United BMW

Excellence in customer service I purchased a 2017 M240i from United BMW and was absolutely blown away by the professionalism and highest level of customer service I have seen at any I purchased a 2017 M240i from United BMW and was absolutely blown away by the professionalism and highest level of customer service I have seen at any dealership. I work in the automotive field and have spent decades working with retail car dealerships, and I know a great deal more about this business than the average car buyer. I did not have any BMW dealer clients and wanted a M240i, so my experience should be typical of the typical United BMW customer. My sales advisor, Gianni Fermin, was genuine, friendly, enthusiastic about the product and beyond helpful in constantly going the extra mile for me. He exceeded my expectations at every level of our relationship, from our first meeting in June until my delivery in September. He is a pleasure to deal with and a man of his word. The buying experience was easy and pleasurable, I wanted a very specific car and Gianni found it for me. Additionally, the delivery experience was first class, far exceeding anything I've ever seen. Every item on my to-do list was performed to the highest standards of excellence. My delivery genius, Kelsey Vogel, is not only incredibly knowledgeable and helpful, but she is also friendly and professional, and maintained the same ultra high standard of quality in the entire delivery process. I highly recommend Gianni and Kelsey. Great job, you two! More

The people make all the difference! Gianni Fermin, the salesperson who helped us with our vehicle purchase, made this experience pleasant and easy. He was personable and helpful, and he Gianni Fermin, the salesperson who helped us with our vehicle purchase, made this experience pleasant and easy. He was personable and helpful, and he worked with us to reach a deal we were happy with. There was no pressure, and Gianni, as well as Allen Bridges, the finance guy, worked to get us out of there in a timely manner. Gianni went the extra mile for us, and we are very grateful! More

Very helpful dealership! Thanks to United BMW Alpharetta for taking care of me! Especially sales manager Dimitri Gossieaux! I was stranded with a flat tire for 5 hours. I cont Thanks to United BMW Alpharetta for taking care of me! Especially sales manager Dimitri Gossieaux! I was stranded with a flat tire for 5 hours. I contacted BMW assist. Unfortunately it took 5 hours for a tow truck to get me. The people at BMW were very apologetic. Dimitri and his staff have gone out of there way to rectify the situation. Thank you so much! More

BMW's core values at work This past Saturday night my wife returned to a flat tire at the Atlanta airport. After being stranded for 5 hrs the car was finally towed to the BMW s This past Saturday night my wife returned to a flat tire at the Atlanta airport. After being stranded for 5 hrs the car was finally towed to the BMW service department. When I contacted the United BMW manager Dimitri Gossieaux and explained the situation, he immediately took action. Dimitri, was not happy about my wife being stranded for so long and took action to replace the tire even though not under warranty. He went beyond the obligation of BMW to take care of my wife and I couldn't be more thankful. A truly class act! More

First Time BMW Owner's Experience Having owned several vehicles over the years to include mainly Toyota and Lexus products, we were reserved about exploring some of the high-end brands Having owned several vehicles over the years to include mainly Toyota and Lexus products, we were reserved about exploring some of the high-end brands. On day the wild hair surfaced and the curiosity began its toll. However, we were not prepared to engage in the hassle of an aggressive and annoying sales-professional. Having shopped the lots of several high-end vehicle manufactures/dealers, one particular dealership and its staff peeked our interest due to their non-aggressive approach, but willingness to help. That was United BMW in Alpharetta. Simply put, the sales professional Charles Reed, along with his sales manager and finance manager were TOTALLY AWESOME. The deal was simple, easy, non-time consuming, and amazing!!! The TEAM at United BMW (Alpharetta) made this a POSITIVE experience for us as first time BMW owners. If you are or are not in the market for a BMW, you gotta check Charles out, he is amazing and professional. Job Well Done Charles and your crew at United BMW in Alpharetta. Thank you guys, we are enjoying the BMW. (Disclaimer - I did NOT get paid a dime for this review. They are the real deal). More

Great sales support and follow-through I contacted United after finding them on the web and getting a good reference from a friend. I gave them specific parameters for the car I wanted. An I contacted United after finding them on the web and getting a good reference from a friend. I gave them specific parameters for the car I wanted. Andrew stayed in touch when candidate autos came available. Not pushy, just good solid follow-through. When I found a candidate online Andrew alerted me that it did not meet all of my criteria, found another, and made an excellent offer. I left immediately for United and was much delayed due to traffic. Andrew was waiting for me 30 min prior to closing and had everything ready to go. The entire transaction was seamless. Marie, the business manager, worked tirelessly to close out the paperwork and had me on my way as efficiently as I've ever seen. This one singularly the best car buying experience I've ever had. More

Excellent buying experience I received a great pleasure to work with Kennedy during my recent car shopping process. He know how to take care of the customer and ensure he provide I received a great pleasure to work with Kennedy during my recent car shopping process. He know how to take care of the customer and ensure he provides you with the best solution customized around your needs. Great service! I highlighted recommend him. More

Buying an x3 I absolutely love Josh, I bought a 540iM 6 weeks ago and had to buy a second car this week . Josh worked with me as I needed an SUV for work . He was I absolutely love Josh, I bought a 540iM 6 weeks ago and had to buy a second car this week . Josh worked with me as I needed an SUV for work . He was so patient and helpful as I truly was all over the place . He gave us some really good advice and was very knowledgelable about the tax deductions available to our business . Dimitri was also awesome of speeding the process thru ! It was a true pleasure to meet AB this time for the financing as we normally see Daniel , full of energy and passion . A true people person !. if you want to consider a BMW go to them and ask for Joshua because you will leave with what you need and knowing that he has worked the best possible deal ! 4 cars in 3 years , I will not go anywhere else .. thanks guys truly !! More

Awesome Always going above and beyond to help his customers. Great person who cares about the customer needs and wants. I have bought three cars from them and Always going above and beyond to help his customers. Great person who cares about the customer needs and wants. I have bought three cars from them and have got the best deal than anywhere else. More

Amazing New Car Sales Service I purchased a 2017 BMW 540i--which I am in LOVE with!! Not to mention my used 2013 328xi I bought a while back from them. Sales team was wonderful! I purchased a 2017 BMW 540i--which I am in LOVE with!! Not to mention my used 2013 328xi I bought a while back from them. Sales team was wonderful! Josh Sinsley was my Client Advisor again and he worked with my flip flopping of what I wanted and made sure that I was happy when I left. Dimitri Gossieaux did my financing and worked a great deal for me!! I loved my paperwork guy, Allen, he was so much fun to deal with. All around a great place to buy a new BMW. More