United BMW

First Time BMW Owner's Experience Having owned several vehicles over the years to include mainly Toyota and Lexus products, we were reserved about exploring some of the high-end brands Having owned several vehicles over the years to include mainly Toyota and Lexus products, we were reserved about exploring some of the high-end brands. On day the wild hair surfaced and the curiosity began its toll. However, we were not prepared to engage in the hassle of an aggressive and annoying sales-professional. Having shopped the lots of several high-end vehicle manufactures/dealers, one particular dealership and its staff peeked our interest due to their non-aggressive approach, but willingness to help. That was United BMW in Alpharetta. Simply put, the sales professional Charles Reed, along with his sales manager and finance manager were TOTALLY AWESOME. The deal was simple, easy, non-time consuming, and amazing!!! The TEAM at United BMW (Alpharetta) made this a POSITIVE experience for us as first time BMW owners. If you are or are not in the market for a BMW, you gotta check Charles out, he is amazing and professional. Job Well Done Charles and your crew at United BMW in Alpharetta. Thank you guys, we are enjoying the BMW. (Disclaimer - I did NOT get paid a dime for this review. They are the real deal). More

Great sales support and follow-through I contacted United after finding them on the web and getting a good reference from a friend. I gave them specific parameters for the car I wanted. An I contacted United after finding them on the web and getting a good reference from a friend. I gave them specific parameters for the car I wanted. Andrew stayed in touch when candidate autos came available. Not pushy, just good solid follow-through. When I found a candidate online Andrew alerted me that it did not meet all of my criteria, found another, and made an excellent offer. I left immediately for United and was much delayed due to traffic. Andrew was waiting for me 30 min prior to closing and had everything ready to go. The entire transaction was seamless. Marie, the business manager, worked tirelessly to close out the paperwork and had me on my way as efficiently as I've ever seen. This one singularly the best car buying experience I've ever had. More

Excellent buying experience I received a great pleasure to work with Kennedy during my recent car shopping process. He know how to take care of the customer and ensure he provide I received a great pleasure to work with Kennedy during my recent car shopping process. He know how to take care of the customer and ensure he provides you with the best solution customized around your needs. Great service! I highlighted recommend him. More

Buying an x3 I absolutely love Josh, I bought a 540iM 6 weeks ago and had to buy a second car this week . Josh worked with me as I needed an SUV for work . He was I absolutely love Josh, I bought a 540iM 6 weeks ago and had to buy a second car this week . Josh worked with me as I needed an SUV for work . He was so patient and helpful as I truly was all over the place . He gave us some really good advice and was very knowledgelable about the tax deductions available to our business . Dimitri was also awesome of speeding the process thru ! It was a true pleasure to meet AB this time for the financing as we normally see Daniel , full of energy and passion . A true people person !. if you want to consider a BMW go to them and ask for Joshua because you will leave with what you need and knowing that he has worked the best possible deal ! 4 cars in 3 years , I will not go anywhere else .. thanks guys truly !! More

Awesome Always going above and beyond to help his customers. Great person who cares about the customer needs and wants. I have bought three cars from them and Always going above and beyond to help his customers. Great person who cares about the customer needs and wants. I have bought three cars from them and have got the best deal than anywhere else. More

Amazing New Car Sales Service I purchased a 2017 BMW 540i--which I am in LOVE with!! Not to mention my used 2013 328xi I bought a while back from them. Sales team was wonderful! I purchased a 2017 BMW 540i--which I am in LOVE with!! Not to mention my used 2013 328xi I bought a while back from them. Sales team was wonderful! Josh Sinsley was my Client Advisor again and he worked with my flip flopping of what I wanted and made sure that I was happy when I left. Dimitri Gossieaux did my financing and worked a great deal for me!! I loved my paperwork guy, Allen, he was so much fun to deal with. All around a great place to buy a new BMW. More

