Union Park Honda BMW Buick GMC Volvo Cars

1/16/2012 I have updated my rating after Mr. James P. 1/16/2012 I have updated my rating after Mr. James P. Ursomarso (Vice President and General Sales Manager) responded to my concerns and fixed my veh 1/16/2012 I have updated my rating after Mr. James P. Ursomarso (Vice President and General Sales Manager) responded to my concerns and fixed my vehicle as promised. I didn't have any issue with my car. Battery was replaced under (warranty) and a part replaced. I am now a satisfied customer! Last review; The car won't start. I called AAA to jump start and took it to dealer a night before appointment to have them start work in the morning. They kept my car for 2 days and keep on providing me with conflicting information. Initially they told me that they need to replace the battery and need to keep the car for an extra day. After making several calls, service manager informed me that the car will be ready in the evening. Then another service person called and told me that they need to keep the car for an extra day but then agreed to put an extra technician to get it ready. When I went to pick up the vehicle, IT WON'T START!!! VERY RUDE service advisor advised to me to have it jump start or leave the vehicle. Problem is still not resolved because now they want some other part to be replaced!!! More

Just bought a 2012 CRV EX from these guys. Their documentation charge was so nominal in comparison to the rest of the dealers around. And they were ready to price match the best deal I found around documentation charge was so nominal in comparison to the rest of the dealers around. And they were ready to price match the best deal I found around the NJ/PA area. I live in PA, about 20 miles north of Wilmington DE, so it was not a bad deal to have. I was slightly dissatisfied with the financing that they got for me, even though I have a pretty good credit score. But that had more to do with the industry-option score that dealers usually pull, instead of the regular one. But as far as the pricing was concerned, I am very glad with the deal I got. And Mike McDaniel is one of the best salesmen in the world. Not pushy, but very helpful in answering any and every question I had. The fact that he seems to be doing this job out of a hobby seems to be the likely reason why he is not as aggressive as car salesmen usually are. Eric was very cordial too with the financing aspect, though I wish he could have explained my loan terms a bit more - stuff like how soon I can refinance my car with a credit union and lower my interest rate rather significantly. Not everyone does that, but with a dealership that was this good overall, I would have expected just that little bit more. Overall, though, highly recommended dealership. Ask for Mike, very genuine salesman. More

Our BMW broke down on our trip from New York to Florida. This dealer was the closest one for repairs. We did not get towed there until 3 PM but they looked at the car immediately, helped us with our lugg This dealer was the closest one for repairs. We did not get towed there until 3 PM but they looked at the car immediately, helped us with our luggage, made arrangements for a rental, recommended a hotel and ordered the parts for overnite delivery. By 10:30 AM the next day, they had replaced the alternator and battery and got us on our way. They helped reload the auto and assisted with directions. We could not ask for better service and professionalism. They were very friendly and helpful. If you had to break down, these people were the ones to help you. More

Absolutely the worst dealer I have ever dealt with. Joe Civik is a bad manager. Better go to Otto's BMW in PA just down the road and get the best service ever. I bought my new BMW at Union Park but I hav Civik is a bad manager. Better go to Otto's BMW in PA just down the road and get the best service ever. I bought my new BMW at Union Park but I have it serviced at Otto's. What does that tell you? Union Park BMW the worst dealership ever!!! More

I have dealt with Bob on several occasions when I needed to obtain parts. He has always been very eager to help, friendly, courteous and always comes through for me on getting what I need. He's very knowle to obtain parts. He has always been very eager to help, friendly, courteous and always comes through for me on getting what I need. He's very knowledgeable on his business and his parts and always professional. He is a great asset to the company and a great employee to have interfacing with the customers. Yasmin Bowman. More

The service department has worked on two of my vehicles during the past year and a half. The service reps were always helpful and informative. They worked to arrive at a solution that solved the repair p during the past year and a half. The service reps were always helpful and informative. They worked to arrive at a solution that solved the repair problem(s). They did not add on any unnecessary repairs items. The quality of work has always been excellent. More

This dealer had the Lowest price, and highest trade-in offer out of 7 dealers. The only dealer not to play the "tsunami in Japan" card for supply. Didnt assume I was an idiot, which was key, because I a offer out of 7 dealers. The only dealer not to play the "tsunami in Japan" card for supply. Didnt assume I was an idiot, which was key, because I actually did a ton of research before my purchase. More

I leased my Honday from Union Park in April 2011. At first I was very pleased the overall experience. I had some very specific requests regarding pricing...there were absolutely no grey areas. We agre first I was very pleased the overall experience. I had some very specific requests regarding pricing...there were absolutely no grey areas. We agreed to a payment and I was told my trade would be paid off without any inequity being rolled into the new lease. I specifically asked about the trade and they told me what I wanted to hear. I felt comfortable and I believed they were being honest and upfront with me. About three weeks after picking up the car I received my first statement and noticed how high the payoff was. I took out my paperwork and looked over the contract and buyers order. Shame on me...I felt so comfortable with them that I didn't thoroughly look over the paperwork. As it turned out they rolled $1512 of inequity from my trade into the new lease. They lied to me. I asked a direct question about the trade at the time of the delivery and they lied. I stated several times that I would not do the deal if I was going to be upside down with my trade. I really believed they were being honest and they got one over on me. When I called about it my salesman Eric barely said a word. He stated that he would have his manager Jeff call me. I stated I wanted to hear from Jeff that day. Jeff never called. The next day the assistant manager Erin called. She told me that since I signed the buyers order there was nothing she could do and that I must have misunderstood. I didn't misunderstand...I just trusted them. Apparently the fact that they lied to me doesn't account for anything. I requested to speak to the owner. She said she would have the owner, Jim Ursomarso call me. Seven hours later I left a message on the Jim's voicemail because he never called. As I sit here typing this he still hasn't called and neither has Jeff the sales manager. I guess I'm not that important. More