United BMW

Excellent dealership ~Great Service Staff = Francisco Torres I have trusted United BMW of Roswell for the past 6+ years since moving to Georgia. We have purchased several BMW vehicles, and the service staff is I have trusted United BMW of Roswell for the past 6+ years since moving to Georgia. We have purchased several BMW vehicles, and the service staff is wonderful. Most importantly Id like to mention how courteous & professional one Service Adviser has been through all these years = Francisco Torres! He has been reliable, courteous, and always willing to handle all service requests in an expedient manner and he seems to always go the EXTRA MILE to ensure my car is well serviced, safe to drive, clean from top to bottom, and he even takes a deeper scope of measure to see if my BMW needs any other safety or warranty services, all of which would be included in my warranty at no add'l cost to me. He doesn't just handle the "car issue at hand" when I arrive, but he obligates himself to ensure my BMW is in tip top shape, while he takes pride in their vehicles. He even friendly teases me asking when I'll trade in my current car and purchase a 3rd BMW from them! (the Sales staff should thank him for encouraging more BMW purchases) . Francisco Torres has shown me over the years how he takes great pride in their BMW vehicles, not only being very knowledgeable, but always in a professional & reliable manner. I know that when I arrive at this BMW dealership for any car issue, I will always be well taken care of.... whether I have an appt. or not. Their public service waiting area is very comfortable with plenty of seating, TV, fridge with cold waters & sodas, coffee machines, and sometimes snacks. I believe they also have work stations for customers customers who are waiting and need to privately work with free WiFi on their computers. When purchasing my BMW's, I have had the pleasure of working with very courteous knowledgeable staff, and most importantly I have never been pressured into a vehicle purchase, as well as I'm given all clear details on any vehicle I'm interested in.... like true mileage, where it originated from, warranties still included, etc.. No pressure sales.... what a blessing!!! They don't haunt me with calls later asking if I still was interested in a car, like other dealerships seem to do..... So bottom line is the Sales staff and Finance officers have been terrific to work with through the years. As long as Im living in Georgia, I plan on always using this dealership on vehicle purchases whether for myself or my kiddos. Thanks BMW Roswell, and especially Francisco Torres!!!! More

There Is A good Reason Why United BMW Is #1! I bought my first BMW M3 back in 1988 and have owned several M models since then. I had my car in for service for the airbag recall and had no plans o I bought my first BMW M3 back in 1988 and have owned several M models since then. I had my car in for service for the airbag recall and had no plans on buying a new car. That was until I met Billy Futey (United BMW's M expert). Dealing with Billy and all the other fine people at United BMW I bought a 2016 M4 for several thousand less then what I thought was a great deal. More

Best BMW Dealership in GA Thank you Charles Jean-Charles and the team at Roswell BMW. You went above and beyond expectations to make the deal happen. The searching for the righ Thank you Charles Jean-Charles and the team at Roswell BMW. You went above and beyond expectations to make the deal happen. The searching for the right vehicle was simplified by you and narrowed down to exactly what I wanted. Need a BMW go to United BMW of Roswell and I promise you'll be happy. Thank You Charles Jean-Charles and Bill Motsay. More

Best service for a busy doctor Thank you Vinith and the Roswell BMW team. I'm a busy physician with little time to waste. After I explained my needs and lifestyle, Vinith was very p Thank you Vinith and the Roswell BMW team. I'm a busy physician with little time to waste. After I explained my needs and lifestyle, Vinith was very polite and respectfully honest about which cars suited my needs. He had the car we discussed ready for me to test drive for my appointment. Vinith never rushed me. He was very patient and attentive without selling hard. I mentioned a sports car and he unwrapped a new custom Tanzanite with beige leather M4 from the back lot. I was enamored and bought it right there and then. Even after the purchase Vinith made sure I was happy. Thank you Vinith! Dr.Pinera. - Proud owner of 2016 BMW M4. More

