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I selected one star only because I couldn't select zero stars. We purchased a 2024 BMW X7 from Union Park BMW. We spoke several times on the telephone with reps from Union Park BMW. We asked whether the stars. We purchased a 2024 BMW X7 from Union Park BMW. We spoke several times on the telephone with reps from Union Park BMW. We asked whether the vehicle has adaptive cruise control. We explained what we meant by this, that the vehicle will automatically slow down when approaching a vehicle traveling slower in the same lane and then would speed up when that vehicle is no longer in front of us. We had been told several times that it includes this feature. It is a very important safety feature. We travelled to Union Park BMW and asked the same question about adaptive cruise control and made sure that we were clear by again describing this feature's functions. We had been told several times while at the dealership that this vehicle included this feature. After we purchased the vehicle, BMW's IT Genius reviewed the vehicle's features with my wife. He then told her that the vehicle doesn't include this feature. We bought this SUV only because it supposedly has this feature, now we have been told that it doesn't. We are shocked that there is such a knowledge gap on BMW's vehicles by the Union Park BMW reps that false information is relayed to the potential customer who relies on it when making a purchasing decision. We asked to return the vehicle and have BMW provide us with a replacement vehicle with this feature and be at least equal in value to the one that we purchased. If that wasn't possible, we asked to return the car and be compensated in full for what we paid. For a long time we had been unable to communicate with Union Park BMW because none of the reps we called or emailed responded. Then several weeks ago, we reached BMW's Sales Manager by telephone. We informed him of the problem that had been caused by his dealership. He stated that his team discussed this internally and decided that the specs that were available online to the customer regarding this vehicle did not include this feature, that we should have been aware that the vehicle didn't have this feature, and that nothing more would be done to help us. They did not communicate this to us until we called him. I commented to the Sales Manager that there are many features listed on the website for most vehicles, that the average customer doesn't know what these features are and what they do, and that customers rely on the sales reps to help them understand. As we talked, the Sales Manager interrupted and said that he was looking at the specs for our vehicle and it did include this feature. He said that he would call us back that day, which he did. He stated that he did not have the authority to make a decision on this, that he would contact the Area Manager and gave us his contact information. He told us that he would get back to us regarding this after he heard from the Area Manager. We have not been able to reach him since. In the meantime, I sent an email to the CEO, regarding this issue. We received a call and an email from his Team Manager stating that she could offer us a 2026 BMW X7 at a cost of $20,000 more. We explained to her that this price was far more than what we had paid for the current vehicle, was out of our price range and was not a satisfactory resolution. She told us that this was the best that she could do and that we should contact the dealership for a resolution. I sent an email to the Area Manager, requesting his assistance. He sent me an email that referred me to BMW's Customer Relations department. I called them and found that this department reports to the Team Manager. The people involved continue to bounce us back and forth to the other party just to be rid of us. Nobody that we encountered within BMW demonstrated any desire to provide good customer service. We relied on the information given to us by BMW's sales team, otherwise we would not have purchased this vehicle. We are very upset that this happened but even more dismayed with BMW's lackluster response. More

They lied to me to get me to come back to their dealership only to try and pull a switcharoo and tried selling me a much lesser version. Very deceptive practices dealership only to try and pull a switcharoo and tried selling me a much lesser version. Very deceptive practices More

Stay away! Treated with nothing but rudeness and contempt when we tried to buy a used car from them. Completely unwilling to answer questions about what options Treated with nothing but rudeness and contempt when we tried to buy a used car from them. Completely unwilling to answer questions about what options were available for purchasing the used car with a missing key fob. The vehicle we tried to purchased was detailed after we decided to move forward with purchase but Stevie Wonder could see the car was dirty upon inspection before delivery. The sales manager used the excuse we are "Busy" at the end of the evening. This was the excuse for the entire bad experience. We left without any vehicle and feeling like they would rather not do business with us. I highly recommend one of the other much more competent dealers in the local area. More

Highly disappointed and do not recommend Union Park BMW. I recently purchased a 2022 X3 M (previously owned by the sales manager) and had multiple issues since the day I brought it home. Let me start off by I recently purchased a 2022 X3 M (previously owned by the sales manager) and had multiple issues since the day I brought it home. Let me start off by saying the day we purchased the vehicle, it was down pouring raining outside. We did not even get the chance to see the vehicle inside to do a walk around first, the salesman just brought the vehicle up to the front of the showroom doors and just asked us to drive it. The vehicle was BEYOND filthy when I got it as seen in the photos. The vehicle was not detailed professionally AT ALL. I had to actually detail the whole car myself afterwards. Detailing department should all be let go. It also had a camera issue with the windshield that was not fixed prior to delivery, so now I have to take time off to make another trip down to get that fixed. Great! We noticed also that the driver’s door window and windshield were BOTH scratched! Attached photos as well. Spoke to the GM and he stated that there was nothing they can do since it’s a “Used” vehicle. You don’t sell someone a used $60,000 BMW with a scratched door window and windshield! How would the sales manager not know this while he owned the vehicle too? It’s HIGHLY noticeable. Highly disappointed in the management at Union Park and don’t recommend them for purchasing any vehicles new or used. More

