Unity Chevrolet Cadillac of Newburgh

Service department will lie right to your face Not trustworthy Cadillac with 17000 miles leaking oil and they saw it and lied to my face that it’s not leaking oil supplied pics and video trustworthy Cadillac with 17000 miles leaking oil and they saw it and lied to my face that it’s not leaking oil supplied pics and video More

This place should not be in business! !! Short story... purchased a 2021 BMW X3M from Unity that had major exhaust damage as depicted in the pictures. When I cam back within the dealer 100 !! Short story... purchased a 2021 BMW X3M from Unity that had major exhaust damage as depicted in the pictures. When I cam back within the dealer 1000mi warranty, the service manager tried to down play, basically said that it's a possibility the "Owners" would not cover it. xx!!! I really had to lose my cool in their office and tell off everyone from the stupid service advisor to the Sales Manager to get the matter taken seriously. I couldn't believe what they were trying to tell me. They said the car was inspected which it clearly was not. They Took the car to get detailed for 1.5hrs while doing the inspection. Car was never washed, vacuumed or detailed before purchase. Brake pads were shot once heated and driving on highway. Couldn't feel how warped the rotors were and how low the pads were at slower speed directed test drive. Pads and warped rotors changed first week. $1400.00 after purchase ‍ Finally I'm heard and allowed to bring the car in to get fixed under the warranty. I dropped the car off on a Monday and followed up later in the day with the service advisor. The service advisor says "Yeah, it's going to be 4 Grand, needs a new exhaust system". I say ok, it's still under warranty.... This is where the panic set in, you just admitted I need a new exhaust system. The service advisor then says that he needs to call me back, he needed to speak with dispatch. The advisor finally calls me back and says that they are going to fix it! QUESTIONS???? Fix as in replace? No, we are going to try to salvage the exhaust system. Basically heat the metal, hammer and mold. Sooo, I find it weird that they were quick to bill me "4 Grand" but when the repair cost was on them, all of a sudden they can fix it. I made note to bring this up to the sales manager because he's behind the whole thing. That's a shady business practice!!! The car is fixed after dealing with a whole dealership of dishonest scammers. Crazy, we were best friends when I was buying the car. A week later I bring up a legitimate complaint and they tried to PLAY ME and charge me $4000.00 I love the car and the mileage but out of principle, I would've continued on my car search and completely bypassed this had I known this was what they're about. I do not recommend this place! No Thank you Brianna! Save your sympathy. You can't treat people like this without repercussions. More

I am extremely disappointed in the service that I received at your dealership over the last several months. I have highlighted some key points in my frustration with your service. On July 15th I fou received at your dealership over the last several months. I have highlighted some key points in my frustration with your service. On July 15th I found your dealership Unity Cadillac in Newburgh, NY after experiencing an issue with my Cadillac Escalade. I drove to the dealership and informed the service advisor that I was out of town and if it was possible to expedite the repairs, I would be grateful. The Service advisor said it should not be an issue and after I showed him the error code, he felt he could have the car back in a few days at most. I showed the Service Advisor my Cadillac Platinum protection package information and was told by the service advisor he could not find this in the system. I decided to have a copy of the policy emailed from the dealership that I purchased my Escalade from in Georgia. I rented a car, and we started our vacation in the general area of the dealer. On the 16th I called and found out my vehicle was not in the service department and the service advisor was no longer working at the dealership. After several hours I called back and found that I had a new service advisor and was promised a call before the end of the day. At the end of the day, I did not receive a call and tried to call the service advisor only to find that she had gone home for the night. On the 17th I called the service advisor at 7:30 AM and requested an update and was informed that the new service advisor had also left the dealership. I then requested to speak with the service manager and was transferred to the new service manager. I explained my frustration to the manager and was told that he was trying to sort things out as he was just appointed service manager. I was told my vehicle was inline to be looked at the following day. I let the new service manager know that I was renting a vehicle and needed to get my vehicle repaired as soon as possible as we were leaving the area. The service advisor assured me that he would do his best. Over the next 24 hours I had to call throughout the day to try and get an update, finally on the I was told that the vehicle was repaired, and the oil change was conducted as well. I told the service manager that I was on my way to pick up the vehicle and drop off my rental to avoid further charges. When I picked up my vehicle, I found out that they did charge me for the oil change and only swapped the coil and or coil wire from cylinder one to cylinder 3. I was disappointed to say the least and even further upset when I drove off the dealer lot and the vehicle started to sputter. I called the service manager and reported that I felt that I had received poor service as after one week the vehicle was not repaired and they moved the issue from cylinder 1 to cylinder 3. I expressed my disappointment that as the technician had the parts the technician could have replaced the components and resolved the issue. The service manager agreed that it would have made more sense to replace the coil while the parts were off the vehicle. The Service advisor informed me that he was new and dealing with a lot of issues and that he would see what he could do as I was leaving the area and could not extend my stay. I never received a call back from the service manager. I then drove the vehicle home as it was intermittently sputtering, and no engine warning light was one. I then brought the vehicle back to Jim Ellis and asked them to fix the vehicle I am extremely disappointed in the Sales and Service provided by Unity Cadillac. More

My wife and I traded in our 2018 Malibu for a new Equinox which was on the lot. We discovered the Equinox via an e-mail ad they sent to us. The sales manager and salesperson were very helpful throughout the which was on the lot. We discovered the Equinox via an e-mail ad they sent to us. The sales manager and salesperson were very helpful throughout the process. No sales pressure or haggling about extras. It was all good!! More

Went in for a small oil leak they gave us the car back and it was missing now they have had it for three weeks. No one gets back to you. The service has not been good at all. and it was missing now they have had it for three weeks. No one gets back to you. The service has not been good at all. More

Me hacen dar vueltas y no me dan respuestas del problema y no hacen nada. Estoy en deuda d 40000 dólares y no terminan de resolver el problema.todas las semanas voy y dicen que no tiene nada y el problema c y no hacen nada. Estoy en deuda d 40000 dólares y no terminan de resolver el problema.todas las semanas voy y dicen que no tiene nada y el problema continúa . Estoy estresado y preocupado por mi deuda com el banco .El auto es del 2023 y suena como un carro de 500 años .es injusto lo que hacen complicarle la vida a las personas de buena voluntad.Los odio!!! More

The service department here is a joke. Took it in for a fog light repair under warranty. They tried to pry the housing out of the front, somehow not knowing that it needs to be removed fro Took it in for a fog light repair under warranty. They tried to pry the housing out of the front, somehow not knowing that it needs to be removed from behind. The lying service agent named Kenny called me to say that the truck was badly damaged. I asked him if he was calling the right customer as there was no damage to the vehicle. After we hung up, he ran and took pictures so he could claim I brought it to them that way. Problem was the time stamp on the photos was 15 minutes AFTER he called me. Service manager said he was going to pull the video to see what happened and that was the last I heard from them. They did $4200 damage! If you value your vehicle then avoid this criminal outfit or you'll regret going there like I do. More

The salesman were very nice but serviice manager was rude and did it treat me with respect and did it treat me with respect More

Explanation and time frame of my car repair was above my expectations. Also, the courteous personnel made the overall process go smoothly. expectations. Also, the courteous personnel made the overall process go smoothly. More

My experience with Zach & Jose was a 10! !!! I couldn’t ask for better service. !!! I couldn’t ask for better service. More