United BMW

Jim Tompkins - Sales ...went the extra mile Jim was great to work with, and really kept at it to get me the car I wanted, not just trying to convince me to accept what was available right then. Jim was great to work with, and really kept at it to get me the car I wanted, not just trying to convince me to accept what was available right then. Very professional, but super friendly too. Would highly recommend that someone looking for a BMW shop at United first, and ask for Jim. More

Great service and quality. Expense?...well it is a BMW. Everytime I have had my 2007 M6 in for service it's always been great. It takes longer than I usually plan for, but it is an M which apparently takes Everytime I have had my 2007 M6 in for service it's always been great. It takes longer than I usually plan for, but it is an M which apparently takes longer. My service advisor, Eric Rossman, is great and takes good care of me. He always gets me the best price he can, and when there are hiccups he does everything to assure my satisfaction. I can honestly say when I move to Florida I am going to miss getting my car serviced here. More

I purchased a very low mileage, almost new, 2012, 650 convertible from United BMW of Roswell, GA, on May 20, 2013. The service from sales adviser, Jim Tompkins, was exemplary. I drove the car back t convertible from United BMW of Roswell, GA, on May 20, 2013. The service from sales adviser, Jim Tompkins, was exemplary. I drove the car back to Philly (1,000 miles) and the car far exceeded my expectations. Lots of heads turn and many thumbs up, with the top down. I negotiated price via e-mail and found the final price below market. Jim was fair, honorable, and an outstanding BMW representative. Closing was short and I was treated as if I was their only customer. This is a class organization, to be sure. This car was exactly as it was represented on their web site. No tricks here. This is a very large dealer and they move cars quickly, so get your best price from them, and secure the deal, if the price is right. Get a light interior, not dark, 20" wheels, drive assist, premium sound, luxury seats, contrast stitching, and you'll be VERY happy. West Chester, Pennsylvania More

I had previously purchased several (like 10) new BMW's from John Mancuso when he worked at Nalley BMW in Decatur and was very disappointed when he left Nalley and went to United (from a distance sta BMW's from John Mancuso when he worked at Nalley BMW in Decatur and was very disappointed when he left Nalley and went to United (from a distance standpoint only). I had previously bought 2 cars from United BMW of Roswell and had exceptional service each time, I did all of my work on the phone beforehand so all I had to do was drive in and sign my paper work and drive off, always less than an hour each time. I had purchased from another salesman then as John was still at Nalley, but had gotten a better deal for the car that I wanted. My very good friend and co-worker was back in the market for her 3rd BMW (her 1st was bought from John at Nalley), as she had outgrown her 328 with a new baby and wanted an SUV. I called all 3 dealerships that I have bought from and John was the first on the list, his can-do, positive, low pressure attitude (as always) was a winner right from the start and he put this deal together quickly and efficiently and had by far the best deal to offer for my friend. We did everything over the phone and went in on Saturday morning and picked up her new X3 and did her paperwork and she was in and out within an hour. This was such a seamless process and I am thrilled that she was treated fairly and with great respect for her time and budget. If you are looking to have an excellent car buying experience, please call John Mancuso at United BMW of Roswell, he is truly exceptional and always a pleasure to deal with. Thank you John from Julie and myself for making this deal happen, we both appreciate you! Jim S More

As a successful, busy female professional choosing the right companies to do business with is extremely important. On 8/21/2012, I made an appt. for my vehicle to be serviced. The vehicle bay was extre right companies to do business with is extremely important. On 8/21/2012, I made an appt. for my vehicle to be serviced. The vehicle bay was extremely clean. First point of contact.. the greeter completely treats you with respect and makes you feel welcomed. Robert Magnus, service advisor immediately and effectively started the process. I explained my concerns and he gave me complete confidence the job would be done correctly. The vehicle was going to take a few days for repair which he promptly gave me a loaner vehicle so I could continue my daily business activities without a delay. The loaner department employee was very friendly and efficiently had the car ready. Not once did I have to check in with my vehicle, Robert completely kept me posted. Upon vehicle pick up the car was washed and vacuumed with a cute little orange note thanking me for my business. The treatment here was completely refreshing. Clearly, they follow the standards set forth by BMW. The experience noticeably shows the owner as well as the employees care a great deal about making United BMW of Roswell the #1 BMW dealership. This makes you proud to be an owner of the Ultimate Driving Machine. More