Professional and Personable Staff -- Super Experience! We had a wonderful experience at United BMW of Roswell. Alisha McCoy greeted us when we walked in, gave us full attention during our two visits, and We had a wonderful experience at United BMW of Roswell. Alisha McCoy greeted us when we walked in, gave us full attention during our two visits, and guided us smoothly through the purchasing process. Farand couldn't have been any nicer or more helpful than he was, and Bill Motsay took us through the finance process professionally. More

awful experience if you not buy BMW My experience with your sales assistant wasn't that good since I almost walk away from buying this vehicle bc of her, in the negotiation she was dis My experience with your sales assistant wasn't that good since I almost walk away from buying this vehicle bc of her, in the negotiation she was discourteous and rude trying to tell me that all customers in that particular dealer do not negotiate prices and, she makes feel like I was an insignificant customer for that dealer, being honest with you the treatment was disrespectful.Not customer should feel that way even if is buying $10000 or $100000 vehicle. After I took my decision of buying this vehicle I was waiting for one hour in a half to buy an insignificant $10000 dollar vehicle which was totally unacceptable an was in the middle of the day and the finance manager told me he didn't know I was there. Then I left the lot and need go back later to pick the vehicle and I got message that some signatures were miss it and they left a fedex envelope in my vehicle. Also I ask her to place the record of reconditioning that your dealer does after a vehicle is receive in trade-in to make sure the car was inspected. I never got this report and I sent the FedEx andgot lost. I star getting a lot calls and messages from her, even I told her was very busy she keep calling and texting until one Sunday I got a call from her at 9:00 am and was just after the holiday which was nothing professional, I explaied to her that I can't make it and feel like she was threatening me that if I am not go sign the papers I will have to deal with the tag office. she wrote me" Just don't be frustrated when a trip to DMV has to be made". I told her I did not see problem to sign paper in Jan 4th and anyway my plate expire Jan 31st and I was in holidays with family and didn't have a lot time. Can you understand that it wasn't my fault they do not have ready all the paper work after I was there almost 2 hours after I sign the agreement to buy and she keep bugging me for 2 weeks when a dealer has 30 days to process tag and title. Please I want this email rich upper managers, because not client should experience this service in a top notch dealer like BMW. A employee of any dealer should not treat a customer for the value of the vehicle is buying, or because is not the rich customer who buy only BMW. More

Excellent Customer Service!! My fiancé and I had a wonderful car buying experience from the moment we entered the dealership. We were greeted right away and introduced to Vinith. My fiancé and I had a wonderful car buying experience from the moment we entered the dealership. We were greeted right away and introduced to Vinith. He was very friendly and accommodating, asking us what we were looking for. Within 15 minutes he had a car for us to test drive. Upon returning, Vinith reviewed all of the numbers with us and let us know our options. Unfortunately the car we initially selected did not work for us but Vinith did not stop looking. Two days later he called us letting us know he had found a car that fit our specifications and within our budget. He worked all day to get the deal to go through so that when we arrived at the dealership that evening all we had to do was sign the paperwork. Vinith went above and beyond to get us our dream car. He provides excellent customer service and makes you a priority. We appreciate everything he has done for us and absolutely LOVE our new car. I will be sending anyone looking for a BMW his way! I highly recommend going to Roswell BMW and visiting Vinith! More

Unprofessional staff/high volume, low quality business mode. Two points that may be helpful for anyone walking into United BMW Roswell: 1. Front line staff are quite uninformed about the vehicles they are sel Two points that may be helpful for anyone walking into United BMW Roswell: 1. Front line staff are quite uninformed about the vehicles they are selling, and rely purely on back office to answer any questions.. Customers pay (with their time) for United BMW Roswell's hiring of lower qualified employees. Suggest going straight to the manager from the getgo. 2. Rude and snobbish approach to negotiation - instead of building trust with their customer, they take a bullying approach that is premised on inaccurate information. They only respond to threats of going elsewhere (i.e., Global Imports, Nalley's). Very unprofessional, but that comes with their size and inventory. More

Great Services I have never been to a dealership that treated me like I belong there. They were extremely busy, they were so kind. Mr. Hale, the person that I was de I have never been to a dealership that treated me like I belong there. They were extremely busy, they were so kind. Mr. Hale, the person that I was dealing with was most helpful... Mr. Hale and I handled most of our deal from my study. Since I lived 3 1/2 hours away, I want to make sure that I had everything that I needed before I reached the dealership and Mr. Hale did just that. I am sure that all of their salespersons are equal in talent, but if you need a good BMW, call Mr. Hale. More

Best experience ever I have been to many dealerships and this one was such an amazing experience. Donna and the rest of the team were kind, excited, and understanding to w I have been to many dealerships and this one was such an amazing experience. Donna and the rest of the team were kind, excited, and understanding to what I needed. They were able to work with me on many issues I had on getting out of a bad situation with my prior car and it was a huge burden lifted along with getting a car the I love. Seriously, this place is amazing and I'll definitely be coming back. More