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Union County Kia - Service Center

Indian Trail, NC

4.6
554 Reviews

554 Reviews of Union County Kia - Service Center

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February 14, 2024

The sales person was great. Didn't feel any pressure from them at all. I appreciate that alot. More

by Tinykat
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Union County Kia responded

Thanks Tinykat. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

February 14, 2024

They are ok. The only thing that annoys me is when I schedule service I get calls trying to get me to trade up to a new car. That's my decision and I doubt I woul More

by HHILL21
Recommend Dealer
Yes
Employees Worked With
Salena Dalerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salena Dalerio
Aug 25, 2024 -

Union County Kia responded

HHILL21, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

February 14, 2024

Prompt, informative and kept me updated while my car was being serviced. Made me feel I mattered and what I wanted or needed was just as important to her. More

by cynthiamonk49
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Raquel Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raquel Maynard
Aug 25, 2024 -

Union County Kia responded

Dear Cynthia, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

February 13, 2024

Salena was really helpful, and I thought the personnel went above and above to deliver excellent service. The fact that my recall was resolved without my having to make a request and that I didn't have to More

by KstnTyler
Recommend Dealer
Yes
Employees Worked With
Salena Dalerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salena Dalerio
Feb 26, 2024 -

Union County Kia responded

Thank you for the great review

February 13, 2024

Felt like a priority and secure I had a staff working for me who was knowledgeable and cared More

by TOMARALEVERINGTON
Recommend Dealer
Yes
Employees Worked With
Scott he rocks!!!
Feb 26, 2024 -

Union County Kia responded

Thank you for the great review

February 11, 2024

The workers were very friendly and professional. They took care of me in a very timely manner. More

by rhonda.lee
Recommend Dealer
Yes
Employees Worked With
Salena Dalerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salena Dalerio
Feb 26, 2024 -

Union County Kia responded

Thank you for the great review

February 10, 2024

Very friendly and courteous. Made me feel welcome and went over my service and needed service very thorough More

by clarieritt
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 10, 2024 -

clarieritt responded

I made the perfect decision purchasing my Kia K5 from Union County Kia. The staff is so amazing! From help with deciding what car fits your financial budget, to service of an already purchased car, they are very detailed to make sure you are informed with understanding throughout the whole process

Aug 24, 2024 -

Union County Kia responded

Dear clarieritt, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

February 03, 2024

I had a bad experience while waiting on my recalled. I wanted my brakes done More

by JAMESBARRINO1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raquel Maynard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Crawford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salena Dalerio
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2024

It’s a great dealership but we need improvement. Improvement is always good especially when you selling a used car and you asked him for the price of the Kelley blue book and there’s things wrong wi More

by wydlecooper421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Goode
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Patterson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De Los Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Crawford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Union County Kia responded

Dear wydlecooper421, we greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!

January 27, 2024

Dealership has continually declined in the last few years, very aggressive high interest lending, very low customer satisfaction More

by 16elements
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Patterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salena Dalerio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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