but love wasting yours. He used a very condescending tone with me too, and brought a list of the recalls that had been done--I knew it was quite a few but it was more than I imagined! It was close to (or possible over, because the page cut some off) 20 RECALLS. 20. THAT'S INSANE. I was blown away by the number of times I'd come to get this car recalled, and I asked to take a picture of it to show everyone just why they SHOULDN'T buy a Hyundai. Anyways, the staff kept being very snappy and unreasonable (mind you, the problem was so serious I couldn't shut my car off or lock the doors), and said he couldn't tell me how much it was to fix the problem. He could only tell me after they charged me $100 for a check up, and that it could be any amount. I left, and honestly, I never want to come back. More

3 hr wait for defective windshield exam 9 eight inch permanent squiggles in windshield could not be seen by Mr. Ortiz and 3 certified technicians. Easily detectable by Kareem when he brought 9 eight inch permanent squiggles in windshield could not be seen by Mr. Ortiz and 3 certified technicians. Easily detectable by Kareem when he brought my car. Kareeml needs promotion as he has better vision than some who work there. Can't wait to turn in this leased car. More

Service experience I will not be coming back to this location. Such poor staff with negative attitudes, they all clearly don't want to be there. Gill my advisor said one I will not be coming back to this location. Such poor staff with negative attitudes, they all clearly don't want to be there. Gill my advisor said one and thing and would do the other, didn't seem understanding when I would tell him my concerns. Disappointed. More

Excellent customer service!! We took our Azera in for routine service. We were greeted by Ron Thomas who has a great personality. We mentioned we were interested in looking at t We took our Azera in for routine service. We were greeted by Ron Thomas who has a great personality. We mentioned we were interested in looking at the Genesis while the car was being serviced. He took a considerable amount of time to show us the cars they had. He answered all of our questions and had a great deal of information about the vehicle. The service dept. did a great job taking care of our car and even walked us out to the car when it was done. Would not hesitate to buy or have our car serviced at Universal Hyundai. More