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Union County Kia
Monroe, NC
1,225 Reviews
We are Union County's only Kia dealership, specializing in a hassle free buying experience. We will not miss business over price, payment or trade! closed first 2 Sundays of the month
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,225 reviews
April 02, 2016
Oil change visit This particular visit was a last minute decision to get an oil change the evening before heading out of state. I called them at 4:20 to see if they c This particular visit was a last minute decision to get an oil change the evening before heading out of state. I called them at 4:20 to see if they could squeeze me in for an oil change that same evening. They accommodated me! Not only did they get me in hat evening, but this has been the only place in the area that I have found that always has the oil filters in stock to get my oil changed in a timely manner without me having to wait for them to locate one and have it delivered. I have always gotten great service from Union Kia. 2 thumbs up for EJ for his outgoing and friendly customer service. It was also during this visit that I met EJ Franklin and made an appointment to come in the following week to test drive a new car. More
by JoyceG
Employees Worked With
EJ Isaman
April 02, 2016
Buying my new car experience I set up an appointment with EJ Franklin to test drive some new vehicles. I thought I knew what I wanted but I wasn't finding it. EJ was patient wi I set up an appointment with EJ Franklin to test drive some new vehicles. I thought I knew what I wanted but I wasn't finding it. EJ was patient with me and stuck by me for over 5 hours on Wednesday evening as we test drove vehicle after vehicle. He was great at helping me figure out what I needed along with what I wanted. I was about ready to give up in finding the right vehicle for me when on a whim, I wanted to test drive one of their Soul mini SUV's. I really didn't expect to like it and I was surprisingly shocked at how well it handled and just how comfortable it was to sit in. I was excited about this vehicle but I wasn't excited about the bright yellow or Lime green colors that I saw. Communication is very important and I told EJ I didn't like the color. He proceeded to show me the other colors that they had on their lot. I finally found the one that had everything I needed and wanted. A beautiful white Soul. I never once felt rushed or hurried during the 5+ hours I was at the dealership. EJ and the team at Union County Kia did everything they could to get the best deal for me and even gave me more than I was expecting to get for the vehicle I was trading in. It is exciting to buy your very first brand new vehicle but it is also makes ya nervous. Having the right salesman at your side to help you decide what fits your needs, makes picking out your new vehicle so much easier. You will not go wrong walking into Union County Kia and asking for EJ Franklin to help you search for your next vehicle. Thanks to EJ and the amazing sales team...I am now driving my brand new Kia Soul. More
by JoyceG
Employees Worked With
EJ Franklin
March 31, 2016
Union County Kia is a GREAT place to buy a car. I was without a car for over a year, but was patiently waiting for the right time to purchase one. Bernard G. at Union County Kia gave me the opportun I was without a car for over a year, but was patiently waiting for the right time to purchase one. Bernard G. at Union County Kia gave me the opportunity to get the car I liked and wanted. He worked with me for about 3 weeks via phone and through a lot of discussions I now have my NEW KIA. Everyone was nice and made sure things worked out for me. Bernard never gave up and it brought good results. Thanks be to God and to Bernard G. and Union County Kia. Yall are GREAT!!!!! More
by MGM
March 30, 2016
oil change/tire rotation I enjoyed how much quality they put behind doing the Oil Change and Tire Rotation. The only downside would be timing. Almost an hour of waiting, howev I enjoyed how much quality they put behind doing the Oil Change and Tire Rotation. The only downside would be timing. Almost an hour of waiting, however, I was happy with my visit. More
by WyattRhyleeJJ
Employees Worked With
Someone in service area
March 28, 2016
Excellent during My Manufacturing Recall I Rate my Mfg. Recall Visit Totally Excellent from Check In to Check Out. I was Greeted immediately with Smiles & Courtesy. Waiting Area was Cle I Rate my Mfg. Recall Visit Totally Excellent from Check In to Check Out. I was Greeted immediately with Smiles & Courtesy. Waiting Area was Clean, Neat and Good Coffee. I was asked was there anything else I needed while there. Check Out Process was Organized. I will continue to return to Union County Kia for Service and Trade In Time. Gail More
by Gail
Employees Worked With
i apologize, i do not know names, but Service & Management Employees i dealt with were Excellent., Wesley Blackburn
March 28, 2016
god sent me to the rigth place God had sent me to Ms Cassie Branch at union county kia after going to so many dealers who was not trying to help me find the right car for me. well s God had sent me to Ms Cassie Branch at union county kia after going to so many dealers who was not trying to help me find the right car for me. well she did she made me feel comfortable and stress free im so happy i went to union county kia god has really sent me an angel. thank you cassie branch at union county kia i love you from Helena E More
by Helena y elder7
Employees Worked With
Cassie Branch
March 27, 2016
Excellent care! I had my kia sedona oil change and i was very satisfied with their service, i would recommend this place for anyone who wants quality service. I had my kia sedona oil change and i was very satisfied with their service, i would recommend this place for anyone who wants quality service. More
by ronald
Employees Worked With
EJ Isaman
March 26, 2016
Exceeded my expectations and Loving my new Sportage! I was at the dealership last week and it was first time to a KIA dealership. To say I'm picky about my vehicle and it's options is very true. I'm a st I was at the dealership last week and it was first time to a KIA dealership. To say I'm picky about my vehicle and it's options is very true. I'm a stickler for two features my vehicle must have and Union County KIA and Cassie Branch came to my rescue! I've been wanting a new purchase or lease for a while, but two other auto makers didn't have my options, and neither did KIA until the 2017 model. I'm so glad I stopped in. Cassie was extremely helpful and going the extra mile to ensure she researched the right fit for me. Luckily, the perfect vehicle was on the lot! I wanted the car that night, but we had arrived to the dealership so late in the day and we have a furkid at home with diabetes, and needed to get home. The whole team was accommodating and held the vehicle for me. Cassie made sure I felt confident with all the options it came with and I was grateful. My last vehicle, which was a different auto maker, didn't have many of the features I do now. I'm super impressed with all the bells and whistles I had at my fingertips. I highly recommend stopping into Union County KIA and take a look and ask for Cassie. **Love my '17 Sportage LX!** More
by JackRgrt
Employees Worked With
Maryland Chavis, Cassie Branch
March 22, 2016
Oil Change Kia Soul At the time of check in they handled my questions and let me know about the approximate time the car would be completed. They made recommendations on At the time of check in they handled my questions and let me know about the approximate time the car would be completed. They made recommendations on other services that would be needed in the next few months. And generally were helpful in all aspects of maintaining the service on my car. More
by charles67
Employees Worked With
EJ Isaman
March 22, 2016
Excellent Care The customer service was there and very personable. The dears hip was clean,neat and orderly. Great buying experience! ! My family has bought fro The customer service was there and very personable. The dears hip was clean,neat and orderly. Great buying experience! ! My family has bought from them as well with a great experience. More
by Turtle girl
