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555 Reviews of Union County Kia - Service Center
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July 03, 2024
She is always courteous genuinely kind and a pleasure to see. She makes sure we are comfortable and makes sure we know what is going on with our vehicle see. She makes sure we are comfortable and makes sure we know what is going on with our vehicle More
by veggiepatchfarm
Verified CustomerEmployees Worked With
July 03, 2024
Great team, perfect communication, and excellent service. I love the fast and independent approach to all customers I love the fast and independent approach to all customers More
by Abdul
Employees Worked With
June 30, 2024
I have been going to Union County Kia for several years now. They have a great and reliable service department -- always fast and friendly! now. They have a great and reliable service department -- always fast and friendly! More
by brantsegura
Employees Worked With
June 26, 2024
Great job. Seemed busy but got us in and out on time. Make an appointment and they will honor your time Seemed busy but got us in and out on time. Make an appointment and they will honor your time More
by saw.via0f
June 26, 2024
I feel seen and heard, when I visit Monroe KIA. I am thankful for their services. I am thankful for their services. More
by Krystal Diaz
Employees Worked With
June 24, 2024
Summary: over-priced service, including garbage fees tacked on. Do yourself a favor and sort the reviews by “lowest first”. Then look for a more reputable service provider. Took my ‘22 Stinger in tacked on. Do yourself a favor and sort the reviews by “lowest first”. Then look for a more reputable service provider. Took my ‘22 Stinger in for a manufacturer recall repair. This is very profitable work for auto dealerships. You’re welcome, Union County Kia. I requested an oil change while there. Service advisor calls to inform that the oil drain plug is stripped with an estimated $200 to repair. My bad here, of course, as I told them to fix it. I mis-understood, as I thought it was a cross-thread stripped bolt. That would make sense for a $200 cost. No, the bolt head was stripped (presumably by the last person who did an oil change on the car). I’m confident a spray of WD-40 and a vice grips would’ve removed the bolt in 5 minutes. Union County Kia charges $195/hour for service work. They added a $34 tire rotation; that I did not request. Then they added a $49.44 “shop supplies” fee - above and beyond the costs for the oil change materials and the $5.47 drain bolt. When challenged, the service advisor told me this fee is automatically added for ‘general supplies’ and that is nothing she can do ! Pure Garbage Fee. This is on top of the profitable recall repair that they billed to Kia and the ridiculous hourly rate and the unrequested rotation. Now, to add insult to injury, the service order stated, in all caps, “this vehicle has never been in this shop for service …” Talk about covering your xxx… my car HAS been in that shop for other warranty service + oil change. Why do you suppose they felt the need to add this inaccurate comment ? My experience is precisely why so many car dealerships have such a bad reputation for service work. I will never go back and I hope this review causes just one person to NOT go to UCK for paid service work More
by JSAVO
Employees Worked With
June 24, 2024
Very pleasant atmosphere the people treat you not like a business but as if you're family. business but as if you're family. More
by williampatterson016
June 24, 2024
Closer kia dealer near me Don't have to go to Charlotte for service. Great people to deal with for service. Great people to deal with More
by rharrison43
Employees Worked With
June 23, 2024
Always outstanding service! ! Very personable, professional and kind!!! Won't go anywhere else!! Thank you ❤️ ! Very personable, professional and kind!!! Won't go anywhere else!! Thank you ❤️ More
by Clgoode6670
Employees Worked With
June 18, 2024
Raquel is so helpful! Union Kia always does a great job on my car; it’s running a lot better and the long drive trip was a success! Union Kia always does a great job on my car; it’s running a lot better and the long drive trip was a success! More
by WRGLO5
