United BMW

Exceptional experience with a new car salesman!!! It is not often that I'm moved to write an on-line review. I reserve those efforts for notably good and bad experiences. In this case, it's the form It is not often that I'm moved to write an on-line review. I reserve those efforts for notably good and bad experiences. In this case, it's the former. I went to United BMW to test drive a 530i - one of four vehicles that I was considering. Knowing no better, I parked at the Pre-owned Car area of the dealership and had the great fortune of meeting Mr. Charles Reed. He asked me what I was looking for and indicated that we would have to travel to the newly-built New Car lot, about 1/2 mile up the road. Charles found a car that matched my stated requirements and off we went. His knowledge of the vehicle, his ability to compare and contrast it with the other vehicles that I was considering, and his general demeanor were exceptional. At no time that I feel that Charles was "selling me a car". In my opinion, he was simply ensuring that I had an excellent experience during my test drive. That type of customer service is note-worthy. I believe that he truly enjoyed telling me about this excellent vehicle as much as I enjoyed test driving it. The positive experience continued when I was introduced to Dimitri Gossieaux. Dimitri asked the right questions, understood my position, made no attempt at any type of pressure (e.g., "what can I do to put you in this car today?" type of crap), and politely, but enthusiastically, told me what steps I would need to take to move forward with a lease. For several good reasons, I leased the vehicle. Lastly, my travel schedule precluded me from picking up the car during normal business hours. I would have to wait two weeks. Charles volunteered to meet me on his own time on a Sunday evening, so that I could begin experiencing my new BMW - that is the definition of above and beyond. If you're in the market for a new (or used) BMW, find Charles and tell him that Steve sent you! More

Used Car Purchase, Discovery of a Coolant Leak I recently and happily purchased a BMW product (a 2012 MINI Cooper Clubman S) from United BMW. I found my Client Advisor, Devon Patterson to be very I recently and happily purchased a BMW product (a 2012 MINI Cooper Clubman S) from United BMW. I found my Client Advisor, Devon Patterson to be very congenial and helpful. He also involved the facility manager, Dimitri Gossieaux in the transaction. Understanding that a safety inspection was performed on the vehicle with negative findings, I felt assured that I would not have to spend money to perform anything but maintenance on the vehicle for some time. It was quickly discovered that the car had a coolant leak when the vehicle was on a lift at the local MINI dealership. The leak had been caused by a cracked thermostat housing. I had seen a leak on my garage floor but presumed (wrongly) that it was only AC condensation. I submitted the information to Devon and Dimitri, along with the used car sales manager, Brandon. Through a process, Brandon agreed to cover half the cost of the repair. I appreciate the effort that was made to correct the issue. It would have been stellar to have the entire repair paid for, especially because I diligently shopped for the best repair price, and saved the dealership $200 on a $600 repair when compared to the estimate given by MINI. Peace. More

Simply "Simple/straight forward/Seamless/Pleasant" This is my second time I am writing a review about my experience @ United BMW and trust me I am compelled to write this review because an awesome expe This is my second time I am writing a review about my experience @ United BMW and trust me I am compelled to write this review because an awesome experience. I think its a moral obligation to share the goodness and professionalism exhibited by Dennis and United BMW. Its my 3rd car within a span of a year and a half and every time I had better experience than before..In my personal opinion after dealing with different sales advisers and dealers, nothing comes closer to United BMW Roswell in general and Dennis Souffront in particular. Dennis Souffront is a unique, rare and balanced mix of compassion, friendliness, professionalism and enthusiasm. He was kind enough to accommodate me according to my schedule by staying late and I mean really late!! He was enthusiastic and supportive all long the process ensuring that my needs are met. His services, attitude and commitment are truly commendable and admirable!! I strongly recommend Dennis Souffront, Client Advisor 706-531-8409 to any one and everyone who is in the market for a new or used car. Best regards, Dr. Siddiqui More

Respect Mark Thompson rocks the dealer world. What a kind man! As a woman, I appreciate being treated with respect, especially in a mostly male environment - Mark Thompson rocks the dealer world. What a kind man! As a woman, I appreciate being treated with respect, especially in a mostly male environment - a car dealership. Many thanks to the entire United BMW Alpharetta, Georgia team! With gratitude, Dr.Kathleen Barkley More

Why we continue purchase cars from United BMW. We loved working with Joe Martinez! Joe’s leadership in our purchase saved us from overpaying for features we would have never utilized and introduce We loved working with Joe Martinez! Joe’s leadership in our purchase saved us from overpaying for features we would have never utilized and introduced us to features that ensured we purchased the perfect car for needs. Joe is a professional. We highly recommend Joe Martinez! More

Great Experience The reason for the high rating is mainly due to the sales person/Client Advisor; Joe Martinez. Joe was very knowledgeable, pleasant to work with, The reason for the high rating is mainly due to the sales person/Client Advisor; Joe Martinez. Joe was very knowledgeable, pleasant to work with, timely on his commitments but not pushing or too aggressive.It was very positive experience and not too painful! Would recommend him to anyone. More

Excellent buying experience and great customer support! My client advisor Gianni Fermin provided an excellent buying experience. Gianni helped me make an informed decision by providing me options and really My client advisor Gianni Fermin provided an excellent buying experience. Gianni helped me make an informed decision by providing me options and really taking time to address my questions since I came from another state to purchase my M3. I arrived to pickup my vehicle and Gianni did an excellent job coordinating required items the day before I arrived which made picking up my vehicle go smoothly. THANK YOU! Nassir Alaboud More

Great experience buying a new car.. I have great dread for the process of buying a car and was forced into it well before I was ready because of an accident. The stress of the accident a I have great dread for the process of buying a car and was forced into it well before I was ready because of an accident. The stress of the accident and having to shop for a new car could have been overwhelming. However, I must commend the staff at United BMW, particularly Brandon Fiffie, Dan Sylvester, and, Gabriel Gutierrez for making the purchase a very positive experience. They were all patient, professional and knowledgable. I spent the most time with Brandon who was honest, friendly, and very willing to do what it took to please me. I highly recommend him, and it seems like a classy dealership! More

Traded in + purchase Dimitri Gossieaux and Gianni Fermin are two of the most amazing men in the industry. Professional AND friendly. Just when things couldn't get any bett Dimitri Gossieaux and Gianni Fermin are two of the most amazing men in the industry. Professional AND friendly. Just when things couldn't get any better, I dealt with Allen Bridges ("AB") in Finance. Typically this is the least enjoyable part of purchasing a car, but after the conversation with Allen, I left smiling from ear to ear. Calm, encouraging, and exceptionally proficient with his craft, AB made the visit that much more enjoyable. Thank you to all!! More

Best dealership in metro Atlanta. United BMW is the best auto dealership, period. Every experience I have had with them is positive. My recent car purchase was a positive experience. United BMW is the best auto dealership, period. Every experience I have had with them is positive. My recent car purchase was a positive experience. Over the years sales, service and general interactions have always been positive. People there are positive, professional, and really pay attention to your needs. I worked with the best salesperson ever, Howard Wasserman. I also have the best service representative ever, Christelle Larang. More