United BMW

All in a year Last February, I reluctantly decided to downsize my beloved, 8-year-old, hybrid SUV —one of the first of its make/model. After unenthusiastically brow Last February, I reluctantly decided to downsize my beloved, 8-year-old, hybrid SUV —one of the first of its make/model. After unenthusiastically browsing a few cars online, I decided to visit the local BMW dealership, United BMW. I’d had a pleasant experience there with a previous purchase of an i3 for commuting, although I had no idea how much things had changed. The entire store had a makeover showcasing Europe’s most modern designs —inside and out. Upon walking into this flagship store, I was graciously greeted by the dealership manager and then introduced to a top sales associate who patiently worked with me for weeks to try almost every car. I ended my search by purchasing the very first car I tried, an X6. My sales associate, Gianni Fermin, made the car-buying experience intelligent, informative, and so easy. With zero pressure, upon each evening visit, Gianni greeted me with a smile and was eager to provide specific information that better informed my choice. From beginning to end, he made the experience positive. The X6 is perfect —the overall size is roomy and comfortable, the styling, quiet ride, superior driving experience, and consistent BMW features (that work!) make it a luxurious and smart value. And then...7 months later, the X6 was determined “a total loss” due to a serious front-end collision. Thankfully, no one was injured, not even a scratch or bruise on anyone. All of the X6’s driver and front passenger airbags deployed, keeping my children safe. I AM A BELIEVER —BMW makes a superior car, period. Although unfortunate, the accident reminded me that cars can be replaced, but those you love cannot. I could not have become a stronger supporter of BMW products. I still wish the circumstances in which I learned this, had been different. Round 2: Obviously, I phoned Gianni at United BMW (how nice to be able to keep in contact with a gifted associate) and began searching for a replacement. This time, I decided to try United’s certified pre-owned program and allow the previous buyer to take the depreciation. Once again, Gianni was beyond helpful. After speaking on the phone, when I arrived at the dealership and snow had begun to fall (ugh...snow in Atlanta closes businesses and sends everyone home early), Gianni had 4 cars, warmed up, parked side-by-side in front, and ready to be looked over. For that alone, HE deserves 5 stars! I’ve never had such excellent service. After all the test drives of various cars, Gianni and the dealership manager, Chris, invited me to select a favorite and try an extended test drive. Done! Having the ability to drive the car alone, park it in my garage, and allow my children to speak into the selection solidified my choice. The second purchase was even easier (if that could be possible). Between Gianni’s excellence, the finance manager, Michael’s, astute organization and efficiency, the second purchase was effortlessly completed. From beginning to end, the purchase required just over an hour. As a health-care provider, I cannot afford to cancel an entire day of patients who have waited months, therefore, the selection process and purchase had to be in the evening —even amid a snow event in Atlanta. Gianni and his team at United BMW patiently listened, executed with intelligence and excellence in every detail, once again earning my lifelong advocacy of their store, team, and the overall brand. More

Exceptional buying experience I have not had a lot of car buying experiences nor do I ever write reviews. I had a less than "10" experience at a competitor dealership this past yea I have not had a lot of car buying experiences nor do I ever write reviews. I had a less than "10" experience at a competitor dealership this past year and initially was concerned and had my guard up. It turned out, it was unnecessary, as my Client Advisor, Andy Correa, provided exemplary customer service from the initial meeting to delivery of the vehicle. In addition to his knowledge, professionalism, and positive attitude, he made the whole process seamless, painless/ no pressure, and stress-free—something I deeply appreciate. Michael Carvajal was the Financial Manager responsible for handling the finance portion of the sale. He was extremely detail-oriented and patient, responding to every single question I had and provided expert advice. The day after purchasing the vehicle, there was a technological hiccup, resulting in the car being in the service department for several days. Andy stayed in touch and was extremely apologetic over the ordeal. He went above and beyond for a customer. If afforded the opportunity to work with him again, I would not hesitate and definitely would recommend his services to others. I had an exceptional experience with United BMW, the top-notch team provided excellent services, with customer satisfaction as their top priority. More

Super Fast Buying Experience Buying a new car can be one of the most stressful experiences in life. Gianni Fermin made this process quick, easy and without any pressure. These BMW Buying a new car can be one of the most stressful experiences in life. Gianni Fermin made this process quick, easy and without any pressure. These BMW’s of today have some amazing and advance technology in them. Gianni knew the location of practically every single option and settings. This guy knows his stuff well! I was very impressed by his product knowledge. Great Job! and Thanks Again. I am grateful for all your help with my new 2018 X5. Lenne More

Smooth buying experience. Very smooth buying experience, from the initial order through delivery. Gianni Fermin was very easy to work with. He is a car guy like myself and real Very smooth buying experience, from the initial order through delivery. Gianni Fermin was very easy to work with. He is a car guy like myself and really understood what I was looking for. Great Job!! More

I was very pleased with my experience Very nice, efficient , very happy with the shopping experience at the dealer .. Gianni was on top of everything. Called me in the morning, asked if I Very nice, efficient , very happy with the shopping experience at the dealer .. Gianni was on top of everything. Called me in the morning, asked if I was still looking for a car. Listened to my wants .., was very polite and explained a lot while I drove the car. More

My Experience with Joshua Sinsley at United BMW I had one of the easiest car buying experiences that I've ever had, with the recent purchase of my first BMW. Josh did a great job over several weeks I had one of the easiest car buying experiences that I've ever had, with the recent purchase of my first BMW. Josh did a great job over several weeks in making sure that we looked at every available possibility and vehicle option whether on the lot or elsewhere. When it came time to finalize the pricing he delivered a very solid offer. I was never under any pressure to do anything. Dan in F&I also did a very thorough job of getting me set up with a great financing option and going over all of the financial details and again, without any kind of pressure to make additional purchases. I highly recommend United BMW and their team of professionals for your vehicle purchase. More

Online purchase with Gianni Fermin From start to finish I had the best experience buying a car from United BMW. My advisor, Gianni Fermin answered all my questions and went out of his w From start to finish I had the best experience buying a car from United BMW. My advisor, Gianni Fermin answered all my questions and went out of his way to remain professional and courteous with all my requests. Gianni is the best sales advisor I have delt with in a long time and I am very happy with my new car 🚗 too! More

awesome experience!!!! I never and ever write reviews for no-one, however, this time i changed my mind, i was in search for a bmw convertible, and probably went thought 5-6 I never and ever write reviews for no-one, however, this time i changed my mind, i was in search for a bmw convertible, and probably went thought 5-6 dealers initially and had terrible experiences,,,then i got what i want with a better color at the united bmw, thanks to a lucky misunderstanding :)) Clint is absolutely awesome, everything was super smooth and great, i can't remember the name of the finance manager, but he is a super cool guy too,,,i am super satisfied with the experience, and don't even think of buying a bmw somewhere else! i may just need another detail some time :))) Thank you very much again for everything,,,highly recommended!!!!!!! Umut More

My Experience with Daniel Martynenko at United BMW I had the pleasure of buying my first BMW with Daniel Martynenko as my client advisor on 11/4/17. Daniel is extremely easy to work with as he is cour I had the pleasure of buying my first BMW with Daniel Martynenko as my client advisor on 11/4/17. Daniel is extremely easy to work with as he is courteous and professional. He is patient and has great listening and communication skills. When signing day approached on 11/4/17, I was extremely surprised how easy and stress free buying a car from Daniel and United BMW is. Everything from handling the credit application, to car trade-in, dealing with Finance manager, and BMW Genius went well and smooth and was handled in a professional manner. I sincerely recommend Daniel and United BMW as I look forward to being a customer for many years to come. More