Back

United BMW

Alpharetta, GA

4.8
872 Reviews

1501 Alpharetta Highway

Alpharetta, GA

30004

Directions

By Type

Showing 872 reviews

August 25, 2018

Great experience My husband and I just purchased our first 430i xdrice 2018 and our experience was amazing, starting with the sales rep, Andrew Atchison, he was patien More

by Carmenga6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Bridges, Andrew Atchison
July 22, 2018

Friendly and professional buying experience Great buying experience at United BMW. Evan Day (sales) and Kim (finance) made my buying experience a breeze. Both were very professional and didn’t t More

by Kkajvr6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Cain, Evan Day
July 22, 2018

Best car buying experiance i've ever had. only thing I did not like was location of dealership other than this everything else was top notch. everyone went out of their way to make this happe More

by odie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Correa
July 21, 2018

Best car buying experience I've ever had I left 2 other dealerships having felt that sales teams weren't entirely interested in helping me identify and purchase a car that I would love and fe More

by JenniferStL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the courteous young man - A Genius associate - who picked me up , Joshua Sinsley, Michael Carvajal, Victor Sousa
July 15, 2018

Less painful than expected I recently purchased a 2016 535i, very pleased with sales assistance, Genius associate, and financial assistance. This is our second BMW, we owned our More

by RagtopRed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey, the genius! Was very thorough with explaining details of the over the top electronics Dan in finance was extremely thorough going over details , Che Hall
July 14, 2018

Horrible Service Have a great service advisor (Tim McGinley) but the service techs don’t have a clue what they’re doing. I’ve had numerous repairs because they never f More

by L Baker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tim McGinley
Jul 16, 2018 -

United BMW responded

L Baker, I am concerned to hear about your disappointment with our Service Department. I would appreciate the chance to speak with you and get more information. Please email me at bwhite@penskeautomotive.com. I appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Bryan White Service Manager United BMW

July 10, 2018

good experience I recently purchased a 2015 BMW 528i . my salesman was Mark Thompson. I wanted specific features which now of there pre owned 3 series had, We looked More

by whyknot1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Carvajal, Mark Thompson
June 12, 2018

Horrible bait and switch sales tactics! Denny Monroy gave me a 3.49% interest rate initially and then the next day told me that it will be 5.04%! When I confronted him,he simply said that t More

by unic66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Sylvester, Denny Monroy
Jun 12, 2018 -

United BMW responded

Hello, I am concerned to hear about any miscommunication that has led to your distrust. I would appreciate the chance to speak with you, apologize, and get more information. Please email me at jtompkins@penskeautomotive.com. I appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Jim Tompkins Sales Manager United BMW

Jun 12, 2018 -

unic66 responded

That was not miscommunication.It is called bait and switch as you guys get a kick back out of charging people higher interest rate.The first part of making amends is to accept responsibility for your salesman"s dishonest actions and not saying that it was miscommunication!After having to deal with a fraud alert on my credit report,they assumed that I am not so well to do and stabbed me with a 5.04% interest rate rather than the 3.49% that excellent credit deserved!

April 21, 2018

Second Purchase I bought my first BMW X6 from Mark Thompson and he was incredibly patient, well researched and knew his cars. He wanted to make sure he found me the r More

by Bmwhpop123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thompson
April 10, 2018

Out of state lease deal I can't say enough great things about Gianni and his manager, Vic! They were able to come through to get me a beautifully loaded 4 series gran coupe w More

by wicked777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gianni Fermin, Victor Sousa
...
72
...