I do not recommend this dealership. I was lied to by one of the salesmen and almost made a decision based on this information. He had told me that he looked up a vin# and found that a bmw had a problem. I of the salesmen and almost made a decision based on this information. He had told me that he looked up a vin# and found that a bmw had a problem. I called two other bmw dealerships and had them look up the same vin# and the the issues he stated were not in their database. Fortunately I did some homework before making a purchase. Shop here at your own risk. More

This review is specific to the service department. I bought my 328i here and the experience was terrific. In fact, I've referred several people to the sales team here. That will NEVER happen again. Alth bought my 328i here and the experience was terrific. In fact, I've referred several people to the sales team here. That will NEVER happen again. Although the service department is professional enough in terms of demaenor, the level of apathy is truly unmatched in my experience. My last experience purchasing tires was a nightmare to say the least (think 4 trips to the dealership with the wrong tires installed and then unable to get the correct ones) and, 6 months later, those same tires are warped due to a "bad alignment." Who did this bad alignment? That's right, United BMW Roswell. You'd think they'd replace said tires, right? Wrong. Apparently, in bizarro world, this is somehow not their fault. Oh, and to add insult to injury, the new rocker panel and cupholder they installed less than a year ago are already falling off and broken again and while they say they'll fix the rocker panel, they're trying to charge me for a new cupholder. Suffice it to say, I will never spend another red cent at this dealership for service or my next new car (which is scheduled for purchase within 6 months). In fact, the service experience has been so bad, I may buy an Audi next time instead of my beloved BMWs. You'd be smart to steer clear of this dealership. More

After visiting other BMW service centers such as Global or Nalley, the service experience at United BMW of Roswell was by far the best ever!! They obviously have great management over there, and the emplo or Nalley, the service experience at United BMW of Roswell was by far the best ever!! They obviously have great management over there, and the employees seem very happy. I will continue to service my vehicle there, and tell all of my friends how great this place is to get my car serviced... p.s. check out thier price match guarantee -- truly authentic, and saved me over $95.00!! More

United BMW of Roswell did a good job selling me a new X3. I have a long-time sales person, Allan Wilson, who has sold me several cars over the years and always gives good service. The dealership sold the c I have a long-time sales person, Allan Wilson, who has sold me several cars over the years and always gives good service. The dealership sold the car at the USAA car buying service price although they are not the designated dealer in this area for this program. One caution--if you are trading a car, get an appraisal at CarMax next door before you agree to the trade. CarMax's offer for the car was almost 20% higher than United's making me think that United was making up for the low margin on the new car using the trade. CarMax now owns my old car. More

I cannot believe this dealer is allowed to represent the BMW brand. My experience with them was miserable, made all the more so by their false promises of help. I'm not going to bore you with all the deta BMW brand. My experience with them was miserable, made all the more so by their false promises of help. I'm not going to bore you with all the details but I purchased a certified pre-owned BMW from this dealer. There was an issue with the vehicle due to an aftermarket replacement part installed prior to my purchase, thus the issue was not covered by warranty. When I complained to United BMW that they should stand behind this "certified" vehicle, they basically told me to take a hike and oh-so generously offered to direct me to a vendor who would replace the part at my expense. Further, because United BMW did not certify the vehicle themselves, they passed the buck to the certifying dealer that was located thousands of miles away. It took a nasty letter to BMW of North America to finally get a response out of United BMW. When they did respond, they were friendly and attempted to resolve the issue. However, their efforts failed. When I called back and attempted to seek further help from Used Car manager Mike Costa and his buddy, they reacted like children: they did not return multiple phone messages left for them. Had they called and said, "sorry, we've done all we can," I would have at least felt like they were acting professionally, but clearly it's amateur hour at United. I would NEVER, EVER consider United BMW again and would strongly urge you to look elsewhere. Just because it's a BMW dealer doesn't mean these folks are any more trustworthy than your average used car dealer. Don't just take my word for it - take a look at how United BMW's overall rating compares to other BMW dealers in the Atlanta area and decide for yourself. More