United BMW

After visiting other BMW service centers such as Global or Nalley, the service experience at United BMW of Roswell was by far the best ever!! They obviously have great management over there, and the emplo or Nalley, the service experience at United BMW of Roswell was by far the best ever!! They obviously have great management over there, and the employees seem very happy. I will continue to service my vehicle there, and tell all of my friends how great this place is to get my car serviced... p.s. check out thier price match guarantee -- truly authentic, and saved me over $95.00!! More

United BMW of Roswell did a good job selling me a new X3. I have a long-time sales person, Allan Wilson, who has sold me several cars over the years and always gives good service. The dealership sold the c I have a long-time sales person, Allan Wilson, who has sold me several cars over the years and always gives good service. The dealership sold the car at the USAA car buying service price although they are not the designated dealer in this area for this program. One caution--if you are trading a car, get an appraisal at CarMax next door before you agree to the trade. CarMax's offer for the car was almost 20% higher than United's making me think that United was making up for the low margin on the new car using the trade. CarMax now owns my old car. More

I cannot believe this dealer is allowed to represent the BMW brand. My experience with them was miserable, made all the more so by their false promises of help. I'm not going to bore you with all the deta BMW brand. My experience with them was miserable, made all the more so by their false promises of help. I'm not going to bore you with all the details but I purchased a certified pre-owned BMW from this dealer. There was an issue with the vehicle due to an aftermarket replacement part installed prior to my purchase, thus the issue was not covered by warranty. When I complained to United BMW that they should stand behind this "certified" vehicle, they basically told me to take a hike and oh-so generously offered to direct me to a vendor who would replace the part at my expense. Further, because United BMW did not certify the vehicle themselves, they passed the buck to the certifying dealer that was located thousands of miles away. It took a nasty letter to BMW of North America to finally get a response out of United BMW. When they did respond, they were friendly and attempted to resolve the issue. However, their efforts failed. When I called back and attempted to seek further help from Used Car manager Mike Costa and his buddy, they reacted like children: they did not return multiple phone messages left for them. Had they called and said, "sorry, we've done all we can," I would have at least felt like they were acting professionally, but clearly it's amateur hour at United. I would NEVER, EVER consider United BMW again and would strongly urge you to look elsewhere. Just because it's a BMW dealer doesn't mean these folks are any more trustworthy than your average used car dealer. Don't just take my word for it - take a look at how United BMW's overall rating compares to other BMW dealers in the Atlanta area and decide for yourself. More

Buyers Beware!!!! IF a dealership takes a used car back from you after you traded a car in and drove away with the “new “car for a week. THE DEALERSHIP (United BMW) KNOWS they were WRONG. Count how many fa from you after you traded a car in and drove away with the “new “car for a week. THE DEALERSHIP (United BMW) KNOWS they were WRONG. Count how many family, friends, co-works, etc… that you know that were able to return a car to a dealership with little to no fight. This is how and why I did… it’s kind of a long read but well worth your time.. It may help YOU… I want to start off by saying that I’m not trying to be malicious nor do I have any hidden agendas. I just believe that if you buy a car, new or used, that YOU should be fully informed of ALL the details about the vehicle. The internet has provided a new resource for “deceptive” dealers to weave their webs of deceit and delusions of trust. United BMW of Roswell, GA has lost ALL my trust. I was one of the lucky ones that got free of the web by a small technicality. Let me explain… I purchased the 2011 Subaru Impreza STi VIN: JF1GV8J63BL509346 that United BMW currently has list here on cars.com. The dealership and salesman at no point disclosed to me that the car had been modified. The dealership used very “broad and unspecific” terms to describe the car and its modifications. I, coming into this deal with honest intent of buying a car, figured that the dealer was honest and forthcoming with me about the car and its condition. Me living about 4.5 hours from the dealership I had to do everything via email and phone calls. The salesman was your typical salesman, very helpful, and eager to sale a car. He played the phone tag game trying to make a deal happen. In the end we came to a deal that I believed worked out for both the dealership and I. Needless to say, “Boy I was wrong.” After all the emails and phone calls, we made a deal. I met the salesman about midway 2.5 hour away from where I live. We did the paper work and we went our separate ways. I was super excited about the new car, I had been searching for weeks to find one and had to look 4.5 hours away just to find it. I really wanted this car…I drove the car back and was still in “new buyer’s bliss” and was really thinking all good thoughts of the car. Heck, I paid $1000 over NEW sticker price to buy this car.. I got home with it and was looking in amazement that I finally had it home, and then reality set in… The car was not in the condition the salesman told me it was in. I found that the front of the car had a crack front fairing, I thought oh well, I can get it replaced and maybe I did it on the drive home and moved on. I continued to look… I then found that all the cars wheel wells were “bent” up or modified to fit larger non-specified rims. These modifications cause the paint to crack and peel off causing rust to form. We all know rust doesn’t just form overnight or over a 2.5 hour drive. So there was another problem… I think most of us would agree that if these minor but obvious thing were wrong with the car and nothing was said about it… More must be wrong with the car…and man ‘o man did I find some… Long story short… The cars entire suspension, exhaust, air intake system, and engine ECU had been modified. The car had at least 5k worth of aftermarket equipment. I got truly worried were some may have been please.. I contacted a Subaru Dealership and ask the service department about the warranty and the modifications. After a brief conversation I found that the car had lost a considerable amount of it factory warranty and was not “fully covered” even though the car only had 17k mileage and was a 2011. I immediately contacted the dealership and salesman. That’s where a short but steep uphill battle began. I talked to the “sales manager” and of course I got the whole spill about how you bought a used car and, We sell all cars in “As-Is” condition, basically the, “your sh@t out of luck” statements. This is where he, the manager, was wrong. I had already contacted a lawyer for a free consultation and told them my situation. In the paper work I had the “Buyer’s Guide” the little, but very important” paper that every used car is required by law (Federal Trade Commission) to have. The Buyer’s Guide tells you, the buyer, if the car is being sold “as-is” or with “warranty” and a small remarks section on the bottom. This paper, because it was filled out correctly…saved me from owing a used lemon. I had more than one escape route but the Buyer’s Guide was my “golden ticket” to bring the heat of a civil lawsuit on the dealership. In closing the dealership tried to make me keep the car, but I was xxxx bent on making them take it back… and did the proper research to ensure that I would win! In the end… DON’T DO BUSINESS with United BMW of Roswell, GA. They cannot be trusted! Also, if you buy a used car… don’t be blinded by the want of a “new” car and make sure that the paper work is filled out in your favor and correctly. Make sure they give you everything you request, within reason. Research the laws in your state before buying a car so that you know what you need and can do in the event the dealership “screws you over”. Believe me they will make you feel as if they did nothing wrong and you’re the one that missed up. PLEASE! PLEASE! Research the dealership and read reviews on them before you make a purchase either in-person or over the internet. Read the state laws: Unfair and Deceptive Acts and Practices (UDAP) law; Magnuson-Moss Warranty Act; Federal Trade Commission's (FTC) Used Car Rule and other s. A great website to review all the state laws dealing with car purchases: www.lemonjustice.com. Good luck and thanks for reading… I hope you find the car you’re looking for and don’t have to deal with Deceptive and Dishonest dealerships like United BMW of Roswell, GA. NOTE: They are a branch of Penske Corporation, so I would assume if United BMW has salesmen and managers that prey on innocent consumers then it would be easy to assume that other Penske Corp. owned dealership practice this type of “shady” sales techniques. More

