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This rating includes all service center reviews, with more weight given to recent reviews.
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552 Reviews of Union County Kia - Service Center
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July 22, 2016
Sales/service Sales and service are top notch. EJ is a pleasure to work with. No high pressure or, over the top promises. Straight shooters. Service dept. are proif Sales and service are top notch. EJ is a pleasure to work with. No high pressure or, over the top promises. Straight shooters. Service dept. are proifessionals and treat you with respect. More
by cdusmjrn
Employees Worked With
EJ Franklin, EJ Isaman
July 11, 2016
sucks Would not repair under warranty with 3500 miles on it. Said it was up to me. Claim that I damaged the fuse block. This claim sucks and does not say mu Would not repair under warranty with 3500 miles on it. Said it was up to me. Claim that I damaged the fuse block. This claim sucks and does not say much for kia More
by carl1957
Employees Worked With
EJ Isaman
July 09, 2016
Great experience with Service Advisor Ed Hall. He went above and beyond to take care of a problem for me that happened after being dinged at the grocery store. Made a minor repair at no charge. He went above and beyond to take care of a problem for me that happened after being dinged at the grocery store. Made a minor repair at no charge. More
by DRSmith
Employees Worked With
Roy Hall
June 21, 2016
Stellar service experience. Amazing experience! Professional, detailed, and effective. From start to finish, you feel taken care of, comfortable and the experience has me coming Amazing experience! Professional, detailed, and effective. From start to finish, you feel taken care of, comfortable and the experience has me coming back when I visit my family in Matthews, NC. More
by crenaud
Employees Worked With
Roy Hall
May 27, 2016
Great Customer Service Called EJ in Service on Friday, 5-20 with regard to a 4 - wheel alignment on my 2009 Kia Borrego for Saturday morning and when I showed up at 7:50 AM Called EJ in Service on Friday, 5-20 with regard to a 4 - wheel alignment on my 2009 Kia Borrego for Saturday morning and when I showed up at 7:50 AM Saturday he already had my service ticket ready and just asked for the keys. I walked up to DJ's Diner at Crossroads Ford for breakfast and when I walked back at 9:10 he had me ready to go. 4 - wheel alignment, oil change and multi-point inspection and out-the-door in just over an hour. Since I bought the car in 2011 I have had it serviced here with great results and always positive experiences. KUDOS to the Union County Kia Service Team for outstanding customer service in a timely manner. Thank you! More
by gcsmith
Employees Worked With
EJ Isaman
May 24, 2016
Great experience Recently took my car in for a check engine light. The service was quick, professional and met / exceeded my expectations. Thanks! Mike H Indian Trail, Recently took my car in for a check engine light. The service was quick, professional and met / exceeded my expectations. Thanks! Mike H Indian Trail, NC More
by MHolthe1
Employees Worked With
Roy Hall
April 11, 2016
service review I HAD AN APPOINTMENT FOR A OIL CHANGE AND STATE INSPECTION .THE SERVICE CENTER GUYS WERE GREAT AND ALSO FIXED MY DOOR HANDLE AT NO COST I HAD AN APPOINTMENT FOR A OIL CHANGE AND STATE INSPECTION .THE SERVICE CENTER GUYS WERE GREAT AND ALSO FIXED MY DOOR HANDLE AT NO COST More
by kia2011kay
Employees Worked With
EJ Franklin
April 02, 2016
Oil change visit This particular visit was a last minute decision to get an oil change the evening before heading out of state. I called them at 4:20 to see if they c This particular visit was a last minute decision to get an oil change the evening before heading out of state. I called them at 4:20 to see if they could squeeze me in for an oil change that same evening. They accommodated me! Not only did they get me in hat evening, but this has been the only place in the area that I have found that always has the oil filters in stock to get my oil changed in a timely manner without me having to wait for them to locate one and have it delivered. I have always gotten great service from Union Kia. 2 thumbs up for EJ for his outgoing and friendly customer service. It was also during this visit that I met EJ Franklin and made an appointment to come in the following week to test drive a new car. More
by JoyceG
Employees Worked With
EJ Isaman
March 30, 2016
oil change/tire rotation I enjoyed how much quality they put behind doing the Oil Change and Tire Rotation. The only downside would be timing. Almost an hour of waiting, howev I enjoyed how much quality they put behind doing the Oil Change and Tire Rotation. The only downside would be timing. Almost an hour of waiting, however, I was happy with my visit. More
by WyattRhyleeJJ
Employees Worked With
Someone in service area
March 28, 2016
Excellent during My Manufacturing Recall I Rate my Mfg. Recall Visit Totally Excellent from Check In to Check Out. I was Greeted immediately with Smiles & Courtesy. Waiting Area was Cle I Rate my Mfg. Recall Visit Totally Excellent from Check In to Check Out. I was Greeted immediately with Smiles & Courtesy. Waiting Area was Clean, Neat and Good Coffee. I was asked was there anything else I needed while there. Check Out Process was Organized. I will continue to return to Union County Kia for Service and Trade In Time. Gail More
by Gail
Employees Worked With
i apologize, i do not know names, but Service & Management Employees i dealt with were Excellent., Wesley Blackburn
