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United BMW
Alpharetta, GA
898 Reviews
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Showing 898 reviews
April 27, 2017
Absolutely happy with my purchase I came to United BMW looking for a 528i and the one that was online was the one I thought I was going to buy. On my way to the dealership it was sold I came to United BMW looking for a 528i and the one that was online was the one I thought I was going to buy. On my way to the dealership it was sold. But, my amazing Client Advisor Kennedy Adams was to the rescue. He showed me a 528i that had just came in days before that and it actually had more features than the one that I wanted at first. The deal on it was even sweeter than the other one and Kennedy made sure that I was 100% satisfied and he even delivered the car to my job. My purchase was amazing but all because of Kennedy! His customer service skills are off the charts!! I will definitely recommend United BMW and Kennedy Adams :) More
by Another Satisfied Customer
Employees Worked With
Kennedy Adams
March 21, 2017
Francesco Torres Superb Service Francesco Torres has taken care of me for the past couple of years when I came in to service my BMW 650i at your dealership. He understands service an Francesco Torres has taken care of me for the past couple of years when I came in to service my BMW 650i at your dealership. He understands service and technical issues and readily explains them to the customer. He also has excellent people skills and goes out of his way to take care of his customers. He is the main reason that I will continue to use your service. More
by Zinn
Employees Worked With
Francesco Torres
March 17, 2017
1st poor experience with BMW service My mother had her 2015 M235i in for service this morning. The car has about 25,000 miles and was purchased new, so it is covered under BMW's maintenan My mother had her 2015 M235i in for service this morning. The car has about 25,000 miles and was purchased new, so it is covered under BMW's maintenance plan. The car was in for routine service, but we had also noticed that the headlights are terribly misaligned. Upon request for headlight alignment, Carol told my mother that was "how they were designed to not blind traffic", but documented that the technician did check the car and found no problem. This has to be false since switching on the lamps and pointing the car at the wall shows the lights to be very far off, the passenger beam aimed at the ground. It isn't slight enough that it might go unnoticed on even casual inspection. BMW service has always been pretty good by most standards. But this dealership is not local and did not take the time to properly diagnose and repair a real issue (a safety one, at that) with this car, which is not the first new BMW my family has purchased. I understand that is not at all uncommon among dealerships of all makes, but nevertheless this one is not recommended. To be fair, we were contacted by the dealership after the visit, but we are not interested in returning. More
by MLowe05
Employees Worked With
Carol Craig
March 10, 2017
Excellent Car Buying Experience! My wife and I were looking for a new vehicle, and not necessarily a BMW. In one of our visits to several car dealerships we went to United BMW in Rosw My wife and I were looking for a new vehicle, and not necessarily a BMW. In one of our visits to several car dealerships we went to United BMW in Roswell, GA where we met Brandon Fiffie. Working with Brandon was not only painless, it was enjoyable. I found him to be honest, hard working, and engaging to talk with. We had such a good experience with Brandon and United BMW of Roswell we decided to buy a brand new BMW X3. Within 24 hours the BMW was totaled... My wife was stuck by a woman driving a Ford Expedition while traveling up GA 400. The Expedition was totaled as well. I credit the X3, built like a tank, with saving my wife's life. The best part? Brandon was not only concerned he called on HIS time to see how my wife was doing. On top of that he had an identical BMW X3 brought down from a dealership in NC within 24 hours of insurance company decision, and we bought a second BMW from United BMW of Roswell. Brandon is incredible! Any future BMW purchases I make will be with him! Finally, Dan Sylvester in the finance department was a pleasure to wrk with as well. I didn't get the feeling I was about be be taken advantage of anywhere in the buying process, either time! More
by samechler192
Employees Worked With
Dan Sylvester, Brandon Fiffie
February 27, 2017
Joe was the best! Our first BMW purchase and the experience of this great dealership could not have been better!. He answered all our questions very professionally a Our first BMW purchase and the experience of this great dealership could not have been better!. He answered all our questions very professionally and showed us all the features on the car and how to use them in a very experienced and methodical way which my husband and I appreciated. More
by abcnme
Employees Worked With
Jose Martinez
January 25, 2017
Unorganized and Indifferent I brought my 4 year old BMW in to have a few minor repairs done that have shown up on service bulletins. I had an appointment for 10am and at 10:50 I I brought my 4 year old BMW in to have a few minor repairs done that have shown up on service bulletins. I had an appointment for 10am and at 10:50 I finally asked when I was going to be seen. They hadn't even entered my name into the schedule after making the appointment. After finally sitting down with the advisor I explained I had car checked out by a certified BMW mechanic and I know what I need done and explained it to the service advisor. He refused the repairs until I paid $154 to have his mechanic look at it. He also explained that since I was 8,000 over warranty no rental car would be provided and I would have to contact enterprise and pay $38/day. With the car being relatively new and all service being performed by BMW I thought that I'd have my repairs done by the actual dealer. Never again, the constant repairs and poor customer service has me longing for the days when I owned my Mercedes. I guess I need to start looking for a MB to replace this 5 series. More
by Bmw5roswell
Employees Worked With
Andrew, unknown last name.
December 30, 2016
Vinith Victor is the BEST Vinith and the United BMW team at Roswell is the best! This is our 2nd BMW from him and we look forward to more. Vinith is always approachable, knowle Vinith and the United BMW team at Roswell is the best! This is our 2nd BMW from him and we look forward to more. Vinith is always approachable, knowledgeable about the cars and is transparent in the price. He makes sure that our experience is 100% and we give him and his team A+. We're really busy doctors and he never rushes us or sells hard. We feel secure in knowing we got the best car at the best price. Thank you again, Vinith! Highly recommend Vinith and United BMW Roswell -Dr. E.S. and Dr. E.P. 2017 BMW X5, 2016 BMW M4 More
by BMWx52017
Employees Worked With
Rich, Victor , Vinith Victor
December 11, 2016
Great new car buying experience! Kennedy was great to work with and was able to provide a competitive deal! Definitely recommend and would go back for my next vehicle! Looking forward Kennedy was great to work with and was able to provide a competitive deal! Definitely recommend and would go back for my next vehicle! Looking forward to working with bmw genius team too More
by Bryguy
Employees Worked With
Kennedy Adams
November 08, 2016
Superb Service! Best buying experience I bought my first BMW with the budget I wanted and I truly thank Joe Martinez for such a wonderful experience. It was straight-forward pricing, stra I bought my first BMW with the budget I wanted and I truly thank Joe Martinez for such a wonderful experience. It was straight-forward pricing, straight-forward financing with no game and gimmick. Joe is very professional, but super friendly too. I would highly recommend someone looking for a BMW to shop at United BMW Roswell first, and ask for Joe Martinez. More
by bazigar911
Employees Worked With
Jose Martinez
November 07, 2016
Ask for Carlton Rebeiz - Fantastic Sales Associate!! Carlton Rebeiz has spent the past 5 months helping me find the perfect car. If you're a little picky, find car shopping stressful but still love BMW I Carlton Rebeiz has spent the past 5 months helping me find the perfect car. If you're a little picky, find car shopping stressful but still love BMW I would HIGHLY recommend going to see Carlton if you're thinking about buying or leasing. He is extremely patient and accommodating and actually wants you to be happy with your purchase. I've tried shopping at Global several times and none of their sales people even compare to the level of customer support that I received over at United BMW Roswell. More
by JosieBB
Employees Worked With
Carlton Rebeiz
