Union Park Honda BMW Buick GMC Volvo Cars

obligation to get service from this dealer 1. never get a loaner ex when 10 days to 2 weeks in advance. 2. always some issue or excuses in last 1.5 yrs after moving from North NJ - basically 1. never get a loaner ex when 10 days to 2 weeks in advance. 2. always some issue or excuses in last 1.5 yrs after moving from North NJ - basically an OBLIGATION to get service here 3. we fired the svc mgr, tech and now revamped with some new guys - Really? 4. we are a small dealership and thus can treat you how we want " act like it is a monopoly" 5. not able to fix basic request> bluetooth not working in 2012 5 series for 2 years! 6. advised to take car to any nationwide dealer - really??? More

Worst ever car service experience Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As ot Purchased a new 5 and 3 in the past from Ottos in PA with great sale and service history. I live in wilmington and have tried to use Union Park. As others have mentioned it is hard to reach them for service appointments and the sales people are not current on offers etc. bought a used x5 and decided to try again Had a problem with cold starts dropped it off and was told they would call in a day. Finally I called after two days leaving messages. Fours days finally spoke to someone since my guy Dave was off. Could not replicate the issue. Would start outside in the cold but would start in the warm shop. Ah Duh! Picked it up after a week since they could not relocate the problem still charge me the $139 diagnostic fee to not find the problem. Came out to find my back seat removed and had to wait for them to put it back in. Told them of my displeasure and here is the part that upset me. George Shear service writer was incredible lay rude to my wife. I highly recommend all to steer clear from this business no energy left for the gory details but if someone in charge wants to know please look me up. Andrew Smith X5 service last month Took it to Ottos. Service writer actually gave me a probable diagnosis on the phone and repaired it that day in 2,5 hours. Crankcase sensor. I didn't buy from either place and there is the difference. Never again Union Park More

Super easy buying experience & extremely satisfied Mike was patient answering all of my questions and letting me look at different models while explaining all of the differences, pros and cons. He was Mike was patient answering all of my questions and letting me look at different models while explaining all of the differences, pros and cons. He was very knowledgeable on the different vehicles and got me the one I really wanted in the color I wanted. I didn't feel pressured to upgrade or buy extra items and felt that he was sincere and honest in his sale. Anthony explained the financial terms very well and also was patient answering all of my questions. More

Perfect! Michael McDaniel and Jeff Bennett are the best- I will continue to get all of my cars from them. This is my fifth car (all Hondas) in a row from them Michael McDaniel and Jeff Bennett are the best- I will continue to get all of my cars from them. This is my fifth car (all Hondas) in a row from them. More

Good Sales approach, Good Service overall Good sales approach, very flexible and open. Appreciate the discussion with Manager on Financial options, listening to my previous experience and offe Good sales approach, very flexible and open. Appreciate the discussion with Manager on Financial options, listening to my previous experience and offering a solution to get me into the right car. More

Great dealer Great service - hassle free. Each employee showed a great concern about us all thru the process. No hassle or pressure - very helpful in all respects. Great service - hassle free. Each employee showed a great concern about us all thru the process. No hassle or pressure - very helpful in all respects. More

Best car buying experience I ever had I was looking for a Honda Pilot or something equivalent. Though the Pilot I wanted was not in stock my salesman worked with me and showed me the GMC A I was looking for a Honda Pilot or something equivalent. Though the Pilot I wanted was not in stock my salesman worked with me and showed me the GMC Acadia, which I loved and ended up purchasing. It serves all my needs. Joe is extremely knowledgable and courteous. He made the process of buying a car quick and easy, a real pleasure. More