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I was very disappointed that Union Park BMW isn't working with Enterprise Rental anymore. I recently took my car in to be serviced at 8:30 am... and I waited almost an hour for HERTZ rental car to get me a with Enterprise Rental anymore. I recently took my car in to be serviced at 8:30 am... and I waited almost an hour for HERTZ rental car to get me a rental for the day... and I was seated in the waiting room... waited forever... and "NOTHING"... so I had to walk home ! Not exactly the quality of friendly service that I use to get. I have purchased two BMW's from UNION PARK BMW... and I am extremely disappointed... it was 37 degrees outside... and I had to walk home. Not sure if I will purchase from Union Park again unless they can make some changes. Victoria Lavelle More

I am adjusting a review I wrote yesterday....I am the person whose car was at Union Park BMW for 45 days, and they missed the deadline for me to have the car returned. Much as I was disconcerted about a person whose car was at Union Park BMW for 45 days, and they missed the deadline for me to have the car returned. Much as I was disconcerted about another delay and myriad excuses, when they called a day later to say they were sending over a van to get me, I figured one more day past 45 shouldn't make a big difference. The car was finally ready at noon, one day late. It was worth the wait. Butch had the damaged electronic cluster in a box, and the car, newly painted from the rear ending on the Tappan Zee Bridge, had perfect spaces between the truck, bumper, fender and license plate. They had cleaned it so well it looked brand new for a 12 year old convertible. There was not a scratch to be seen on the entire car, and they spot-painted an area my keys had scratched by years of opening the drivers door. The new rear window, which I paid for, (alabeit twice the price quoted by my former mechanic) circumvented a safety hazard of the old clouded plastic window, and the fit was perfect. They also went the extra mile to glue other items on the convertible top, and my car looked fabulous. We can change the "quality of work" rating to a 5 on my former abysmal evaluation. Sign me Dr.I Talley of Wilmington, DE. More

My BMW was rear ended on the Tappen Zee Bridge in August, and Geico had me take it to Union Park after assessing the damage in Newark. I delivered my car to Union Park on Sept 23, and 45 days later, it is s and Geico had me take it to Union Park after assessing the damage in Newark. I delivered my car to Union Park on Sept 23, and 45 days later, it is still not done. This is, despite numerous, NUMEROUS calls to keep them on track and to remind them I needed my car by November 6, period! I was lied to about when the parts arrived, when the parts were installed and other reasons having to do with their non-cooperative attitude toward Geico. One new part which I paid for out of my pocket, not related to the rear-ending, came with a pricetag that was double what my mechanic had quoted a few months earlier. Forty five days to fix a car? They should not be in the repair business. I wanted to compromise on one part, allowing a rebuilt part, and they refused to cooperate. I will never, never, go back to them again. I greatly regret I did not select Ott's BMW for this repair work. Sign me Dr. I Talley in Wilmington, Delaware More

OLD HACK USED CAR DEALER STYLE...DON"T EVEN THINK OF BUYING HERE. These guys toldme they would not return my deposit and gave me a terrible time even though state laws demand depoit returns ofcanceled c BUYING HERE. These guys toldme they would not return my deposit and gave me a terrible time even though state laws demand depoit returns ofcanceled cars. This is lick Frick and frack got a BMW franchise when they came from the lawn mower business.I have no idea how BMW gave these goofballs a high line dealership. Joe Sivik thie sales manage is everthing you were wrned to avaoid when buying a new car.I would recomend Ottos, Devon or mainline BMW if you want a BMW. PASS on this dealership. More

I wish I had read it here before I even visited them. Basically they are the most unprofessional people I have ever delat with. I ordered my car (almost $50000) and when it arrived after 2 months they to Basically they are the most unprofessional people I have ever delat with. I ordered my car (almost $50000) and when it arrived after 2 months they tols me to take the delivery ASAP or they will put the car back on the market for sale. They made the call to me on Aug 30 and and Said I will pick up the car on Sep 1. The exact words were" do you want to the delivery of the car or should we refund you your deposit and put the car back on market" The tone was even more horrible.Thought to my self if they are like this even befor I buy my car what will be their attitude when I have made the purchase. I am so disappointed with BMW brand itself that our company and asociates have decided not to ever own a BMW ever. More

they will not spend the time to finance any left over cars only new ones cars only new ones More

Horrible experience overall w/ transaction and service. Purchased brand new car and had to bring it in 22 times within 3 yrs for issues. They give you a rental of some sort which usually you would have to Purchased brand new car and had to bring it in 22 times within 3 yrs for issues. They give you a rental of some sort which usually you would have to wait anywhere from 20-45 minutes just to get the rental. Previously purchased at Don Rosen and they gave you a BMW loaner. Everytime the car was maintenanced..automatically washed your car. Union Park BMW is literally one of the worst dealers. I would rather drive the extra 30 miles to get my car maintenanced in PA! More

Service here is a joke. Takes 4-5 times to get simple things fixed. Even if you walk in with service bulletins they give you a blank stare and then blow you off. I hate to sell my BMW but what is the p things fixed. Even if you walk in with service bulletins they give you a blank stare and then blow you off. I hate to sell my BMW but what is the point if I have to drive 45 minutes just to get service. They also have never returned my car clean and just pull it around and walk by you like you are invisible. They are a great example of a lazy, union-type dealer with 5 people doing the job of 2. Huge disappointment. I love BMW's but will sell it and buy a Lexus next. More