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Unity Chevrolet Cadillac of Newburgh
Newburgh, NY
299 Reviews
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Showing 299 reviews
December 21, 2024
I am extremely disappointed in the service that I received at your dealership over the last several months. I have highlighted some key points in my frustration with your service. On July 15th I fou received at your dealership over the last several months. I have highlighted some key points in my frustration with your service. On July 15th I found your dealership Unity Cadillac in Newburgh, NY after experiencing an issue with my Cadillac Escalade. I drove to the dealership and informed the service advisor that I was out of town and if it was possible to expedite the repairs, I would be grateful. The Service advisor said it should not be an issue and after I showed him the error code, he felt he could have the car back in a few days at most. I showed the Service Advisor my Cadillac Platinum protection package information and was told by the service advisor he could not find this in the system. I decided to have a copy of the policy emailed from the dealership that I purchased my Escalade from in Georgia. I rented a car, and we started our vacation in the general area of the dealer. On the 16th I called and found out my vehicle was not in the service department and the service advisor was no longer working at the dealership. After several hours I called back and found that I had a new service advisor and was promised a call before the end of the day. At the end of the day, I did not receive a call and tried to call the service advisor only to find that she had gone home for the night. On the 17th I called the service advisor at 7:30 AM and requested an update and was informed that the new service advisor had also left the dealership. I then requested to speak with the service manager and was transferred to the new service manager. I explained my frustration to the manager and was told that he was trying to sort things out as he was just appointed service manager. I was told my vehicle was inline to be looked at the following day. I let the new service manager know that I was renting a vehicle and needed to get my vehicle repaired as soon as possible as we were leaving the area. The service advisor assured me that he would do his best. Over the next 24 hours I had to call throughout the day to try and get an update, finally on the I was told that the vehicle was repaired, and the oil change was conducted as well. I told the service manager that I was on my way to pick up the vehicle and drop off my rental to avoid further charges. When I picked up my vehicle, I found out that they did charge me for the oil change and only swapped the coil and or coil wire from cylinder one to cylinder 3. I was disappointed to say the least and even further upset when I drove off the dealer lot and the vehicle started to sputter. I called the service manager and reported that I felt that I had received poor service as after one week the vehicle was not repaired and they moved the issue from cylinder 1 to cylinder 3. I expressed my disappointment that as the technician had the parts the technician could have replaced the components and resolved the issue. The service manager agreed that it would have made more sense to replace the coil while the parts were off the vehicle. The Service advisor informed me that he was new and dealing with a lot of issues and that he would see what he could do as I was leaving the area and could not extend my stay. I never received a call back from the service manager. I then drove the vehicle home as it was intermittently sputtering, and no engine warning light was one. I then brought the vehicle back to Jim Ellis and asked them to fix the vehicle I am extremely disappointed in the Sales and Service provided by Unity Cadillac. More
by johnlwpb
Employees Worked With
Jon Barton
December 05, 2024
My wife and I traded in our 2018 Malibu for a new Equinox which was on the lot. We discovered the Equinox via an e-mail ad they sent to us. The sales manager and salesperson were very helpful throughout the which was on the lot. We discovered the Equinox via an e-mail ad they sent to us. The sales manager and salesperson were very helpful throughout the process. No sales pressure or haggling about extras. It was all good!! More
by artjcantell
Employees Worked With
Kiara Carrion, Richard Aquino and other s but didn't get their names., Jon Barton
October 21, 2024
Went in for a small oil leak they gave us the car back and it was missing now they have had it for three weeks. No one gets back to you. The service has not been good at all. and it was missing now they have had it for three weeks. No one gets back to you. The service has not been good at all. More
by Rddally
Employees Worked With
Jon Barton
September 26, 2024
Me hacen dar vueltas y no me dan respuestas del problema y no hacen nada. Estoy en deuda d 40000 dólares y no terminan de resolver el problema.todas las semanas voy y dicen que no tiene nada y el problema c y no hacen nada. Estoy en deuda d 40000 dólares y no terminan de resolver el problema.todas las semanas voy y dicen que no tiene nada y el problema continúa . Estoy estresado y preocupado por mi deuda com el banco .El auto es del 2023 y suena como un carro de 500 años .es injusto lo que hacen complicarle la vida a las personas de buena voluntad.Los odio!!! More
by Socarrasreynaldo21
Employees Worked With
Jon Barton
September 13, 2024
The service department here is a joke. Took it in for a fog light repair under warranty. They tried to pry the housing out of the front, somehow not knowing that it needs to be removed fro Took it in for a fog light repair under warranty. They tried to pry the housing out of the front, somehow not knowing that it needs to be removed from behind. The lying service agent named Kenny called me to say that the truck was badly damaged. I asked him if he was calling the right customer as there was no damage to the vehicle. After we hung up, he ran and took pictures so he could claim I brought it to them that way. Problem was the time stamp on the photos was 15 minutes AFTER he called me. Service manager said he was going to pull the video to see what happened and that was the last I heard from them. They did $4200 damage! If you value your vehicle then avoid this criminal outfit or you'll regret going there like I do. More
by pbotjer
Employees Worked With
Kenny
May 31, 2024
My first service was completed and it was quick and easy. Staff were very friendly and helpful. My wait was comfortable and staff were very generous with their hospitality . Staff were very friendly and helpful. My wait was comfortable and staff were very generous with their hospitality . More
by Suesimmons80
Employees Worked With
Service Dept
