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Union County Kia
Monroe, NC
1,226 Reviews
We are Union County's only Kia dealership, specializing in a hassle free buying experience. We will not miss business over price, payment or trade! closed first 2 Sundays of the month
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,226 reviews
June 27, 2016
Outstanding I would like to comment on the outstanding customer service I received at Keefer’s Union County Kia.This was my first experience with a Kia dealership I would like to comment on the outstanding customer service I received at Keefer’s Union County Kia.This was my first experience with a Kia dealership as I have always been a Chevrolet type of guy. Every bit of research and stress leading up to my decision was instantly rewarded when I began my buying process with Frank Alvey. I learned of them through searching the net for a particular vehicle I was looking for and they happened to have the perfect used car in their possession. I live about 45 minutes away so I phoned the dealership to confirm that the vehicle I was interested in was still there. I spoke with Frank who informed me that it in fact the vehicle was available. I can't say enough great things about Frank as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys, just great accommodating service. It sounds like a cliché, but we hit it off like we have been friends for years. Frank went above and beyond when I had questions about the price and carfax information. Frank informed me from the beginning of Kia’s reputation of giving back to the community. Although I am not a resident of their immediate community, I felt the kindness that was displayed throughout the process of purchase. Frank, from our first encounter over the phone when I was just inquiring about the car, to our latest, has exceeded my expectations of customer service and have been truly remarkable. My experience from beginning to end at Kia was friendly, genuine, professional, and handled with a real sense of transparency and attentiveness. I would like to thank all at Kia of Union County for making my experience of purchasing a car unforgettable. More
by Henry
Employees Worked With
Frank Alvey, Jeff Carmichael, Roy Hall, Greg Tomberlin, Stepheon "Step" Williams
June 24, 2016
Excellent I purchased a 20016 Optima, when I went through my buying service USAA, I received an immediate reply from Paul Juggenheimer stating he had the exact I purchased a 20016 Optima, when I went through my buying service USAA, I received an immediate reply from Paul Juggenheimer stating he had the exact car we wanted and wanted to know when we would like to test drive and if we like the car we could get them in and out almost as fast as it took us to get there. We scheduled the apt loved the car and he was right no games on price their documentation fees are les than most other Dealers we contacted and we were in and out in about an hour or so. Thanks to Union County Kia for having such a well oiled machine and a seemless process and a very professional staff from Paul my salesman the manager who came out to meet us Dean Girgenti and to include Greg in finance. Thank You More
by brock
Employees Worked With
Dean Girgenti, Paul Jugenheimer, Greg Tomberlin
June 24, 2016
New Team I went to Union cty Kia about 9 months ago and had a terrible time trying to help my sister buy a SUV, my salesperson Maryland was great but the manag I went to Union cty Kia about 9 months ago and had a terrible time trying to help my sister buy a SUV, my salesperson Maryland was great but the manager was the worst. She ended up just not buying a vehicle at that time. Well Maryland kept in contact with her and she asked me to tag along for her second visit. UCK has made a total turn around, New owner and all new PROFESSIONAL management staff. The head manager Stefan came out to great us shortly after our arrival and severalother managers stopped by and asked if they could, offer water and coffe, eve to buy my sister luch when she was hungry, needless to say she now has a new 2017 Kia Sportage, I will be purchasing a new car herein a few months from these guys Great turn around new management More
by mr why
Employees Worked With
Maryland Chavis, Eric Perryman, Stepheon "Step" Williams
June 23, 2016
Quick and easy I went to union county kia over the weekend and met with paul. I wanted a new car and he was great to work with! He went over all the gadgets in the n I went to union county kia over the weekend and met with paul. I wanted a new car and he was great to work with! He went over all the gadgets in the new optimas and he even took the time to show me some certified models to try to save me some money. I talked to the manager for a few minutes and after a little, figured out a great price on a brand new one with everything I wanted. I couldnt be happier with my new car. thank you paul and dean! More
by ridinginstylenow
Employees Worked With
Dean Girgenti, Paul Jugenheimer
June 23, 2016
Satisfactory The process took a bit longer than I would have liked, but other than that it was a great experience !! We really appreciate Craig Driscoll and Greg The process took a bit longer than I would have liked, but other than that it was a great experience !! We really appreciate Craig Driscoll and Greg Tomberlin for helping to close this deal. We WILL be back for our next purchase. More
by Jeff Wood
Employees Worked With
Craig Driscoll, Greg Tomberlin
June 22, 2016
Great purchase and service experience so far! We recently purchased a vehicle a few months back. Maryland was fantastic -- Very helpful throughout the process and responsive. No pressure. This We recently purchased a vehicle a few months back. Maryland was fantastic -- Very helpful throughout the process and responsive. No pressure. This past weekend we visited for the first service check. The process was quick, they explained everything clearly and had me in and out in no time. So far so good -- Very happy! More
by JSaunders
Employees Worked With
Maryland Chavis, EJ Isaman
June 21, 2016
Short and Sweet... Not the norm This is my fifth time going to a dealership (in 30 yrs) and i have to admit the experience was short and sweet. I bought a car from another dealership This is my fifth time going to a dealership (in 30 yrs) and i have to admit the experience was short and sweet. I bought a car from another dealership six months ago and was there for nearly 8hours not to mention the treatment was horrible. This helped me appreciate my experience yesterday at Union County Kia. The car purchase, the wait time, the information available before purchasing the car including a copy of my credit report, a car history report was awesome. I have my new car today and am totally happy. More
by Jinnellys LaViera
Employees Worked With
Maryland Chavis, Eric Perryman
June 21, 2016
Stellar service experience. Amazing experience! Professional, detailed, and effective. From start to finish, you feel taken care of, comfortable and the experience has me coming Amazing experience! Professional, detailed, and effective. From start to finish, you feel taken care of, comfortable and the experience has me coming back when I visit my family in Matthews, NC. More
by crenaud
Employees Worked With
Roy Hall
June 20, 2016
Excellent Customer Service I totally enjoyed working with Union County Kia. My salesman, Bernie Graham, took his time to work with me and make sure that the car I purchased met I totally enjoyed working with Union County Kia. My salesman, Bernie Graham, took his time to work with me and make sure that the car I purchased met my needs, but also met my budget. It was a nice a relaxing atmosphere, that never seemed to put me under pressure to purchase. I am definitely recommending this dealership to my family and friends. More
by VinceC
June 18, 2016
Amazing customer service We had fun buying the car. EJ Franklin was so friendly and helpful, He made us feel good about buying our car. We had a great experience and I will al We had fun buying the car. EJ Franklin was so friendly and helpful, He made us feel good about buying our car. We had a great experience and I will always recommend my friends to go see EJ. More
by dkprah
Employees Worked With
EJ Franklin, Eric Perryman
