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United BMW

Alpharetta, GA

4.7
898 Reviews

1501 Alpharetta Highway

Alpharetta, GA

30004

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Showing 898 reviews

July 15, 2018

Less painful than expected I recently purchased a 2016 535i, very pleased with sales assistance, Genius associate, and financial assistance. This is our second BMW, we owned our More

by RagtopRed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey, the genius! Was very thorough with explaining details of the over the top electronics Dan in finance was extremely thorough going over details , Che Hall
July 14, 2018

Horrible Service Have a great service advisor (Tim McGinley) but the service techs don’t have a clue what they’re doing. I’ve had numerous repairs because they never f More

by L Baker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tim McGinley
Jul 16, 2018 -

United BMW responded

L Baker, I am concerned to hear about your disappointment with our Service Department. I would appreciate the chance to speak with you and get more information. Please email me at bwhite@penskeautomotive.com. I appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Bryan White Service Manager United BMW

July 10, 2018

good experience I recently purchased a 2015 BMW 528i . my salesman was Mark Thompson. I wanted specific features which now of there pre owned 3 series had, We looked More

by whyknot1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Carvajal, Mark Thompson
June 12, 2018

Horrible bait and switch sales tactics! Denny Monroy gave me a 3.49% interest rate initially and then the next day told me that it will be 5.04%! When I confronted him,he simply said that t More

by unic66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Sylvester, Denny Monroy
Jun 12, 2018 -

United BMW responded

Hello, I am concerned to hear about any miscommunication that has led to your distrust. I would appreciate the chance to speak with you, apologize, and get more information. Please email me at jtompkins@penskeautomotive.com. I appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Jim Tompkins Sales Manager United BMW

Jun 12, 2018 -

unic66 responded

That was not miscommunication.It is called bait and switch as you guys get a kick back out of charging people higher interest rate.The first part of making amends is to accept responsibility for your salesman"s dishonest actions and not saying that it was miscommunication!After having to deal with a fraud alert on my credit report,they assumed that I am not so well to do and stabbed me with a 5.04% interest rate rather than the 3.49% that excellent credit deserved!

April 21, 2018

Second Purchase I bought my first BMW X6 from Mark Thompson and he was incredibly patient, well researched and knew his cars. He wanted to make sure he found me the r More

by Bmwhpop123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thompson
April 10, 2018

Out of state lease deal I can't say enough great things about Gianni and his manager, Vic! They were able to come through to get me a beautifully loaded 4 series gran coupe w More

by wicked777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gianni Fermin, Victor Sousa
March 26, 2018

Great buying experience Mark facilitated an easy transaction that was quick and trouble free. It was a 'no nonsense' process that restored my faith in the car buying process. More

by Sean053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thompson, Marie Gilbert
March 22, 2018

Great experience with Charles I recently worked with Charles at United BMW of Alpharetta on trading a 2015 BMW X3 for a new M4. Charles was excellent to work with. He is very frien More

by Wbstevens1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Bridges, Charles Jean-Charles
February 28, 2018

From agony to ecstasy My wife and I visited United BMW after a negative and misleading encounter with another BMW dealership in the area. We entered the United showroom dis More

by Joe and Joan Ferrara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aganov, Thomas Eller, Dimitri Gossieaux, Michael Carvajal
February 10, 2018

Great customer service - Gianni was fantastic from start to finish. He was informative, knowledgeable, and honest. I got a great deal on my trade and on my lease of a new More

by Amiller123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, Finance manager , Gianni Fermin
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