United BMW

Professional and Personable Staff -- Super Experience! We had a wonderful experience at United BMW of Roswell. Alisha McCoy greeted us when we walked in, gave us full attention during our two visits, and We had a wonderful experience at United BMW of Roswell. Alisha McCoy greeted us when we walked in, gave us full attention during our two visits, and guided us smoothly through the purchasing process. Farand couldn't have been any nicer or more helpful than he was, and Bill Motsay took us through the finance process professionally. More

awful experience if you not buy BMW My experience with your sales assistant wasn't that good since I almost walk away from buying this vehicle bc of her, in the negotiation she was dis My experience with your sales assistant wasn't that good since I almost walk away from buying this vehicle bc of her, in the negotiation she was discourteous and rude trying to tell me that all customers in that particular dealer do not negotiate prices and, she makes feel like I was an insignificant customer for that dealer, being honest with you the treatment was disrespectful.Not customer should feel that way even if is buying $10000 or $100000 vehicle. After I took my decision of buying this vehicle I was waiting for one hour in a half to buy an insignificant $10000 dollar vehicle which was totally unacceptable an was in the middle of the day and the finance manager told me he didn't know I was there. Then I left the lot and need go back later to pick the vehicle and I got message that some signatures were miss it and they left a fedex envelope in my vehicle. Also I ask her to place the record of reconditioning that your dealer does after a vehicle is receive in trade-in to make sure the car was inspected. I never got this report and I sent the FedEx andgot lost. I star getting a lot calls and messages from her, even I told her was very busy she keep calling and texting until one Sunday I got a call from her at 9:00 am and was just after the holiday which was nothing professional, I explaied to her that I can't make it and feel like she was threatening me that if I am not go sign the papers I will have to deal with the tag office. she wrote me" Just don't be frustrated when a trip to DMV has to be made". I told her I did not see problem to sign paper in Jan 4th and anyway my plate expire Jan 31st and I was in holidays with family and didn't have a lot time. Can you understand that it wasn't my fault they do not have ready all the paper work after I was there almost 2 hours after I sign the agreement to buy and she keep bugging me for 2 weeks when a dealer has 30 days to process tag and title. Please I want this email rich upper managers, because not client should experience this service in a top notch dealer like BMW. A employee of any dealer should not treat a customer for the value of the vehicle is buying, or because is not the rich customer who buy only BMW. More

Excellent Customer Service!! My fiancé and I had a wonderful car buying experience from the moment we entered the dealership. We were greeted right away and introduced to Vinith. My fiancé and I had a wonderful car buying experience from the moment we entered the dealership. We were greeted right away and introduced to Vinith. He was very friendly and accommodating, asking us what we were looking for. Within 15 minutes he had a car for us to test drive. Upon returning, Vinith reviewed all of the numbers with us and let us know our options. Unfortunately the car we initially selected did not work for us but Vinith did not stop looking. Two days later he called us letting us know he had found a car that fit our specifications and within our budget. He worked all day to get the deal to go through so that when we arrived at the dealership that evening all we had to do was sign the paperwork. Vinith went above and beyond to get us our dream car. He provides excellent customer service and makes you a priority. We appreciate everything he has done for us and absolutely LOVE our new car. I will be sending anyone looking for a BMW his way! I highly recommend going to Roswell BMW and visiting Vinith! More

Unprofessional staff/high volume, low quality business mode. Two points that may be helpful for anyone walking into United BMW Roswell: 1. Front line staff are quite uninformed about the vehicles they are sel Two points that may be helpful for anyone walking into United BMW Roswell: 1. Front line staff are quite uninformed about the vehicles they are selling, and rely purely on back office to answer any questions.. Customers pay (with their time) for United BMW Roswell's hiring of lower qualified employees. Suggest going straight to the manager from the getgo. 2. Rude and snobbish approach to negotiation - instead of building trust with their customer, they take a bullying approach that is premised on inaccurate information. They only respond to threats of going elsewhere (i.e., Global Imports, Nalley's). Very unprofessional, but that comes with their size and inventory. More

Great Services I have never been to a dealership that treated me like I belong there. They were extremely busy, they were so kind. Mr. Hale, the person that I was de I have never been to a dealership that treated me like I belong there. They were extremely busy, they were so kind. Mr. Hale, the person that I was dealing with was most helpful... Mr. Hale and I handled most of our deal from my study. Since I lived 3 1/2 hours away, I want to make sure that I had everything that I needed before I reached the dealership and Mr. Hale did just that. I am sure that all of their salespersons are equal in talent, but if you need a good BMW, call Mr. Hale. More

Best experience ever I have been to many dealerships and this one was such an amazing experience. Donna and the rest of the team were kind, excited, and understanding to w I have been to many dealerships and this one was such an amazing experience. Donna and the rest of the team were kind, excited, and understanding to what I needed. They were able to work with me on many issues I had on getting out of a bad situation with my prior car and it was a huge burden lifted along with getting a car the I love. Seriously, this place is amazing and I'll definitely be coming back. More

Awesome team!! Everyone was friendly and knowledgeable. The location was very clean, and everyone was very professional. I would definitely recommend this location t Everyone was friendly and knowledgeable. The location was very clean, and everyone was very professional. I would definitely recommend this location to my friends and family. The sales manager even came out to thank me, and wish me Happy Holidays! More

Awesome experience purchasing pre-owned vehicle After narrowing down the type of vehicle I was interested in, I chatted in with Michael on AutoTrader.com/Contact At Once and made an appointment to t After narrowing down the type of vehicle I was interested in, I chatted in with Michael on AutoTrader.com/Contact At Once and made an appointment to test drive my vehicle of interest. Michael is very knowledgeable about all kinds of vehicle makes, as he demonstrated with the Accord I was test driving. There was no hard-sell, no games, just facts and great pricing. The finance team even found a better finance rate than the financing I already had in place! I appreciate the communcation with Michael, and I couldn't be happier with my purchase (2013 Honda Accord EX-L V6). All in all, a great experience...thanks again, Michael! More

Great experience at United BMW Roswell. My salesperson, Alisha McCoy was true to her word. Honest, personable and fast!!!! One of the best experiences I have ever had buying a car. I wil My salesperson, Alisha McCoy was true to her word. Honest, personable and fast!!!! One of the best experiences I have ever had buying a car. I will go back to United BMW because of Alisha. The overall staff at the dealership was amazing. More

Overall, great experience. First let me say I hate the whole car buying process. So it is with that said, I must admit that I was very pleased with my experience with United BM First let me say I hate the whole car buying process. So it is with that said, I must admit that I was very pleased with my experience with United BMW. Even though I did not buy a BMW, but one of their pre-owned cars - a Genesis, they did not treat me any differently for that. They were courteous, professional, and pleasant throughout the entire process. Our agent, Carl Coker was non-pressure and amiable. I would recommend them to anyone looking for a BWM or any car that they have on their lot. More