Union Park Honda BMW Buick GMC Volvo Cars

I had bought my Honda CRV from Union Park and after 11 years and 120k miles was ready to trade it on a new Honda Pilot and was ready to return to Union Park. They offered me approximately $800 for the tr years and 120k miles was ready to trade it on a new Honda Pilot and was ready to return to Union Park. They offered me approximately $800 for the trade when the KBB trade in value of the CRV was about $2800, even though they had all the service records and I was a returning customer. Needless to say I walked out never to return. I received almost $3k from another Honda dealer (who I hadn't bought the car from or had service the vehicle). The sales manager called me later to tell me the used car manager who had given the trade in value had made a "mistake", and after offering various other prices below the KBB trade in finally offered to match the KBB price. But at that point they had lost my business. More

John O'Connor provided excellent customer service. I explained the problem that I was having with my car - trouble starting it, noises, odometer spinning, and light staying on while driving. I also ask explained the problem that I was having with my car - trouble starting it, noises, odometer spinning, and light staying on while driving. I also asked to have the oil changed. John expained that the oil change was unnecessary since it had been done in the recent past. John called me back quickly with the results of the technician review - battery failed. The new battery was installed and I had my car back in a very timely manner. John provided excellent customer service by listening, informing me of unnecessary service to my car(oil change), and having my car fixed and back to me in a timely manner. Thanks, John! More

Great car buying experience from start to finish at Union Park Honda. The process was very clear, simple, and efficient. Denzel was knowledgeable about Honda products and patiently answered many questions. H Park Honda. The process was very clear, simple, and efficient. Denzel was knowledgeable about Honda products and patiently answered many questions. He took the time to explain car features in detail, and went above and beyond throughout the shopping/ purchasing process. Price was very fair with no hassle. Customer service is great, and all employees were very friendly. More

Kevin Collas was great to work with. Right away he gave me a fair offer on my trade and a fair offer on a new car. I highly recommend Kevin and Union Park Honda. me a fair offer on my trade and a fair offer on a new car. I highly recommend Kevin and Union Park Honda. More

I had an exceptional experience with Union Park Honda while shopping for a new (to me) car. The salesman that assisted me in my purchase, Micah Molin, was very honest, helpful & knowledgeable. He listen while shopping for a new (to me) car. The salesman that assisted me in my purchase, Micah Molin, was very honest, helpful & knowledgeable. He listened to what I was looking for and didn't try to make me fall in love with cars that were completely out of my price range (like many other places had). I was in the market for a used car and after Micah helped me select one that best suited my wants & needs AND was in my price range, it was time to complete the deal. In the finance department, I dealt with Eric Vandyke. My credit is not the greatest but he assured me he would do all that he could to get me into the car I wanted. After I left the dealership that day, Eric was very friendly and professional & went out of his way to call and keep me updated and informed about the entire process. He was more than willing to answer any and all questions that I had. I even ended up in a better car than I had expected. A brand new one! What a great overall experience I had. I would highly recommend Union Park Honda to anyone in the market for a new or used vehicle. More specifically, Micah and Eric. More

I have purchased several Hondas from Union Park Honda and I have always been pleased. Everyone there is very nice and professional. I am always treated with respect there, and they go out of there way to mak I have always been pleased. Everyone there is very nice and professional. I am always treated with respect there, and they go out of there way to make things work for their customers. I will continue to buy cars from Union Park Honda , and I highly recommend them to anyone looking for a new Honda . My salesman is Mike McDaniel and he is very knowledgeable, kind, caring and professional, and I hope to be able to buy more cars from him in the future. thank you, Carole Brodeur More

I liked dealing with Mr. Barbieri; I was with him for a couple hours and he was extremely helpful and courteous. He really was not pushy or obnoxious as I've found most Sales Consultants to be. I would d couple hours and he was extremely helpful and courteous. He really was not pushy or obnoxious as I've found most Sales Consultants to be. I would definatley look for or ask for him again upon my return to this dealer. More

I have many friends who will no longer go to this dealer for service despite there not being another BMW dealer in the area. They have proven to not be trustworthy or reliable. I have had 3 issues with th for service despite there not being another BMW dealer in the area. They have proven to not be trustworthy or reliable. I have had 3 issues with them. The most recent happened yesterday. I had a leak in the tire and brought it in for them to fix. They told me the tire should not be fixed and since the tread was low that tire and the other rear tire needed to be replaced. The cost would be almost $700 for both tires. I took it to two other tire places. Both agreed the tread on both tires were fine and that only a patch should be done at this time. More

Today unfortunately I lost my key to my Honda Accord. I called your Parts Dept. and they informed me of what I had to do to get a new key. When I arrived at your Parts Dept. they cut a unprogrammed key to called your Parts Dept. and they informed me of what I had to do to get a new key. When I arrived at your Parts Dept. they cut a unprogrammed key to my car and Informed me to bring my car back before 6pm and they would program my key. Well I left & returned to your location at 5:45pm & the door to your Part Dept was locked. So I had to use your Service Dept door. There was 2 men standing at the desk one man said to me "we always lock the parts door early". When I got back to the Parts Dept the guy working back there stated that it wasn't his job to program keys to take it back over to Service Dept. I stated to him that Cody told me to bring my key back to the Parts Dept. I then took my key over to your Service Dept were a John O'Conner was rude stating he can't program keys & that your Tech left at 4:30pm. I asked why is the Service & Parts Dept open till 6pm if you can't service my car. John O'Conner stated that it was for customer dropping off cars only. He told me to bring my car back tomorrow & someone can help me then. He showed no empathy when he was that I towed my car in with a tow dolly & a Uhaul truck. I explained to him that I must be to work by 7am. He just keep saying it was nothing he could do. I then ask if my programming fee would be waved because your Tech left early & your Parts Dept told me I would be help just to get here before closing 6pm. John O'Conner refused to give me the Managers name he just keep saying come back in the morning. When I ask him for his name he didn't bother to tell me he just said here's my card. I had to ask him to put me on the Schudle for service in the morning he didn't bother to offer add me as an appointment. Why do you stated on your door and Web site & by phone your Parts & Service Dept is open till 6pm..1 your Parts Dept door is locked & 2 you don't have the proper staff on Site to service your customers..I need answers why the couldnt soneone help me why. I was just thinking of trading in my Pilot for the Crosstour. After this I started looking into GMC & there On Star system looks like they will cut & program my key & bring it to me without all this hassle & just plan BAD customer service. I will make sure to tell my friends & family never to cone to the Wilmington Honda for sale or service especially service cause you will get no help. If any on cares please contact me by email. I really do except to hear anything. I doubt you even look at what your customers say. P.S I still LOVE MY HONDA More