United BMW

From disappointment to happiness I had a poor experience with the sales rep in that while looking at the Range Rover for sale he actually received a phone call from another sales rep I had a poor experience with the sales rep in that while looking at the Range Rover for sale he actually received a phone call from another sales rep of an interested party. So, even though I was first on site and to look at the car, I had to wait for the other party to test drive the car. I was also a little disappointed in the negotiation process considering such an elite dealership. However... The Sales Manager, Stephanie, contacted me the next business day and she acknowledged the errors, was genuinely apologetic, and offered to reconcile my experience. I also received a call the Dealership GM, Justin, who like Stephanie was very professional and genuinely remorseful for my experience. Both Justin and Stephanie worked diligently throughout the day to resolve every single issue, calling me multiple times. Please don't think they did this just to sell a vehicle; they did this because they truly cared about my experience and my opinion of them and the dealership, regardless of a singular car purchase from a dealer that sells 400 vehicles a month. Anyway, I ended up getting a very good price along with them absorbing the cost of a needed repair and new brakes. I know for a fact they did not make a profit on this vehicle (which they are entitled to make in order to run a business and pay their employees) and most likely lost money overall. However, they were willing to do this out of good character and the willingness to make things right. They will get my repeat business and referrals because of this! More

GREAT EXPERIENCE!! Mr. Gareth made my first-time car buying experience GREAT!! He is very knowledgeable and he went above & beyond to make sure that I was well-taken car Mr. Gareth made my first-time car buying experience GREAT!! He is very knowledgeable and he went above & beyond to make sure that I was well-taken care of. He checked on me throughout the process and after. I would recommend Mr. Gareth to anyone. If you have any questions or want to purchase a car, ask for Mr. Gareth!! More

Phenomenal Experience! Can't beat it My sales experience at United BMW Roswell was fantastic. They had a great selection of pre-owned... the largest of any BMW dealership I have seen. My My sales experience at United BMW Roswell was fantastic. They had a great selection of pre-owned... the largest of any BMW dealership I have seen. My sales person - Roger Henderson, as well as the sales manager were both extraordinarily courteous and great to work with. Roger was very responsive to any and all communication and was willing to go the extra mile to make sure I was fully satisfied. A great deal and an ever better sales person will make me return and refer. Thanks! More

Carol Craig & Julie Anaya I brought my vehicle in for the first real service after I bought it about an year ago. Carol was nice and professional as usual. She kept me update I brought my vehicle in for the first real service after I bought it about an year ago. Carol was nice and professional as usual. She kept me updated on the status of the car. Julie at the service desk was very nice, she helped me get a BMW loaner instead of a rental car (they were out of BMW loaners). Julie definitely went above and beyond and I really appreciate her efforts. My only slight issue was the fact that why was a loaner not reserved for me? I made a reservation and they knew I needed a car. At the price level of my vehicle I expect a little extra attention. I am always guaranteed to get a MB loaner with my AMG, and I had the same with Porsche. I understand using a rental car for a $40k Bmw but not at the top of the line. Maybe the service manager can review their policy on the few clients that purchased top of the line BMW vehicles. At that level your clients are cross shopping Maserati, AMGs, Porches, and AMs, its a different level ball game I would think. Carol and Julie are great however, and I will continue to go back because of them. More

Best pre-owned purchase ever! I'd give Brent Calvert & United BMW more then 5 stars if I could! Extremely satisfied on all accounts! I can only echo the great experiences others h I'd give Brent Calvert & United BMW more then 5 stars if I could! Extremely satisfied on all accounts! I can only echo the great experiences others have had dealing with Brent! I emailed a lot of other dealers in the search for my dream car & none came close to the level of service provided. From responding to emails/calls, to the excellent offer received for my trade-in & finally closing the deal, things could not have gone smoother. In fact I never even had to visit the dealer! Brent was able to meet me closer to where I live! As a long distance buyer, that was sure nice! Great follow up from the dealers support staff as well, calling to confirm appointments & also to let me know when the title was being FedEx'd, so I knew when to expect it! I would definitely recommend Brent Calvert at United BMW to anyone looking to purchase a car! Thanks again Brent!!!! More

Great Service and Value I had used United BMW several years ago for my 325. With a new baby on the was I traded in G35 and purchased a CPO X5 for my family from Brent Calver I had used United BMW several years ago for my 325. With a new baby on the was I traded in G35 and purchased a CPO X5 for my family from Brent Calvert. Great experience!!!! His enthusiasm and hard work resulted in us being extremely satisfied with our new vehicle and the deal he helped forge. I did alot of research over a 3 week period while making my decision. I feel I got the best trade in value on my old car and the best price possible on the new one. I feel Brent went above and beyond by his follow up after the sale and helping several weeks after the sale was complete. I would recommend Brent Calvert and United BMW to any family or friends looking to purchase a car. Extremely satisfied!!!! Thanks Brent!!!! More

John Mancuso Is AWESOME! Brian and I have brought 3 cars from United BMW Roswell. It was all due to the professional and outstanding customer service of John Mancuso. Brian and I have brought 3 cars from United BMW Roswell. It was all due to the professional and outstanding customer service of John Mancuso. More

Purchase of BMW 328d I had my best experience ever in purchasing a BMW through Chase Kuech of United BMW Roswell. Chase was extremely professional, very knowledgeable, and I had my best experience ever in purchasing a BMW through Chase Kuech of United BMW Roswell. Chase was extremely professional, very knowledgeable, and the experience exceeded my expectations in every way. I would highly recommend United BMW of Roswell, and especially the services from Chase. Sincerely, Steve Cashion More

Outstanding Outstanding! I have used United BMW in Roswell and Salesperson, Vinith Victor, for many purchases over the years. Vinith has always been very profes Outstanding! I have used United BMW in Roswell and Salesperson, Vinith Victor, for many purchases over the years. Vinith has always been very professional and personal in his approach to helping me find the right car. He has gone above and beyond the call to make sure that I got into a car that met my needs, my budget and was in great mechanical condition. The dealership has also taken great strides in making sure that the vehicles have been to my liking. Even repairing small cosmetic issues that seemed to trouble me prior to purchase, as I have purchased used cars from them to date. In addition their finance department has repeatedly beat any other rates that I have been able to find. I highly recommend United BMW of Roswell and Vinith Victor to help you find the right vehicle to meet your needs. Tim Newby More

listening skills I was in the market for a used luxury car and stopped by Roswell BMW. Eric Palmer helped me. First we drove the car my husband wanted me to have. E I was in the market for a used luxury car and stopped by Roswell BMW. Eric Palmer helped me. First we drove the car my husband wanted me to have. Eric listened to me and how I drive, he suggested I try a different model. It was just the right fit. :-) The whole process was seamless, efficient, and pleasant. I am excited to recommend Eric and United BMW to everyone. More