Union County Kia - Service Center

My visit was pleasant. I was told from the beginning they they were running a little behind and was giving a number to text if I had questions while waiting. I was satisfie I was told from the beginning they they were running a little behind and was giving a number to text if I had questions while waiting. I was satisfied with my service visit as always. More

Very professional. Ats was nice and clean s and quiet. Staff took my car in and immediately began to service it. The wait wasn't as long as I thought it would be. Ats was nice and clean s and quiet. Staff took my car in and immediately began to service it. The wait wasn't as long as I thought it would be. More

Tyler did not fill the oil when I took it for an oil change on Monday. I checked it before I left the dealership and showed him the dip stick along with Josh, the cashier. Tyler still chose not to add m change on Monday. I checked it before I left the dealership and showed him the dip stick along with Josh, the cashier. Tyler still chose not to add more oil to it. On Friday the oil light was on. On Saturday the engine light was on on my way to take it back so they could look at it. I went back on Tuesday when the service supervisor was there. Brandon Blackwelder, service supervisor, said they didn't put in the computer at all any notes, a service ticket or anything that I was there with my car and that they did a diagnosis on it. He called Josh in to ask,after I asked why it wasn't inputted, Josh said he just didn't put it in the computer. Brandon, the service supervisor was extremely unprofessional, rude and agreed that they shouldn't have filled the oil back in my car when I took it Saturday even though the engine light and oil light had came on. I asked the supervisor, Brandon, if he could document the reason so I could have a copy for my records since the other guys didn't after all he was the supervisor. He said NO he couldn't do that because they didnt put it in the computer. I then asked for a handwritten copy or something. He still refused. He said the conversation was over. He stood up. He got in my face. He placed his hand on my forearm and nudged it, and yelled for me to get out of the way with a very red face. It was extremely embarrassing and unprofessional. There were customers at the counter and other employees just standing around looking. He had no right to put his hands on me, a woman. This is the worst dealership. Kia itself has demoted its good customer service especially with all of the recalls. I will never buy another Kia and certainly do not recommend anyone else to buy a Kia. It's a cheap car and they offer cheap customer service. Anywhere else but Kia!! More

My son brought his 2011 Sorento to the dealership for a knock sensor recall and door latch warranty fix as both of his front doors are broken. They did the knock sensor fix with no problem but tried to cha knock sensor recall and door latch warranty fix as both of his front doors are broken. They did the knock sensor fix with no problem but tried to charge my son $120 for the doors even though I confirmed with Kia customer service that this warranty fix is at "no expense to the customer". They were trying to take advantage of a young man who they assumed would not know any better. Not a recommended dealership. More

Be warned: you don't want to service your vehicle here. Horrible experience with the service department. I had an appointment for a simple oil change and my wait was 2.5 hours. And, after all that wait time Horrible experience with the service department. I had an appointment for a simple oil change and my wait was 2.5 hours. And, after all that wait time, they didn't put the car back together! Two bolts missing! If you aren't capable of a simple oil change, you have no business doing more costly repairs. The service manager didn't return my call. Poor customer service all the way around. So disappointed. More

terrible customer service last month from the service advisor, didnt get a synthetic oil change i bought the package for in advance, had to buy a new battery out of pocket on a 2 year old vehicle purcha advisor, didnt get a synthetic oil change i bought the package for in advance, had to buy a new battery out of pocket on a 2 year old vehicle purchased from them, got the upsell for my next maintenance package that's not even close to being due. old school terrible service experience. More

Went in for an oil change Thank you Scott for your awesome service. It was a delight talking with you. My husband and I are very happy with Union County Kia and love our late Thank you Scott for your awesome service. It was a delight talking with you. My husband and I are very happy with Union County Kia and love our latest purchase, third Kia for us. First at your dealership and we are grateful for the wonderful professional service we always receive there. We were in and out in less than an hour with was quite surprised by that considering we didn't even have an appointment. You guys really make your customers feel special. We appreciate that. More

Excellent Service Mr. White is very nice and is very professional to all his service customers. I would highly recommend Union County Kia for all your service needs. Mr. White is very nice and is very professional to all his service customers. I would highly recommend Union County Kia for all your service needs. More

An awesome car buying experience. 😀 My car buying experience was GREAT the staff was very polite and professional, upon my arrival I had every intention of leaving with a car. My past ca My car buying experience was GREAT the staff was very polite and professional, upon my arrival I had every intention of leaving with a car. My past car buying experience was terrible I had no desire to spend my entire day with a game playing salesman. The staff members Chris Williams, Mike Reed, and Brandon Patterson has changed my view of car buying, I will refer this Dealership to my friends, family and coworker . C.Crockett More

Recall Dave was so helpful and knowledgeable . He did an amazing job. Best service department. Quick work, wait time was not long at all. Highly recommend Dave was so helpful and knowledgeable . He did an amazing job. Best service department. Quick work, wait time was not long at all. Highly recommend More