Asked United BMW to install a suspension upgrade kit on a new 2011 BMW. United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts new 2011 BMW. United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts. A four wheel alignment performed as part of the installation was massively hosed up. United BMW said that they sold me a different suspension that did only contain half of the parts, but cost the same amount of money. The service invoice cited the BMW part number of a product United BMW advertised prominently featuring the missing parts. The service invoice stated the missing parts had been installed. United BMW asked for another $1,500 to complete the suspension upgrade with all the required parts. United BMW insisted the four wheel alignment was done correctly even though toe-out was massively out of spec on all four wheels, and there was a 6 degree difference in camber between the two rear wheels. More

I recently had work done on my 2004 X3 and was given a quote. While I have never had a problem with this company's service, Derek Mugge, of this company "repeatedly" lies to customers for the sake of a d quote. While I have never had a problem with this company's service, Derek Mugge, of this company "repeatedly" lies to customers for the sake of a dollar. Over the phone, Derek quoted a price of $348 for "six" ignition coils. When I got the receipt, it showed that I was only given "three" coils...yet I was still "charged" for three. When I asked for my money back, Derek said he could change the invoice to reflect that I got six coils! Ridiculous! He then said he could show me the old coils and prove they actually put six coils in! (as if I would know that the coils he was showing me were previously in my vehicle!) This isn't the first time this company has tried to rip me off...but it is the last! Do Not Use this company! They will surely steal your money! More

Until recently, I was generally happy with their service, but things seem to be taking a turn for the worse. For example, the highlights of my last service appointment (for a factory recall item) included an but things seem to be taking a turn for the worse. For example, the highlights of my last service appointment (for a factory recall item) included an "upgrade" to my navigation/entertainment display software that was not asked for and definitely not appreciated (it now looks TERRIBLE), and a new $25 fee for a "loaner" car (not disclosed in advance - just added to my bill). This second item really concerns me - one of the big sales pitches I received from them was the benefit of being a BMW owner was free loaner cars! I spoke with their service manager about it, and he claimed that this was something that BMW "forced them to do". I doubt that very much, though I do plan to follow up with BMW North America on that one. My guess is that I will be adding another concern - dishonesty. My advice - if you're willing/able to spend the money, buy a BMW - they are great cars - but find a different dealer for service. More

After dealing with Global, United Roswell is like a breath of fresh air! It is difficult to get the service people on the phone when I call, but they usually call back in a reasonable amount of time. breath of fresh air! It is difficult to get the service people on the phone when I call, but they usually call back in a reasonable amount of time. They always offer me coffee/bagels when I arrive to drop my car off for service, and though they don't always have a loaner for me, they are more than willing to drive me to and pick me up from work when my car has to stay for service or rent me a vehicle if they cannot. The service is expensive - it is a dealer, after all - but at least I'm treated as though I own a BMW! I will probably purchase my next BMW from United Roswell. Thanks, United! You've restored my faith in dealer service! More

Purchased a 2004 M3 from United of Roswell recently. Took delivery of the car at the BMW Performance Center in South Carolina, so the dealer didn't actually deliver my car. They basically just took the Took delivery of the car at the BMW Performance Center in South Carolina, so the dealer didn't actually deliver my car. They basically just took the order and collected my money. My salesperson (Steve Maguire) deserves a score of "5" -- great guy, very friendly, very honest and upfront, doesn't use high pressure sales tactics. I thought the dealership itself was good but not outstanding. They made a couple of minor mistakes with my paperwork, and their "F&I" people were kind of pushy (gave me the hard sell for LoJack, Clearbra, etc.) Just got the car so I can't comment on their service dept. yet. More