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United BMW
Alpharetta, GA
898 Reviews
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October 25, 2017
Unprofessional. Misinformation on incentive programs and a lot of back and forth. Price was agreed upon given incentive program with my salesperson specifically stati Misinformation on incentive programs and a lot of back and forth. Price was agreed upon given incentive program with my salesperson specifically stating "and you'll get the incentive right off of that"... only to have it pulled back later with claims that he never said that. The finance manager wasn't even aware to check for the incentive until I brought it up with them, but I specifically mentioned it multiple times with my salesperson. Moving from there, the finance manager told me my credit history was a lot shorter than it actually is and I don't get the incentive anyway, they told me an amount of time that made no sense as nothing in my credit history changed or was added at that time, so I fact-checked what they told me directly with BMW Financial Services (corporate) and found out the dealership was in-fact wrong. Even if I look beyond the incentive, Kennedy was very unprofessional in the way he handled this situation. Throwing blame everywhere making me extremely uncomfortable. It became less about the price, and more of the mistrust and feeling of discomfort. We are a BMW family and my dad wanted to add an X6 to the family, but after a talk with Kennedy he told me to walk away. I still wanted my car so I stuck around. Because of the feeling of discomfort, I called the dealership directly to work with someone else. By now I didn't even care about the incentive, I just wanted the car and would have been extremely reasonable on price. So I called and worked with Gianni, told him the exact car and stock # for it. We discuss, and he tells me he will run the numbers for me and get back the next day. Next day comes, nobody calls me. So the following day (today) I call back and find out they are selling it to someone as I am talking on the phone. Overall it seems these guys hide information and pick and choose to get the biggest commission checks because they are a high-volume dealer. Oh and I forgot to mention that the finance manager didn't call me 3 times she said she would and never explained to me why she thought my credit history was as short as she mentioned (remember, I called BMW FS and found out the finance manager was in-fact wrong). Just really can't trust this dealer at all. Thanks for the hard hit to my credit for nothing and a wonderful experience at United. More
by wastedtime
Employees Worked With
Kennedy Adams, Gianni Fermin
October 12, 2017
New Vehicle Purchase I have worked with Joshua for purchasing my second BMW - he has made the process fast, has been flexible in providing the support required, and had th I have worked with Joshua for purchasing my second BMW - he has made the process fast, has been flexible in providing the support required, and had the paperwork and vehicle ready. More
by Jon
Employees Worked With
Joshua Sinsley
October 06, 2017
Excellent Online Shopping Experience with Local Pick-up! A+ car buying experience with Che Hall on our CPO 2015 BMW X5 35d M-Sport! Thank you for handling all of my questions and concerns over the phone wit A+ car buying experience with Che Hall on our CPO 2015 BMW X5 35d M-Sport! Thank you for handling all of my questions and concerns over the phone with understanding and expediency. I liked the way that Che communicated regularly and used video of the vehicle in addition to photoenabling me to really get the information that I wanted. When it came time to take delivery of the X5, I was impressed with the quality, cleanliness and certification of the car -- along with the fulfillment of special request to install a different set of wheels and tires. Special shout out to "BMW Genius" Carllton for picking me up at MARTA after my flight and going through the test drive and delivery experience. There is so much more tech in the car then I even have in my 2007 550is, so that's a really critical part of the process in my opinion! Excellent work United BMW! More
by VJ Costanzo
Employees Worked With
Dan Sylvester, Carllton Rebeiz, Che Hall
September 30, 2017
Great experience with Josh! My husband, Igor, and I recently purchased a 340i from Joshua Sinsley at United BMW. He was very knowledgeable, friendly, and got answers to every que My husband, Igor, and I recently purchased a 340i from Joshua Sinsley at United BMW. He was very knowledgeable, friendly, and got answers to every question we had. Josh also worked closely with us to make sure the numbers were what we wanted. Can't have asked for a better experience! More
by Jamie Rudik
Employees Worked With
Joshua Sinsley
September 28, 2017