Bait and switch with finance rate. No consideration/phone call or any mention of change and we came from over 1.5hrs away. The scored our credit below what it actually was to hike the No consideration/phone call or any mention of change and we came from over 1.5hrs away. The scored our credit below what it actually was to hike the interest rate. Other fluff charges on the contract and had multiple other contracts with each one removed. Key fobs are supposed to be presented in a box with key chains and the box was presented as a personal gift no explanation of the missing spaces (this was our 3rd vehicle of the same brand….we know how the presentation goes) Sales manager never left his office or even spoke to us. The whole experience was less than enjoyable and the sales representative tried to push BMW more than Jaguar we later found out because the commissions were higher. More

Union Park Buick GMC Review I rarely write reviews but feel compelled to share my negative experience with Union Park Buick GMC. My dealings with this dealership were profoundly disappointing and frustrat feel compelled to share my negative experience with Union Park Buick GMC. My dealings with this dealership were profoundly disappointing and frustrating. After purchasing a vehicle, the title was sent to the wrong address due to an error between the salesman and me. The sheer frustration of this situation was exacerbated by their inability to provide a tracking number to confirm delivery, despite my multiple inquiries and the title supposedly being sent via FedEx weeks earlier. The lack of assistance and accountability was consistent between the salesperson, the sales manager, and even the staff answering the main phone number. My efforts to resolve the issue were met with indifference and unhelpful responses, causing this ordeal to drag on for several months. This lack of accountability is a clear sign of their poor service and should serve as a warning to potential customers. Although the dealership repeatedly claimed that either the state delayed the title or that it had been sent, they only provided the tracking information months after my persistent follow-ups. When I requested a reissued title, there was no meaningful follow-up or attempt to assist me. I continued to receive vague responses like, “We sent it” or “A new title will take 5–7 business days,” but no action was ever taken. When I finally spoke to my salesperson directly, he admitted they hadn’t done anything after weeks of me asking for assistance to remedy the situation. I even called the used car manager, who never returned my call. This experience caused me considerable stress and frustration, as I couldn’t register my vehicle in my state before the temporary registration expired. Had Union Park Buick GMC communicated properly and followed up when the title was mailed, the situation could have been resolved much sooner. Unfortunately, their lack of attention and care after the sale made it clear that customer satisfaction was not a priority. I had to personally track down the title myself by contacting the location where it had been mistakenly sent. The dealership didn’t even open a case with the shipper to find out where the title ended up—I had to handle that on my own, bearing the burden of their mistake. This unnecessary stress and frustration could have been avoided if they had been more proactive and responsible. Thankfully, I was able to retrieve the title and avoid further complications with getting my car registered. Due to this experience, I will not do business with Union Park Buick GMC again and intend to report this issue to the Better Business Bureau. This level of service exemplifies why consumers are often wary of car dealerships. I strongly advise others to be cautious when dealing with this dealership and to carefully consider their options before making any decisions. More

My initial account with the service rep Shaun Bradford was great. At this point I’m hoping for the best in communication, completion and price. was great. At this point I’m hoping for the best in communication, completion and price. More

BMW X1 purchased in 2019 at Union Park Delaware- Pretty sure I got a lemon! The Left side mirror keeps dropping, they say it should not do that, I said I know. STILL DOES NOT WORK, they do not know how to sure I got a lemon! The Left side mirror keeps dropping, they say it should not do that, I said I know. STILL DOES NOT WORK, they do not know how to repair it. The car looses memory all the time, and now after 26K miles it needs new rotors, brakes and 2 new tires. They supplied maintenance for 4 years (Yes, I paid for the extra years service), looking at all my reports they never did a tire rotation!!! I never even new to ask.....but why should I!!! More

Really great new BMW purchase experience with Union Park BMW. Got a great price and Mark and David went above and beyond in taking care of me. No surprises whatsoever. BMW. Got a great price and Mark and David went above and beyond in taking care of me. No surprises whatsoever. More