United Nissan Reno

On 29 Nov 2006 I took my 1992 300ZX to Nissan of Reno to find the source of oil leaking from the front end of the engine. Nissan of Reno has serviced this car since it was new. Diagnosis: leaking cam seals find the source of oil leaking from the front end of the engine. Nissan of Reno has serviced this car since it was new. Diagnosis: leaking cam seals and lower crankshaft seal. The mileage was 101714. Since it was approaching the mileage for a new timing belt, I had the timing belt replaced, as well as the water pump. Total bill: $1,601.26. Since I retired I do not drive the 300ZX very much. Even so I began to notice oil drips on the garage floor. I thought it was residue from an improperly seated oil filter when Walmart changed the oil in August 2008. I took the car to an independent Honda-Nissan service shop. They found the rear cam plug needing replacing, but also found the front timing cover very wet with oil. On further inspection, they found the timing belt soaked in oil and the entire front of the engine awash with oil leaking from the cam seals and the lower crank seal. The seals and timing belt must again be replaced at a cost of $650.00. The car has been driven 6246 miles in the 2 years and 5 months since Nissan of Reno's "repair" job. I will never again take my 300ZX to Nissan of Reno and can no longer recommend them to anyone. More

Absolutely the worst experience I've ever had with any business!!!! Would be too long to describe all of it, but here's the summary. Took car for warranty service. Said would take 2 days. Took 2 weeks! Th business!!!! Would be too long to describe all of it, but here's the summary. Took car for warranty service. Said would take 2 days. Took 2 weeks! They gave me absolutely no updates during that time. I had to call them, and when I did, NO ONE knew anything about what was going on. When it was finally ready, they said they had to do some work above the original estimate and did it without asking. I refused to pay and the manager insulted me repeatedly. Then, when my 8 month pregnant wife picked up the car, the wheel fell off 2 miles from the dealership!!!!!!!!! I think it was intentional. She could have died!!! More

While on vacation in Reno my Nissan Stanza began to have problems with overheating. The dealer scheduled an appointment immediately, gave me a ride back to my hotel, and diagnosed the problem within two ho problems with overheating. The dealer scheduled an appointment immediately, gave me a ride back to my hotel, and diagnosed the problem within two hours. The service manager called me twice to update me on the progress, and then sent their shuttle to pick me up when the car was finished. It took only a few hours, and hardly disrupted my vacation at all. The repairs were reasonably priced, and I had no further problems with the car. This was the best experience I have ever had with a new car dealer service department. More