United BMW

Great buying experience Mark facilitated an easy transaction that was quick and trouble free. It was a 'no nonsense' process that restored my faith in the car buying process. Mark facilitated an easy transaction that was quick and trouble free. It was a 'no nonsense' process that restored my faith in the car buying process. I would highly recommend Mr. Thompson; a real pleasure during the process and a nice follow-up post sale. More

Great experience with Charles I recently worked with Charles at United BMW of Alpharetta on trading a 2015 BMW X3 for a new M4. Charles was excellent to work with. He is very frien I recently worked with Charles at United BMW of Alpharetta on trading a 2015 BMW X3 for a new M4. Charles was excellent to work with. He is very friendly, courteous, and professional. I was in and out within just a few hours with the car I wanted. Charles really made this a great buying experience. I would recommend him to all my friends and family. I will definitely do business with charles again. Allen in finance is also a great guy and made the finance process quick and easy. More

From agony to ecstasy My wife and I visited United BMW after a negative and misleading encounter with another BMW dealership in the area. We entered the United showroom dis My wife and I visited United BMW after a negative and misleading encounter with another BMW dealership in the area. We entered the United showroom disappointed and deflated. The sales staff quickly recognized our frustration and introduced us to Dimitri Gossieaux, the New Car Sales Manager, who immediately stopped what he was doing to attend to our situation. He was gracious and apologetic (even though the fault was the initial dealerships) and reassured us that he would remedy the problem and find the "perfect" vehicle for us, which he did. Throughout the process, Dimitri was a consummate professional. If you're looking for a new BMW, look no further than Dimitri and the staff at United BMW. It was well worth the 115 mile trip. More

Great customer service - Gianni was fantastic from start to finish. He was informative, knowledgeable, and honest. I got a great deal on my trade and on my lease of a new - Gianni was fantastic from start to finish. He was informative, knowledgeable, and honest. I got a great deal on my trade and on my lease of a new BMW. Also worked with Dan in finance Who was also a pleasure to work with. More

All in a year Last February, I reluctantly decided to downsize my beloved, 8-year-old, hybrid SUV —one of the first of its make/model. After unenthusiastically brow Last February, I reluctantly decided to downsize my beloved, 8-year-old, hybrid SUV —one of the first of its make/model. After unenthusiastically browsing a few cars online, I decided to visit the local BMW dealership, United BMW. I’d had a pleasant experience there with a previous purchase of an i3 for commuting, although I had no idea how much things had changed. The entire store had a makeover showcasing Europe’s most modern designs —inside and out. Upon walking into this flagship store, I was graciously greeted by the dealership manager and then introduced to a top sales associate who patiently worked with me for weeks to try almost every car. I ended my search by purchasing the very first car I tried, an X6. My sales associate, Gianni Fermin, made the car-buying experience intelligent, informative, and so easy. With zero pressure, upon each evening visit, Gianni greeted me with a smile and was eager to provide specific information that better informed my choice. From beginning to end, he made the experience positive. The X6 is perfect —the overall size is roomy and comfortable, the styling, quiet ride, superior driving experience, and consistent BMW features (that work!) make it a luxurious and smart value. And then...7 months later, the X6 was determined “a total loss” due to a serious front-end collision. Thankfully, no one was injured, not even a scratch or bruise on anyone. All of the X6’s driver and front passenger airbags deployed, keeping my children safe. I AM A BELIEVER —BMW makes a superior car, period. Although unfortunate, the accident reminded me that cars can be replaced, but those you love cannot. I could not have become a stronger supporter of BMW products. I still wish the circumstances in which I learned this, had been different. Round 2: Obviously, I phoned Gianni at United BMW (how nice to be able to keep in contact with a gifted associate) and began searching for a replacement. This time, I decided to try United’s certified pre-owned program and allow the previous buyer to take the depreciation. Once again, Gianni was beyond helpful. After speaking on the phone, when I arrived at the dealership and snow had begun to fall (ugh...snow in Atlanta closes businesses and sends everyone home early), Gianni had 4 cars, warmed up, parked side-by-side in front, and ready to be looked over. For that alone, HE deserves 5 stars! I’ve never had such excellent service. After all the test drives of various cars, Gianni and the dealership manager, Chris, invited me to select a favorite and try an extended test drive. Done! Having the ability to drive the car alone, park it in my garage, and allow my children to speak into the selection solidified my choice. The second purchase was even easier (if that could be possible). Between Gianni’s excellence, the finance manager, Michael’s, astute organization and efficiency, the second purchase was effortlessly completed. From beginning to end, the purchase required just over an hour. As a health-care provider, I cannot afford to cancel an entire day of patients who have waited months, therefore, the selection process and purchase had to be in the evening —even amid a snow event in Atlanta. Gianni and his team at United BMW patiently listened, executed with intelligence and excellence in every detail, once again earning my lifelong advocacy of their store, team, and the overall brand. More

Exceptional buying experience I have not had a lot of car buying experiences nor do I ever write reviews. I had a less than "10" experience at a competitor dealership this past yea I have not had a lot of car buying experiences nor do I ever write reviews. I had a less than "10" experience at a competitor dealership this past year and initially was concerned and had my guard up. It turned out, it was unnecessary, as my Client Advisor, Andy Correa, provided exemplary customer service from the initial meeting to delivery of the vehicle. In addition to his knowledge, professionalism, and positive attitude, he made the whole process seamless, painless/ no pressure, and stress-free—something I deeply appreciate. Michael Carvajal was the Financial Manager responsible for handling the finance portion of the sale. He was extremely detail-oriented and patient, responding to every single question I had and provided expert advice. The day after purchasing the vehicle, there was a technological hiccup, resulting in the car being in the service department for several days. Andy stayed in touch and was extremely apologetic over the ordeal. He went above and beyond for a customer. If afforded the opportunity to work with him again, I would not hesitate and definitely would recommend his services to others. I had an exceptional experience with United BMW, the top-notch team provided excellent services, with customer satisfaction as their top priority. More

Super Fast Buying Experience Buying a new car can be one of the most stressful experiences in life. Gianni Fermin made this process quick, easy and without any pressure. These BMW Buying a new car can be one of the most stressful experiences in life. Gianni Fermin made this process quick, easy and without any pressure. These BMW’s of today have some amazing and advance technology in them. Gianni knew the location of practically every single option and settings. This guy knows his stuff well! I was very impressed by his product knowledge. Great Job! and Thanks Again. I am grateful for all your help with my new 2018 X5. Lenne More

Smooth buying experience. Very smooth buying experience, from the initial order through delivery. Gianni Fermin was very easy to work with. He is a car guy like myself and real Very smooth buying experience, from the initial order through delivery. Gianni Fermin was very easy to work with. He is a car guy like myself and really understood what I was looking for. Great Job!! More

I was very pleased with my experience Very nice, efficient , very happy with the shopping experience at the dealer .. Gianni was on top of everything. Called me in the morning, asked if I Very nice, efficient , very happy with the shopping experience at the dealer .. Gianni was on top of everything. Called me in the morning, asked if I was still looking for a car. Listened to my wants .., was very polite and explained a lot while I drove the car. More