United BMW

Great service and purchase experience This review is based on two service experiences and a car purchase on October 8th 2016. So I took my much loved 2006 325i in for service twice this This review is based on two service experiences and a car purchase on October 8th 2016. So I took my much loved 2006 325i in for service twice this year. First service was excellent. My car is out of warranty so I was not entitled to a free loaner car. Service shuttled me to work. Midway through the day they called to inform me that repairs would be three days due to back ordered parts. When I arrived at the dealer they had a new 2016 328 waiting for me as a free loaner. This was an awesome surprise that really made my day! I live near Decatur and work in Alpharetta, so the free loaner was a dream come true. When my repairs were complete the car was washed and delivered back to me. Expensive but I was happy with the results. Second service occurred October 2016 when warning lights came on. My car has over 100,000 miles and needed the Vanos solenoid and another sensor replaced. Painfully expensive but that is to be expected with these cars. At service drop off the VIP person greeted me to offer potential to trade up to a new car. It caught my attention but I really did not want a car payment. When my repairs were completed, Ms. Moreno with their VIP program had evaluated my car and provided me options to trade into newer BMWs in inventory. Chris Liu met me on Saturday and was able to get me into a certified preowned 2014 BMW 328i with the exact color, features and price that worked for me. Chris was awesome and made the process a pleasure. I was originally dreading the purchase but the numbers worked and now I have an awesome car that makes me smile every time I drive it. I keep cars a long time since I don't like to have a car payment. I did purchase the optional IBEX interior and exterior treatment since I want the car to look good for years. Because maintenance costs on these cars is expensive, I also purchased the maintenance plan. Everyone has their own opinions on these dealer extras, reviews were polarizing. On my research however I felt it was worth the extra cost. When I looked back at repair bills on my 2006 BMW, I wish I would have had these extras. Overall I had a great experience with no regrets. Chris Liu and other staff have given me excellent service for the past two years. Chris had my new car totally detailed and delivered to my office and swapped out my old car. He also had the exact BMW All Weather custom mats I wanted included in the deal and FedEx to my home as agreed. I would definitely purchase another car here. More

Buying experience Went to look at replacement X5. Started out with no intention to purchase on same day. Have been purchasing from parts department with BMW CCA members Went to look at replacement X5. Started out with no intention to purchase on same day. Have been purchasing from parts department with BMW CCA membership for years Was greeted upon entering showroom by new car sales manager, Demitri. He described the dealership and new upcoming changes at dealership. Presented him with bucket list of must have options. He introduced us to Evan, sales associate. They had several vehicles on their three lots. Test drove two and was able to make decision. Both gentlemen were extremely product knowledgeable, a plus. Financing through BMW with interest rates rhat cannot be matched. Went extremely smooth. Very efficient and pleasant exoerience. Definitely recommend this dealership and Evan. Thank you! More

Fun & Easy I want to thank United BMW of Roswell for a job well done... Getting a new a car is very stressful for me, I've never enjoyed the new car purchasin I want to thank United BMW of Roswell for a job well done... Getting a new a car is very stressful for me, I've never enjoyed the new car purchasing process. I always worry about the deal I'm getting, the back and forth haggling, if the car is what I'm hoping it will be, if the sales person is going to pressure me into something I don't want, am I going to be surprised during signing AND the list of my worries go on and on, the point is... it stresses me out. First, I will say I'm fortunate to have an amazing boyfriend who is great with numbers and finance. He started the new car search for me before we ever stepped foot into a dealership. I'd never even considered a BMW until he suggested it after looking at all our options. When we arrived at United BMW Roswell, I met Kameron Clarke. He is a sales person for the dealership. He was patient and relaxed, which was exactly what I needed. We went for a test drive and he explained all the details of the car. I asked a million questions, some were great questions and some I'm sure were ridiculous but Kameron answered them all. This was my first time driving a BMW, I was surprised on how well and smooth the car handled. If you're looking for a car, drive a BMW, before deciding anything. This dealership wants to make sure it's customers are comfortable. There is a nice seating area with over-sized leather chairs, a snack & drink station, and a television (which played football while I was there). They even have a fancy coffee/cappuccino/espresso machine and a refrigerator full of Coca-Cola products (that was a Coke plug). (This made my boyfriend happy). After all the negotiations and working out the details we were heading to finance to sign all the paperwork. That's when we met Dimitri Gossieax. He did an incredible job with us. I've never laughed while signing this type of paperwork before. He was kind and thorough during the process. He made me want to purchase another car because of how easy and fun it was. The dealership is lucky to have him. If your considering a car go to United BMW of Roswell. More

