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Unique Auto Mall
South Amboy, NJ
331 Reviews
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Showing 331 reviews
August 17, 2022
I drove three hours to test drive a Toyota Tundra that was advertised for $19,900. I was prepared to purchase the vehicle, so I sat down with the salesman to make a deal. He told me he would be right back was advertised for $19,900. I was prepared to purchase the vehicle, so I sat down with the salesman to make a deal. He told me he would be right back with the numbers. While I was waiting, I read several Yelp reviews of the dealership that complained about additional charges added to the vehicle price (i.e., the bait and switch). When the salesman came back, the cost had ballooned up to $24K with a $900 dealer prep charge, a $3K charge for some product applied to the exterior and interior of the truck and an $800 charge for Lujack. I told the salesman I did not want those products, but he told me that they were already applied to the vehicle. I told him that I was pissed because the advertised price was $19,900 and I drove three hours only to find out that the price was falsely advertised. The salesman went back to his boss to see what they could do and he came back with a price of $23K. I told him I would not pay that much, so he asked what I would offer. Even though I knew I wouldn't pay $21K, I offered that just to see what he would come back with. He returned and told me that they could not accept that deal. I explained to him that I would not pay more than the advertised price plus dealer prep charges (ripoff) along with taxes and fees. I let him know how angry I was for wasting my time and left. A day later they emailed me and told me the vehicle price had been lowered to $16,400 and that they would like to earn my business. I responded that they could have earned my business the day I came to look at the truck and that it was too late. This dealership is not honest and is guilty of false advertising. I would have given them zero stars if I could and would recommend avoiding doing business with them. I will give them this much: the people at the front desk were extremely friendly when I entered the dealership as was the salesman.The girl at the front desk represented the dealership very well. More
by akrowiak
Employees Worked With
Jim the salesman
June 02, 2022
I found a car that I wanted to purchase, but I was told if I used cash or my own financing, I would have to pay more (up to $2,000.00 more) for the vehicle. That i HAVE TO use their financing, xxx. I thoug if I used cash or my own financing, I would have to pay more (up to $2,000.00 more) for the vehicle. That i HAVE TO use their financing, xxx. I thought that there is freedom of purchase as long as I have the money. Where have you ever heard that you pay more if you are paying cash. That turned me off. Then I find out that I HAVE TO pay for Lo Jack whether I want or not. Nah, this is not my kind of dealer, that's just another way for them to dig deeper in your pocket, they are going to dig in mine....But they do have some nice cars. More
by ReecHee
Employees Worked With
Russ Ku
March 28, 2022
Scheduled an appointment with Billie early the day. That guy is rude and unprofessional. I drove two hours there geting a no fuel/no plate car test drive in the parking lot（around 20 seconds). No i That guy is rude and unprofessional. I drove two hours there geting a no fuel/no plate car test drive in the parking lot（around 20 seconds). No introduction, being treated disrespectful the whole time. He even doubt me if I can buy the car, asked me personal questions like what job I have, who is going to pay for the car. Felt insulted the whole time. Then I told him what's my job, I am the guy going to pay for this car and I am very serious with this. Then he just said I can't afford it and doubt me again just because I look young. I told him I am 26 and what's my job again. Then I asked for the quote just because I have another two quotes already. I really like this car even this guy is unprofessional, I still want to compared it with other two quotes. And he started saying if I don't buy the car today won't give me a quote. 🤡🤡🤡 Right after talking with manager. Billie gave me a quote reluctantly and orally. And try to make the hidden fee reasonable. The cars turns to 40000 after the original price 34740. I live in Delaware, tax only cost 1476. Hidden fee is around 10%. Everybody just expected at least a 10% of your car value will be a hidden fee. The manager was nice to us and that sales guy Billie is just unprofessional and rude. Be careful and smart when deal with them. More
by Mark Zheng
Employees Worked With
Billie
March 09, 2022
Upgraded to a 2020 Accord, got the car I wanted for the price I wanted! New management and team went above and beyond to meet my request. Highly recommend. price I wanted! New management and team went above and beyond to meet my request. Highly recommend. More
by Ashleymarie2109
Employees Worked With
Adonis Garcia, Steve Simon, Russ Ku, Andrey Inotayev, Allen Meyer, Taty Deoliveria
March 09, 2022
Thanks to the best, Adonis for making my experience so wonderful and seamless. I will be returning and sharing the great experience with others. wonderful and seamless. I will be returning and sharing the great experience with others. More
by Gigi
Employees Worked With
Adonis Garcia, John Roberts, Taty Deoliveria
March 07, 2022
If I can give 10 star I will. Thats because of Adonis the manager who help us made my dream car come true. I bought 2021 Lexus UX with a very good price and 1hour turn around, Thats because of Adonis the manager who help us made my dream car come true. I bought 2021 Lexus UX with a very good price and 1hour turn around, More
by Kate Barro
Employees Worked With
Adonis Garcia, Johnny Vispisiano, Kiara Velez
March 07, 2022
Adonis was great. He came over and was up front and honest about what I would be paying up front and thereafter. He made sure I understood all the legal jargon in my c He came over and was up front and honest about what I would be paying up front and thereafter. He made sure I understood all the legal jargon in my contract and made the experience really great. I drove away with the Car of my dreams with a rate that i could be hapoy with and it didn't take more than a couple of hours start to finish. He's also really funny and professional. I was hesitant coming in as I usually get the run around from other dealers but this guy is the GOAT. Super happy I decided to go to unique! Bonus points for his awesome socks and customer service! More
by Mefoxx18
Employees Worked With
Adonis Garcia
March 07, 2022
After browsing so many dealerships, I finally left home with my dream car from Unique. Adonis made the buying experience easy, quick & memorable. He was able to work with what I wanted and could afford. I with my dream car from Unique. Adonis made the buying experience easy, quick & memorable. He was able to work with what I wanted and could afford. I was in & out within a short amount of time. I left home in my dream car. More
by jasmine.rodriguez
Employees Worked With
Adonis , Adonis Garcia, Gennaro Palomba, Johnny Vispisiano, Russ Ku, Jaiela Dorismond, Andrey Inotayev, Chabely Hernandez, Kiara Velez, Ali Nadir, Taty Deoliveria
March 07, 2022
Adonis was very knowledgable and friendly when it came to picking the right car for me. If you are looking for exceptional customer service and a dealership with a variety of cars; unique auto mall is defini picking the right car for me. If you are looking for exceptional customer service and a dealership with a variety of cars; unique auto mall is definitely the place! More
by Jespinal724
Employees Worked With
Adonis Garcia, Russ Ku, Andrey Inotayev, Chabely Hernandez, Kiara Velez
