Unity Chevrolet Cadillac of Newburgh

⭐️ 1 Star — Extremely disappointing and honestly frightening experience I honestly don’t even know where to begin. We purchased our vehicle in good faith, expecting to have a safe and reliable ca frightening experience I honestly don’t even know where to begin. We purchased our vehicle in good faith, expecting to have a safe and reliable car for our family. Instead, this has turned into one of the worst vehicle-buying experiences we’ve ever had. The vehicle was in the service department for roughly over TWO MONTHS total, for starters we were fooled into a fwd car, didn’t know until we drove off lot and despite multiple attempts to diagnose and repair the problems, telling them we have video /evidence of the vehicle having the issues, the vehicle continued to have serious issues that made me genuinely afraid to drive it. We experienced problems including severe vibrations, front sway bar replacement, ac fan replacement ,abnormal RPM behavior, the screen going completely black while driving, the vehicle braking unexpectedly on the highway when there was nothing in front of us, and the vehicle stopping multiple times while simply trying to leave our driveway. A brand new vehicle should NEVER make you question whether you’re going to make it home safely. What makes this even more frustrating is the way this situation has been handled. We were not provided with a proper repair invoice took about 5 days after threatening to report to dmv. when we picked the vehicle up, and when we eventually had to get another vehicle because we no longer felt safe driving this one, we were essentially left to deal with the financial consequences ourselves. We have spent approximately $10k on this vehicle, only to end up being significantly lowballed when trading it in which then had to leave 7.5k down to make payment affordable . Now we’re being told that the dealership has changed hands since we purchased the vehicle, as though that somehow makes the situation disappear. From a customer’s perspective, that is not an acceptable answer. We trusted Chevy Newburgh with a major purchase and, more importantly, trusted them with our family’s safety. That trust is completely gone. I would strongly encourage anyone considering purchasing a vehicle here to do your homework, document absolutely everything, and think twice about how this dealership handles problems after the sale. Our experience has been extremely stressful, expensive, and honestly scary. More

Deshaun and Taisha were patient, professional and took good care of my car and me. good care of my car and me. More