Great care for the customer and the car I found United after having a terrible service experience at Global where I purchased my 335i. Eric Rossman has been my service advisor for the last I found United after having a terrible service experience at Global where I purchased my 335i. Eric Rossman has been my service advisor for the last few years.I trust him and the mechanics not to dose up the repair order for things that were not needed as in my prior experience. He listens carefully and ensures that my car is delivered fixed/serviced on time and clean. What else could you ask for. My car is 10 years old so this is not a comment on "warranty work" Many dealerships do fine in sales but screw up the customer service in the Service Department. Buy your BMW here and get it serviced here. More
by Terry
Employees Worked With
Eric Rossman
September 25, 2017
Joshua 5 stars! Joshua was very easy to work with and made me feel comfortable. Joshua spent a considerable amount of time with me doing test drives of various vehicl Joshua was very easy to work with and made me feel comfortable. Joshua spent a considerable amount of time with me doing test drives of various vehicles and was very patient and kind throughout the entire process. I also felt I got a fair deal on the 2016 750i I purchased. I highly recommend Joshua and United BMW. More
by katbmw
Employees Worked With
Joshua Sinsley, Joshua Sinsley
September 20, 2017
Excellence in customer service I purchased a 2017 M240i from United BMW and was absolutely blown away by the professionalism and highest level of customer service I have seen at any I purchased a 2017 M240i from United BMW and was absolutely blown away by the professionalism and highest level of customer service I have seen at any dealership. I work in the automotive field and have spent decades working with retail car dealerships, and I know a great deal more about this business than the average car buyer. I did not have any BMW dealer clients and wanted a M240i, so my experience should be typical of the typical United BMW customer. My sales advisor, Gianni Fermin, was genuine, friendly, enthusiastic about the product and beyond helpful in constantly going the extra mile for me. He exceeded my expectations at every level of our relationship, from our first meeting in June until my delivery in September. He is a pleasure to deal with and a man of his word. The buying experience was easy and pleasurable, I wanted a very specific car and Gianni found it for me. Additionally, the delivery experience was first class, far exceeding anything I've ever seen. Every item on my to-do list was performed to the highest standards of excellence. My delivery genius, Kelsey Vogel, is not only incredibly knowledgeable and helpful, but she is also friendly and professional, and maintained the same ultra high standard of quality in the entire delivery process. I highly recommend Gianni and Kelsey. Great job, you two! More
by Dan
Employees Worked With
Kelsey Vogel, Michael Carvajal, Gianni Fermin
September 13, 2017
The people make all the difference! Gianni Fermin, the salesperson who helped us with our vehicle purchase, made this experience pleasant and easy. He was personable and helpful, and he Gianni Fermin, the salesperson who helped us with our vehicle purchase, made this experience pleasant and easy. He was personable and helpful, and he worked with us to reach a deal we were happy with. There was no pressure, and Gianni, as well as Allen Bridges, the finance guy, worked to get us out of there in a timely manner. Gianni went the extra mile for us, and we are very grateful! More
by Sandra Ostrowidzki
Employees Worked With
Allen Bridges, Gianni Fermin
September 11, 2017
Very helpful dealership! Thanks to United BMW Alpharetta for taking care of me! Especially sales manager Dimitri Gossieaux! I was stranded with a flat tire for 5 hours. I cont Thanks to United BMW Alpharetta for taking care of me! Especially sales manager Dimitri Gossieaux! I was stranded with a flat tire for 5 hours. I contacted BMW assist. Unfortunately it took 5 hours for a tow truck to get me. The people at BMW were very apologetic. Dimitri and his staff have gone out of there way to rectify the situation. Thank you so much! More
by Michelle
Employees Worked With
Dimitri Gossieaux
September 07, 2017
BMW's core values at work This past Saturday night my wife returned to a flat tire at the Atlanta airport. After being stranded for 5 hrs the car was finally towed to the BMW s This past Saturday night my wife returned to a flat tire at the Atlanta airport. After being stranded for 5 hrs the car was finally towed to the BMW service department. When I contacted the United BMW manager Dimitri Gossieaux and explained the situation, he immediately took action. Dimitri, was not happy about my wife being stranded for so long and took action to replace the tire even though not under warranty. He went beyond the obligation of BMW to take care of my wife and I couldn't be more thankful. A truly class act! More
by Roger 123
Employees Worked With
Dimitri Gossieaux
