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Unity Chevrolet Cadillac of Newburgh

Newburgh, NY

3.1
308 Reviews

800 Auto Park Pl

Newburgh, NY

12550

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Showing 308 reviews

March 25, 2025

I have never had a brand new vehicle need so many parts replaced before the warranty was up. When brought in for repairs they take weeks. The company doesn’t seem to take pride in the service to their cust More

by Kmyers40160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Barton
Mar 25, 2025 -

Unity Chevrolet Cadillac of Newburgh responded

It's disappointing to hear about your experience with the vehicle and service delays. We strive for timely repairs and customer satisfaction, so this feedback is concerning. Please reach out directly if you'd like us to address these issues further or assist in any way we can. Thank you, Jamie Brown - Customer Care Manager - 845-353-1919 x 3151

March 07, 2025

service dept is just looking to rip people off. Ill never set foot in that place again More

by fooie1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase
Mar 10, 2025 -

Unity Chevrolet Cadillac of Newburgh responded

It's disappointing to see this feedback, and we would like to address your concerns. Please reach out to our team at your convenience. Thank you, Jamie Brown - Customer Care Manager - 845-353-1919 x 3151

February 22, 2025

Extremely friendly and accommodating by everyone who was involved with the issue I was having. Will come back! More

by lanecontractorservices
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 24, 2025 -

Unity Chevrolet Cadillac of Newburgh responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Unity Chevrolet of Newburgh was friendly and accommodating. We look forward to welcoming you back in the future!

February 14, 2025

It was ok and I was in and out within reasonable time the staffing was helpful but it should be more interaction about different things. More

by aronsmith0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Barton
Feb 14, 2025 -

Unity Chevrolet Cadillac of Newburgh responded

Aron, thank you for your feedback. We're glad to hear that our staff was helpful and ensured you were back on the road promptly. If there's anything specific you'd like us to improve upon regarding our customer interactions, please reach out to our Customer Care team directly at customercare@unitycadillac.com.

February 11, 2025

The entire sale started off with a lot of trust and thinking that I was in good care being that the sales rep expressed that he was a very straightforward person. I had to return the next day being tha More

by skgonzalez9508
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shayne M
Feb 12, 2025 -

Unity Chevrolet Cadillac of Newburgh responded

Stephanie, we're sorry to hear about your experience and the inconvenience you faced. Our team has reached out to address these concerns and agreed to provide a loaner car when you return for service. Thank you for your understanding.

Feb 12, 2025 -

Unity Chevrolet Cadillac of Newburgh responded

Stephanie, we're sorry to hear about your experience and the inconvenience you faced. Our team has reached out to address these concerns and agreed to provide a loaner car when you return for service. Thank you for your understanding.

February 01, 2025

Clean. Hospitable. Conveniently located. Friendly atmosphere. Service technician was thorough and knowledgeable and very kind. More

by A very pleased customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deshaun
Feb 03, 2025 -

Unity Chevrolet Cadillac of Newburgh responded

Thank you for sharing your positive experience with us at Unity Chevrolet of Newburgh! We're delighted to hear that our team provided thorough and friendly service in a welcoming environment. We look forward to serving you again soon!

January 25, 2025

Service writer Erik understood the issue and proceeded to have the service staff diagnose the problem and ordered the part to correct my issue. Thanks to Erik for his help. More

by fsmit3678
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Jan 27, 2025 -

Unity Chevrolet Cadillac of Newburgh responded

We're glad to hear that Erik and the service team at Unity Chevrolet of Newburgh were able to assist you effectively. Thank you for sharing your experience with us!

January 16, 2025

Service department will lie right to your face Not trustworthy Cadillac with 17000 miles leaking oil and they saw it and lied to my face that it’s not leaking oil supplied pics and video More

by Gary Benardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dashaun Garrett
Jan 17, 2025 -

Unity Chevrolet Cadillac of Newburgh responded

Gary, we're sorry to hear about your experience with our service department. We take such matters seriously and would like the opportunity to address this issue directly. Please reach out at your convenience. Thank you, Jamie Brown - Customer Success Specialist - 845-353-1919

December 27, 2024

This place should not be in business! !! Short story... purchased a 2021 BMW X3M from Unity that had major exhaust damage as depicted in the pictures. When I cam back within the dealer 100 More

by whgreen23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd , Jon Barton
Dec 30, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

William, we are sincerely sorry to hear about your experience and the challenges you faced. It sounds like there were several missteps in handling your concerns, which is not what we strive for. If there's anything further you'd like to discuss, please reach out to our Customer Care team directly at customercare@unitycadillac.com. Thank you for sharing this feedback with us so that we can work on improving our service moving forward.

December 21, 2024

I am extremely disappointed in the service that I received at your dealership over the last several months. I have highlighted some key points in my frustration with your service. On July 15th I fou More

by johnlwpb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Barton
Dec 23, 2024 -

Unity Chevrolet Cadillac of Newburgh responded

John, I'm truly sorry to hear about your frustrating experience with our service department. It sounds like we fell short in providing the timely and effective assistance you needed during your visit. I understand how disappointing this must have been for you, especially while dealing with vehicle issues away from home. Please reach out so we can discuss this further. Thank you, Customer Care - customercare@unitycadillac.com

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