Union Park Honda BMW Buick GMC Volvo Cars Jaguar - Service Center

Bad Customer Service and Not Nice Takata Recall (15V-370), After bringing my vehicle into Honda for the Takata Recall the SRS light came on. Since it was not part of the recall I did n Takata Recall (15V-370), After bringing my vehicle into Honda for the Takata Recall the SRS light came on. Since it was not part of the recall I did not contact them figuring that it would not be covered. However, I have seen numerous complaints about the same thing happening to others online. It also happened to a friend of mine and Honda covered it so I called and was told it would not be covered it must be a coincidence and certainly not from a defect or improper work. I find it very odd that the light came on right after the work on the recall. I had doubts about brining it in and should not have done it. They say it is probably related to a sensor, which I have gathered could have been from improper work. My next car will be a Toyota after being loyal to Honda for decades. More

George Shaer and Pete and in service are very unprofessional Dont buy your car or service your car here George Shaer is very unprofessional and rude...Pete another service person does not honor his word and very Dont buy your car or service your car here George Shaer is very unprofessional and rude...Pete another service person does not honor his word and very rude and unprofessional and a liar He told me l am entitled to get a loaner car while my car is workef on. I drove all the way from NJ to be greeted with such disrespectful treatment and told that l will not get a loaner car. I was told that this was coveted in my Warranty and was confirmed by Pete in service.. I was so hurt and disappointed..l bought this used car 6 months ago and already l am having problems with brakes..routers..caliber...service signals you name it. I have never experienced such unprofessionalism and disrespectful behavior from an organization..George Shaer obviously need some customer service skills he neefs to be monitored and place on corrective action!!! I was told by the parts guy that it is ok to wait more than 15 minutes to be served..He didn't even apologize for the wait and told me he appreciate my patience instead he argued that he doesn't have a problem with me waiting. Smfff such bad taste in my mouth. More

A+ BMW service from Union Park BMW Our X5 was overheating while traveling from MD to NY on I-95. A google search for nearby BMW service centers led us to Union Park in Wilmington, DE. W Our X5 was overheating while traveling from MD to NY on I-95. A google search for nearby BMW service centers led us to Union Park in Wilmington, DE. We've never been in the area and knew nothing of the business. We left the car in a mostly deserted parking lot on a Sunday afternoon hoping it would be found safely the next day. Monday morning, George Shaer called and made all our fears go away. He was excellent. George and I spoke a number of times throughout the next couple of days. He was prompt, thorough, researched my car's history, performed other routine maintenance it was scheduled to receive and was so professional. I can't say enough about the excellent assistance provided by George. I told him, since we aren't from the area, we would most likely not be repeat customers, his response was that he tries to take great care of all his customers. That he did! More

Excellent customer service I had a problem with my transmission on a vehicle that has an extended warranty. This dealer got my in on the same day, and made the warranty claim pr I had a problem with my transmission on a vehicle that has an extended warranty. This dealer got my in on the same day, and made the warranty claim process a smooth one. They kept me updated on a timely basis, and Rob, the person I dealt with in service was very friendly. More

Diagnosis and service I dealt with George Shaer and had a wonderful experience! Brought my low mileage 2006 convertible with a check engine light on and a front end issue. I dealt with George Shaer and had a wonderful experience! Brought my low mileage 2006 convertible with a check engine light on and a front end issue. He correctly diagnosed the issue as a faulty thermostat and a need for two front end bushings. My car has not driven this well in two years! It has a new lease on life and is sporty to drive. It was George who diaginosed the issues and I am so glad it was he who took charge of my drop off. BMW had all the parts I needed . In at 7AM out at 3:30 with a much appreciated car wash! Couldn't be happier! More

Horrible Service Person He was rude, short and preoccupied with other things. Really? How does he keep his job when obviously he does not like people or job? He was rude, short and preoccupied with other things. Really? How does he keep his job when obviously he does not like people or job? More