Exceptional experience with a new car salesman!!! It is not often that I'm moved to write an on-line review. I reserve those efforts for notably good and bad experiences. In this case, it's the form It is not often that I'm moved to write an on-line review. I reserve those efforts for notably good and bad experiences. In this case, it's the former. I went to United BMW to test drive a 530i - one of four vehicles that I was considering. Knowing no better, I parked at the Pre-owned Car area of the dealership and had the great fortune of meeting Mr. Charles Reed. He asked me what I was looking for and indicated that we would have to travel to the newly-built New Car lot, about 1/2 mile up the road. Charles found a car that matched my stated requirements and off we went. His knowledge of the vehicle, his ability to compare and contrast it with the other vehicles that I was considering, and his general demeanor were exceptional. At no time that I feel that Charles was "selling me a car". In my opinion, he was simply ensuring that I had an excellent experience during my test drive. That type of customer service is note-worthy. I believe that he truly enjoyed telling me about this excellent vehicle as much as I enjoyed test driving it. The positive experience continued when I was introduced to Dimitri Gossieaux. Dimitri asked the right questions, understood my position, made no attempt at any type of pressure (e.g., "what can I do to put you in this car today?" type of crap), and politely, but enthusiastically, told me what steps I would need to take to move forward with a lease. For several good reasons, I leased the vehicle. Lastly, my travel schedule precluded me from picking up the car during normal business hours. I would have to wait two weeks. Charles volunteered to meet me on his own time on a Sunday evening, so that I could begin experiencing my new BMW - that is the definition of above and beyond. If you're in the market for a new (or used) BMW, find Charles and tell him that Steve sent you! More

Used Car Purchase, Discovery of a Coolant Leak I recently and happily purchased a BMW product (a 2012 MINI Cooper Clubman S) from United BMW. I found my Client Advisor, Devon Patterson to be very I recently and happily purchased a BMW product (a 2012 MINI Cooper Clubman S) from United BMW. I found my Client Advisor, Devon Patterson to be very congenial and helpful. He also involved the facility manager, Dimitri Gossieaux in the transaction. Understanding that a safety inspection was performed on the vehicle with negative findings, I felt assured that I would not have to spend money to perform anything but maintenance on the vehicle for some time. It was quickly discovered that the car had a coolant leak when the vehicle was on a lift at the local MINI dealership. The leak had been caused by a cracked thermostat housing. I had seen a leak on my garage floor but presumed (wrongly) that it was only AC condensation. I submitted the information to Devon and Dimitri, along with the used car sales manager, Brandon. Through a process, Brandon agreed to cover half the cost of the repair. I appreciate the effort that was made to correct the issue. It would have been stellar to have the entire repair paid for, especially because I diligently shopped for the best repair price, and saved the dealership $200 on a $600 repair when compared to the estimate given by MINI. Peace. More

Simply "Simple/straight forward/Seamless/Pleasant" This is my second time I am writing a review about my experience @ United BMW and trust me I am compelled to write this review because an awesome expe This is my second time I am writing a review about my experience @ United BMW and trust me I am compelled to write this review because an awesome experience. I think its a moral obligation to share the goodness and professionalism exhibited by Dennis and United BMW. Its my 3rd car within a span of a year and a half and every time I had better experience than before..In my personal opinion after dealing with different sales advisers and dealers, nothing comes closer to United BMW Roswell in general and Dennis Souffront in particular. Dennis Souffront is a unique, rare and balanced mix of compassion, friendliness, professionalism and enthusiasm. He was kind enough to accommodate me according to my schedule by staying late and I mean really late!! He was enthusiastic and supportive all long the process ensuring that my needs are met. His services, attitude and commitment are truly commendable and admirable!! I strongly recommend Dennis Souffront, Client Advisor 706-531-8409 to any one and everyone who is in the market for a new or used car. Best regards, Dr. Siddiqui More

Respect Mark Thompson rocks the dealer world. What a kind man! As a woman, I appreciate being treated with respect, especially in a mostly male environment - Mark Thompson rocks the dealer world. What a kind man! As a woman, I appreciate being treated with respect, especially in a mostly male environment - a car dealership. Many thanks to the entire United BMW Alpharetta, Georgia team! With gratitude, Dr.Kathleen Barkley More