
United BMW
Alpharetta, GA
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Less painful than expected I recently purchased a 2016 535i, very pleased with sales assistance, Genius associate, and financial assistance. This is our second BMW, we owned our I recently purchased a 2016 535i, very pleased with sales assistance, Genius associate, and financial assistance. This is our second BMW, we owned our original 525 series for 13yrs. Finely crafted automobile. More
Horrible Service Have a great service advisor (Tim McGinley) but the service techs don’t have a clue what they’re doing. I’ve had numerous repairs because they never f Have a great service advisor (Tim McGinley) but the service techs don’t have a clue what they’re doing. I’ve had numerous repairs because they never fix the issue or create more issues. Went in for an oil change and all my fluids were drained but not filled back including my oil! I dread taking my car there for small maintenance because it has always turned in to something major due to negligence or ignorance in the 2 years that I’ve owned my vehicle. I had to have my drive train replaced due to recall and during the installation, they broke my transfer case. I finally had that replaced and I still have a warning about my chassis stabilization needing repair. I called Brian White, the service manager, and he wouldn’t return my calls. More
good experience I recently purchased a 2015 BMW 528i . my salesman was Mark Thompson. I wanted specific features which now of there pre owned 3 series had, We looked I recently purchased a 2015 BMW 528i . my salesman was Mark Thompson. I wanted specific features which now of there pre owned 3 series had, We looked at over 100 listing and then he recommended an older 5 series that had what I needed and more. Although it is older than I initially was looking for it is certified so I am comfortable with that. He never gave up and was very patient and helpful. Thanks Mark More
Horrible bait and switch sales tactics! Denny Monroy gave me a 3.49% interest rate initially and then the next day told me that it will be 5.04%! When I confronted him,he simply said that t Denny Monroy gave me a 3.49% interest rate initially and then the next day told me that it will be 5.04%! When I confronted him,he simply said that they made a mistake!Finance guy Dan said that the salesman thought that the car was a CPO.CPO interest rate is 0.9%!A bunch of crooks! More
Second Purchase I bought my first BMW X6 from Mark Thompson and he was incredibly patient, well researched and knew his cars. He wanted to make sure he found me the r I bought my first BMW X6 from Mark Thompson and he was incredibly patient, well researched and knew his cars. He wanted to make sure he found me the right car and the best deal. After a year, I realized I needed to go back to the X5 given I have two small boys and needed more room. I called Mark right away and as soon as I told him what I wanted, he made my second purchase so much better. He is a great dealer and I will always come to see him again and I make sure to send any referrals his way! More
Out of state lease deal I can't say enough great things about Gianni and his manager, Vic! They were able to come through to get me a beautifully loaded 4 series gran coupe w I can't say enough great things about Gianni and his manager, Vic! They were able to come through to get me a beautifully loaded 4 series gran coupe within my budget. I live in NJ and chose to do this deal all the way from Georgia because Gianni made it such a seamless process. I highly recommend this dealership, and my husband will definitely be getting his next car through Gianni, as well, once his M3 lease is up next year - thanks guys!! More
Great buying experience Mark facilitated an easy transaction that was quick and trouble free. It was a 'no nonsense' process that restored my faith in the car buying process. Mark facilitated an easy transaction that was quick and trouble free. It was a 'no nonsense' process that restored my faith in the car buying process. I would highly recommend Mr. Thompson; a real pleasure during the process and a nice follow-up post sale. More
Great experience with Charles I recently worked with Charles at United BMW of Alpharetta on trading a 2015 BMW X3 for a new M4. Charles was excellent to work with. He is very frien I recently worked with Charles at United BMW of Alpharetta on trading a 2015 BMW X3 for a new M4. Charles was excellent to work with. He is very friendly, courteous, and professional. I was in and out within just a few hours with the car I wanted. Charles really made this a great buying experience. I would recommend him to all my friends and family. I will definitely do business with charles again. Allen in finance is also a great guy and made the finance process quick and easy. More
From agony to ecstasy My wife and I visited United BMW after a negative and misleading encounter with another BMW dealership in the area. We entered the United showroom dis My wife and I visited United BMW after a negative and misleading encounter with another BMW dealership in the area. We entered the United showroom disappointed and deflated. The sales staff quickly recognized our frustration and introduced us to Dimitri Gossieaux, the New Car Sales Manager, who immediately stopped what he was doing to attend to our situation. He was gracious and apologetic (even though the fault was the initial dealerships) and reassured us that he would remedy the problem and find the "perfect" vehicle for us, which he did. Throughout the process, Dimitri was a consummate professional. If you're looking for a new BMW, look no further than Dimitri and the staff at United BMW. It was well worth the 115 mile trip. More
Great customer service - Gianni was fantastic from start to finish. He was informative, knowledgeable, and honest. I got a great deal on my trade and on my lease of a new - Gianni was fantastic from start to finish. He was informative, knowledgeable, and honest. I got a great deal on my trade and on my lease of a new BMW. Also worked with Dan in finance Who was also a pleasure to work with. More