United BMW

I decided to finance a car and stop leasing with BMW and it was the worst experience turning in my lease. My vehicle was kept under the required miles and in great shape. I had no idea how poorly they would it was the worst experience turning in my lease. My vehicle was kept under the required miles and in great shape. I had no idea how poorly they would treat me on the way out. When I turned in my vehicle they told me I owed $600 for two new tires ($600) for whoever the new owner would be. Mind you that they would just put new tires on the vehicle before selling to a new owner. The head of sales came out to discuss my concerns but gave zero consultation but in stead made sure I knew that if I had stayed in business with them they would have been able to help and not charge me. What makes it worse is I had serviced the vehicle with BMW three weeks before and was told I didn’t need to buy new tires given that I was about to turn it back in. I decided to not turn the car back in just yet to find more affordable tires to buy and then return it. While driving home got a call from BMW just to tell me I also will owe an additional $350 fee that I had no idea about for not staying with their business. Given the stresses of this year, it was devastating that they would treat me this poorly after back to back three year leases with them. It seems like they are more interested in punishment for leaving their business than rewarding for loyalty. Just fair warning to anyone thinking about starting business with them, they will hurt you on the way out. Sparky was my salesman and did a good job. These issues were not his fault. More

United BMW is the best! This is the only dealership that I trust to service my vehicle. My service advisor Clark Gandee is amazing! His customer skills are outstanding! I don't mind driving 45 minutes to I trust to service my vehicle. My service advisor Clark Gandee is amazing! His customer skills are outstanding! I don't mind driving 45 minutes to united BMW for service, because, I know it will be done right! More

The customer service was outstanding. My services experience at United was excellent. I had a few concerns going to the dealer with COVID19 but everyone had on mask. Thanks!!! experience at United was excellent. I had a few concerns going to the dealer with COVID19 but everyone had on mask. Thanks!!! More

United BMW representative Carol, the tire specialist and both repair men were very thorough and professional. I’m very happy with the superior service I received. I’m looking forward in continuing doing bus both repair men were very thorough and professional. I’m very happy with the superior service I received. I’m looking forward in continuing doing business with United BMW. More

Nelson was exceptional! He absolutely went above and beyond to take care of us purchasing a pre-owned X3. Our family will use him and recommend him for years to come! beyond to take care of us purchasing a pre-owned X3. Our family will use him and recommend him for years to come! More

Howard Wasserman was very professional and provided outstanding support during the purchase of my two new BMW's. I will contact Howard for the purchase of my next BMW outstanding support during the purchase of my two new BMW's. I will contact Howard for the purchase of my next BMW More

Great experience and our Tech was outstanding! So glad we’re doing business with United BMW. My car drove fantastic when I picked it up! I love doing business with them. we’re doing business with United BMW. My car drove fantastic when I picked it up! I love doing business with them. More

I have been buying and servicing my cars here since 2002. Regarding service, Carol Craig is the best. What makes her the best is that when I need service, she gives me an appointment within 1-2 days and Regarding service, Carol Craig is the best. What makes her the best is that when I need service, she gives me an appointment within 1-2 days and mostly the next day. She always has a rental for me. Moreover, she always has a smile on her face and answers the hundreds of questions I may have with patience. There are never any surprises. If there are any additional costs involved, I know well in advance so I can make the decision regarding whether I want the work done or not. Also, I have a warranty and she always works with me to assure my warranty will cover what it should. Carol is always professional and thorough. I appreciate her and all the help she has provided me over the years. I actually look forward to my service appointments! Thank you, Carol and thank you, United BMW-Roswell, for being an integral part of my life for 2 decades! More

Charles Jean-Charles was a pleasure to work with. He communicated with me throughout the buying process and found the perfect car for me. My first BMW and I love it. communicated with me throughout the buying process and found the perfect car for me. My first BMW and I love it. More