Unity Chevrolet Cadillac of Newburgh

I needed to see why the front left side of my Cadillac was scraping the road during right turns and also diagnose a small rattling noise on the front right side (possible loose backing plate). I had to w was scraping the road during right turns and also diagnose a small rattling noise on the front right side (possible loose backing plate). I had to wait a week to find an available appointment time. That was fine though since I wanted to make sure it was diagnosed correctly and it was easy to make the appointment through their website. I pull into the bay and advise the attendant my name and appointment time and I was immediately told that they would not be able to look at anything on my car now and that I would have to leave it for two days for a mechanic to look at it. Also, I would have to call them to make this appointment. I almost laughed in her face and then stopped myself and advised if they could just check to see if something was loose under the car. The attendant went over to the manager and spoke to her for a minute and then came back and said that I should have called and made an appointment. First of all, why would this joke of a dealership even offer online scheduling if they were not even recognized as appointments? Second, why wouldn’t someone from the dealership contact me and inform me of their 48 hour diagnosis requirement ahead of my appointment time? Finally, why couldn’t they at least check for something hanging from under my car since they clearly saw that they had completely screwed over a potential customer? I would have paid for the simple eye balling to see if something was hanging off the bottom, even if they could not repair it right there and then. In conclusion, this dealership is not only never going to see me for any type of business, but I have made it a goal of mine to bad mouth them on every medium possible. Feel free to check out my review on Yelp..which will be posted next. Truly one of the most atrocious displays of horrible customer service, managerial skills, and overall business model I have seen in decades. They hit the trifecta! If their goal was to show how little they care about how their business is ran and how customers perceive them..mission accomplished! More

Satisfactory service. Eric was courteous and he had my car done in about.3 hours. Eric was courteous and he had my car done in about.3 hours. More

My car was taken in quickly, agreed to accept copons and was promissed to be finished within 2 hours. was well informed with procees of my car, and was finished early. Very satisfied with overall of service was promissed to be finished within 2 hours. was well informed with procees of my car, and was finished early. Very satisfied with overall of service. More

I have never had a brand new vehicle need so many parts replaced before the warranty was up. When brought in for repairs they take weeks. The company doesn’t seem to take pride in the service to their cust replaced before the warranty was up. When brought in for repairs they take weeks. The company doesn’t seem to take pride in the service to their customers. If this any indication of what Chevy dealers are like as a whole, I find it very unlikely that I will ever purchase another one. More

service dept is just looking to rip people off. Ill never set foot in that place again Ill never set foot in that place again More

Extremely friendly and accommodating by everyone who was involved with the issue I was having. Will come back! involved with the issue I was having. Will come back! More

It was ok and I was in and out within reasonable time the staffing was helpful but it should be more interaction about different things. staffing was helpful but it should be more interaction about different things. More

The entire sale started off with a lot of trust and thinking that I was in good care being that the sales rep expressed that he was a very straightforward person. I had to return the next day being tha thinking that I was in good care being that the sales rep expressed that he was a very straightforward person. I had to return the next day being that it was dark out and we would not be able to test drive the vehicle. I was OK with returning during the day this way I could see the vehicle completely. During my test drive. I noticed that the vehicle on the interior needed a detailed wipe down. I expressed this to the sales rep who reassured me that once we started the process that would be taken care of. Once we made the decision on the vehicle and the down payment and the interest rate we were told that it would take two hours to get the vehicle detailed inside and out and the paperwork completed so we should “ go get something to eat” and return. When we returned, we were met with the typical oops a mistake has been made, and the rate will be a little higher, and your payment will be higher (all of this was spoken about prior to us leaving - my down payment was even taken prior to me leaving). Funny enough as I left the dealership a couple of hours earlier to “get something to eat” I had a feeling that I would return to different stipulations however, they pulled the old bait and switch. I was ready to protest and have them eat the cost and keep the payment that they initially told me I would have or not buy the vehicle. However, my husband talked me out of making a problem about it. Once all the paperwork was signed, the sales rep came over to go over the vehicle with me. By this time it was night and you couldn’t really see the inside of the vehicle however, I could see that the interior of the vehicle had not been cleaned properly or at all, and when I pointed it out, the observation was ignored. The rep was in quite a bit of a hurry so much that he ended up taking my spare key home with him. When called, he stated that he was already on the highway and turning around was a bit much. His solution was that I come back the next day, I thought the service is for the customer not that you have your customer running around back-and-forth to the dealership after you’ve already hood winked them. The next day when I went to go pick up the key, it was visible on my face that I was unhappy. The other people that I had dealt with on the day prior ignored me as if they had never seen me before, simply turning their gaze to the sales rep who sold me the car. As I was leaving, the sales rep asked me if I had any questions and I did explain to him that there were some buttons I was confused about on the vehicle. He followed me to the car and explained to me the things I was confused about. When he was in the vehicle, I expressed to him again how the inside of the vehicle looked unclean and also stated that they had me wait two hours for a detail of the vehicle that seemed to have not been detailed at all. After acknowledging the dirty interior, his solution to this was that I come back for a fourth time for a complementary detail of the vehicle. He expressed that this was a luxury dealership, and that is not how a vehicle should have been given to the customer. I’ve worked for luxury dealerships in the past, and I know that when there are certain mishaps, the dealership will go out of the way to drop off a key or to have someone come out and detail the car if they are local. Especially when the dealership is at fault. I will say for the emphasis that was put on this survey and how important it was for them to receive a five star rating. I was completely taken aback by this whole experience. I don’t know if I will be a returning customer. More

Clean. Hospitable. Conveniently located. Friendly atmosphere. Service technician was thorough and knowledgeable and very kind. Hospitable. Conveniently located. Friendly atmosphere. Service technician was thorough and knowledgeable and very kind. More

Service writer Erik understood the issue and proceeded to have the service staff diagnose the problem and ordered the part to correct my issue. Thanks to Erik for his help. have the service staff diagnose the problem and ordered the part to correct my issue. Thanks to Erik for his help. More