United BMW

Perfect Sales Team Having landed in the US recently i was facing issues with other BMW dealerships in the Houston area regarding my lack of history, this was reflected i Having landed in the US recently i was facing issues with other BMW dealerships in the Houston area regarding my lack of history, this was reflected in their poor interest in the dealings. Having squared in a CPO 2018 BMW X6 xDrive35i at United BMW, i dropped a message through AutoTrader.com and Che Hall immediately reached out to me, ensured that my status is not going to be a hurdle and that he will be with me through the process. This is exactly what happened, once i confirmed the car has my must have feature (ACC Stop & go and HUD), Che asked me to put a initial deposit with the card to lock the car, my wife and i flew to Atlanta on next Saturday reaching the dealership at 11:00 AM and at 14:45 PM we drove out in our new car. The whole process went smooth except for a glitch from the detailing crew. Allen Bridges was a great help from the Finance Team and he put forward a very lucrative lease program from BMW. More

VIP type experience, friendly, efficient The entire staff was incredibly friendly and knowledgeable. The selection of cars was amazing as I test drove several that I had picked out beforehan The entire staff was incredibly friendly and knowledgeable. The selection of cars was amazing as I test drove several that I had picked out beforehand via the website. I ended up purchasing a CPO as that fit my needs best . Anel was very helpful in the process as were Victor and Dan. A very efficient process. The car is amazing too. More

Awesome experience I had an amazing car buying experience. After running around to two dealerships I finally stopped at United BMW and Steven understood my needs and sel I had an amazing car buying experience. After running around to two dealerships I finally stopped at United BMW and Steven understood my needs and selected the PERFECT car for me. The experience was smooth, fast and amazing. I couldn’t be happier with my purchase! More

Great experience!! Great buying experience with Josh Sinsley!! Josh turned a stressful car buying experience into a great experience. I would definitely recommend Josh Great buying experience with Josh Sinsley!! Josh turned a stressful car buying experience into a great experience. I would definitely recommend Josh and United BMW to anyone in the market for a new car!! Also, thanks to Michael in the finance department! More

Worst buying experience ever! After test driving the FJ cruiser on a Wednesday evening of the final week of August , I decided to put a $3,000 downpayment and was told that they wi After test driving the FJ cruiser on a Wednesday evening of the final week of August , I decided to put a $3,000 downpayment and was told that they will have the car ready by the friday of the long labor day weekend as it needs several dents removed and painted and that they need to get this sales booked for August, which works out well for both parties. Planned for an out of town getaway with the car. I was then informed a day or 2 later that it will not be done till Monday. When I speak out about what we had discussed prior, the backup sales man that was asisting me was visibly upset and implied that I am impatient. I dealt with 2 sales men on this transaction because the first sales man that I dealt with was on vacation the day I went into the dealership. The main salesman then told me that there will not be body shop workers working on Monday so they will get it painted the following Tuesday and ready for pickup on Wednesday (7 days after putting DP on the car). It is now Thursday and still no news, I called and left a text message but no response. When I was still shopping for a vehicle and was an 'online lead' for them, the level of service provided was completely different compared to after I had put down the DP on the car. After putting down the DP, I was treated like an 'inconvenience', 1 of the salesman even implied that it was my fault that I came in just before the long weekend. At this point, I dont really care if they still want to deliver the car or not. If you dont want to follow thru on your sales contract, the least you can do is return the deposit to me!!! Unbelievable sales/business practices, like the mentality of a shady used car dealership... More

I want to thank Management Team of Profeshionals. Thank you so much for everything you did for our Family! Special thanks to Mr. Jim Tomkins and Victor Sousa for great support with my purchases and high le you so much for everything you did for our Family! Special thanks to Mr. Jim Tomkins and Victor Sousa for great support with my purchases and high level of professionalism. Thanks to my Salesman Samuel Gonzales for great customer service. Thank you Team of United BMW & Mr. Jim Tompkins for 4 years of loyalty and honesty!!!🙏🤙👌Mr.Asher.... More