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United BMW

Alpharetta, GA

4.8
872 Reviews

1501 Alpharetta Highway

Alpharetta, GA

30004

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Showing 872 reviews

March 05, 2021

I’m very happy with Rock Kharischarishvili.He is very I’m very happy with Rock Kharischarishvili. He is very pleasurable to work with and has extremely good customer service. He was very understanding an More

by vanha0218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rock Kharischarishvili
Mar 07, 2021 -

United BMW responded

Thank you for visiting United BMW. We will be sure to thank Rock for providing you with a pleasant and attentive experience. Let us know if there is anything else we can help you with. We look forward to working with you again.

March 04, 2021

My passenger side window would not roll up it was on a Saturday I called United bmw they put me in another bmw and they kept me updated very professional. Thanks United BMW More

by Mitchell Cochran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Valencia
Mar 05, 2021 -

United BMW responded

Mitchell, Thank you for taking the time to write a review! We are so pleased to hear that you enjoyed working with our Sales Department. We are glad they were able to assist you and get your vehicle fixed and back on the road! Please come back and see us for any future automotive needs.

March 03, 2021

My experience with customer service was very good. My experience buying a used car from them was not. two used cars and both with major issues which cost me money from pocket to fix. More

by elp_atl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anel
Mar 04, 2021 -

United BMW responded

Hi, I appreciate your feedback regarding your sales experiences. Given the opportunity, I would like to speak with you about your experiences. Please email me at vsousa@penskeautomotive.com. Thank you, Victor Sousa General Manager United BMW

February 28, 2021

This dealership was modern, clean, friendly and convenient. Had quite a lot of stock but I chose to order my bmw as o wanted some special features. More

by Seccjr
Recommend Dealer
Yes
Employees Worked With
Dave Lyall
Mar 01, 2021 -

United BMW responded

Thank you for the positive review and rating! We are happy to know that you enjoy our dealership at United BMW in Georgia and we appreciate your business!

February 26, 2021

Clark Gandee has been handling the service on my BMW's for over 20 years. He is totally dedicated to providing the very best care for all his customers. More

by fsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarke Gandee
Feb 26, 2021 -

United BMW responded

Thank you for visiting United BMW. We will be sure to thank Clark for providing you with excellent service. We look forward to working with you again.

February 23, 2021

Phenomenal service. AB was absolutely amazing and I will come back to see him again. I will also refer friends here as I have in the past. I’m extremely please with the customer service More

by Jmjackson332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson, Allen Bridges
Feb 23, 2021 -

United BMW responded

Thank you for taking the time to share your amazing feedback for our team at United BMW. Congratulations on your vehicle! We appreciate the referrals and look forward to working with you again next time.

February 20, 2021

Easy and pleasant check in. Job done in time as promised and vehicle returned clean. This was a service visit for scheduled maintenance. Battery was replaced. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarke Gandee
Feb 20, 2021 -

United BMW responded

Paul, We are thrilled to know you had such an easy and pleasant experience at United BMW. Thank you for choosing us for your vehicle needs. Have a wonderful day!

February 18, 2021

Excellent service. John Sisson of Service is very professional and knowledgeable. He was able to answer questions and explained the work done to my car. More

by Mikey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sisson
Feb 18, 2021 -

United BMW responded

Hi Mikey, thanks for the five-star review! We're glad to hear your experience with John was excellent. We are happy to have helped you with your vehicle needs. We're here anytime you need help.

February 16, 2021

Rian did a great job and kept me informed throughout the complete process. This was a service appt. now I’m ticked. I have to write 25 words. Seriously. I just spent $1900 to service my vehicle and yo More

by Bill.madison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rian
Feb 16, 2021 -

United BMW responded

Thank you so much for taking the time to share what a great job Rian did with your service appointment. While we do not have control over the required characters on DealerRater's platform, we certainly do appreciate your effort and understanding. Please feel free to contact us at United BMW if we can ever help again with anything else.

February 12, 2021

The service writer Fereba Ali was excellent!!! The mechanic Chris Reid is incredible my car still runs and sounds as if I just drove it off the showroom floor!!! Thank you!!! More

by nshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fereba Ali - service writer, Chris Reid - Mechanic
Feb 13, 2021 -

United BMW responded

Thank you for the wonderful review! We will be sure to let Fereba and Chris know how pleased you are with their impeccable service. IF we can be of future service, United BMW will be here for you.

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