Quick and Painless Quick and painless. Mark was very accommodating and was willing to try anything to help me get the car with all of my options . Success. Quick and painless. Mark was very accommodating and was willing to try anything to help me get the car with all of my options . Success. More

Absolutely terrible service and zero follow-through on commi I leased a 2016 750IL from them (my third of their flagship, most expensive series); while selling me, they were falling over themselves to tell me ho I leased a 2016 750IL from them (my third of their flagship, most expensive series); while selling me, they were falling over themselves to tell me how much they value repeat 7 series customers. Since Day Two, they have failed to keep every committed call back and service promise they made. Their service department broke my entertainment system and disabled the the Internet hotspot in the check-out service before I took possession of the car. I have to make numerous calls, take the car by numerous times, and ultimately escalate to BMW Corporate to resolve the issue. If you're in the market for a 7 series and expect the level of service that comes with a $100,000+ car, find a different dealership that values customer service and keeping its commitments. This dealership is a black eye on BMW service and likely going to be the reason I never buy BMW again. More

Out-of-State Purchase was great! I am not local but Mark made buying my certified car so easy, including finding transport, answering all my questions, and offering great support thro I am not local but Mark made buying my certified car so easy, including finding transport, answering all my questions, and offering great support throughout. More

Great buying experience My Client Sales Advisor, Mark Thompson is very professional, knowledgeable and a super nice guy. I came in late from out of state and Mark had my car My Client Sales Advisor, Mark Thompson is very professional, knowledgeable and a super nice guy. I came in late from out of state and Mark had my car and all the paperwork ready just like we discussed with no surprises. I appreciated that Mark was never pushy and wanted to be sure I was happy and satisfied with my purchase. Finance Manager Michael Carvajal is also very professional and was well prepared. Michael proved to be very helpful regarding financing options without any unwanted pressure. Extremely positive purchase experience and I will recommend Mark Thompson, Michael Carvajal and United BMW to my friends and family! More

Simply Awesome!! ...And he did it again!! In my personal opinion after dealing with different sales advisors and dealers, nothing comes closer to United BMW Roswell ...And he did it again!! In my personal opinion after dealing with different sales advisors and dealers, nothing comes closer to United BMW Roswell in general and Allen Bridges in particular. Allen Bridges is a unique, rare and balanced mix of compassion, friendliness, professionalism and enthusiasm. He literally went extra mile to help me getting my second BMW from the same place in less than 3 months apart. When I decided to change my car, the first name that came to my mind was Allen. And I texted him on Saturday morning that I am looking for a car, he was kind enough to accommodate me according to my schedule by staying late and I mean really late!! He was enthusiastic and supportive all long the process ensuring that my needs are met. His services, attitude and commitment are truly commendable and admirable!! I strongly recommend Allen Bridges, Client Advisor (404) 625-4403 to any one and everyone who is in the market for a new or used car. Best regards, Dr. Siddiqui More

Tim English is the type of salesman customers dream of! I just leased my third BMW. The entire experience was quick and very smooth. I worked with Tim English and he made the process simple and stress free. I just leased my third BMW. The entire experience was quick and very smooth. I worked with Tim English and he made the process simple and stress free. I called him up and told him what I was looking for and how much I was willing to spend. He didn't try to sell me something I didn't want or force me into a car that was out of my budget. In a matter of hours, he called me back with a deal that I could not refuse. He got me everything I wanted and then some! This is probably the best experience I've had leasing a car. Everyone at United was very patient and professional with a good attitude. I will come here first for all my future car purchases. More

Very happy customer!!!! I absolutely loved this place! not only because I work her but because everyone in here is so kind... I’ve bought my first car here last year and my s I absolutely loved this place! not only because I work her but because everyone in here is so kind... I’ve bought my first car here last year and my salesman Chad was AWESOME!..... This year I had a bad wreck and was in need of a new car so I went to Vinith who is another AWESOME salesman to purchase another car and he went way out of his way to make sure that I get the car that I wanted!! He is always super friendly and very knowledgeable. I'm always impressed!!! I can't say enough good things about this place I highly recommend for sure!!! I will definitely be back when I'm ready for my next one!! Thanks to everyone !! Cynthia Curtis!!!!!! More