Union County Kia

Purchase of new KIA Forte!!! Shawn Tate is a wonderful saleman..... If I could give him all 11's I would was very happy with him... He was a great help and still is even after the Shawn Tate is a wonderful saleman..... If I could give him all 11's I would was very happy with him... He was a great help and still is even after the sale!!! More

COMPLETE DISASTER NEVER NEVER NEVER NEVER NEVER!!!!!!! BEWARE!!! Google should have a MINUS 5 star rating. I give this dealership 1 star because there is no zero or low NEVER NEVER NEVER NEVER NEVER!!!!!!! BEWARE!!! Google should have a MINUS 5 star rating. I give this dealership 1 star because there is no zero or lower. These people only care about your money, NOT you!!! You will make a huge mistake dealing with them!!! Don't EVER deal with these crooks! They will sell the car in which you are interested to someone else in front of you and would not even care! I should have read the previous comments here to know that they have done it before! Yesterday, Nov. 1, 2016, I went with my wife to check out a used minivan. It was around 6pm in the evening. The van was a 2016 Kia Sedona. When we showed up the van was parked in front of the dealership. It was REALLY DIRTY outside. They had not even run it though the car wash. The interior was in BAD CONDITION. Stains on the seats and floor. They had put new floor mats (dark grey) that DID NOT MATCH the interior of the vehicle (beige). We test drove. Then we sat with Aaron, the sales representative and discussed price and so on. He called Eric (I believe) and we had a good time discussing the van and the deal. Aaron and Eric were respectful and good to talk with. They made us an offer. We did not want to counter yet because we had not seen the van in its CLEAN condition. They were promising that detailing will take care of all the dirt. We agreed to come back today and they SCHEDULED AN APPOINTMENT for 2-3pm! Aaron told us that they will clean the van in the morning. He would be off but he will come for the deal. We left with a very good feeling and we were ready to counter offer today and to buy the van after we see it in its clean condition. This morning we received a call from the sales representative confirming that they cleaned the van. Then we received a call from a lady who told us that they are expecting us and that they are glad we are coming. We left home and were on our way to the crooked dealership. We live 2 HOURS AWAY! Halfway through my wife called them to confirm the numbers on their offer. AND... She was informed that they just sold the van! I pulled over and went to a gas station. She talked with the sales representative on the dealership phone line. The sales representative LIED to her that he tried to call her earlier. In fact, while she was talking with him, he was dialing her number and calling her from his cell phone (at the same time). Ridiculous and stupid! I got to talk with the General Manager who tried to tell me that their system is "first come, first serve" Well, that it exactly the point. We did go first and were in the middle of a deal and they sold the van to someone else without even caring about our appointment! Instead of offering a real apology the GM only offered cheap explanations and did not take responsibility. At one point he offered to fill our gas tank as compensation. Yeah right! I am going to drive another hour to get to the dealership, then another 2 hours to get back home only to get my gas tank filled! I expected he would be smarter than that. He kept repeating that we should have bought the van last night. I kept telling him that we have AN APPOINTMENT that THEY set up for us. He kept repeating "first come, first serve." He could not explain why NO ONE called us to let us know there was another buyer, which I assume, a REAL dealership would have done. NO ONE called us after they sold the van! They said they were just going to call us! Yeah right! Towards the end of the conversation he managed to verbalize some sort of apologetic words just to get off the phone. Long story short: this dealership is the embodiment of "NO INTEGRITY, NO RESPECT, NO CONSIDERATION, NO COURTESY WHATSOEVER! If that is how they are treating a customer, that tells you what lack of character and principles stands behind this dealership! They are only after your money! BEWARE! More

great service for Definitely will recommend this dealership, nice atmosphere . Great selection of cars. Ben was a good salesman. He even showed me how to work feature Definitely will recommend this dealership, nice atmosphere . Great selection of cars. Ben was a good salesman. He even showed me how to work features on my car before leaving the lot. More

Review of Bernie Graham I purchased a 2016 Forte EX from Bernie Graham on Saturday August 27th. Bernie took the time to listen to my requirements and was very helpful. He w I purchased a 2016 Forte EX from Bernie Graham on Saturday August 27th. Bernie took the time to listen to my requirements and was very helpful. He was very professional and the total buying experience was quite pleasant. I would recommend both Bernie and Union County Kia to anyone looking to purchase a vehicle. More

Great Experience!!! We went to Union County Kia expecting one thing and got a BETTER deal thanks to Maryland Chavis! Thank you for your honesty & willing to be transparen We went to Union County Kia expecting one thing and got a BETTER deal thanks to Maryland Chavis! Thank you for your honesty & willing to be transparent to your customers, it really means a lot to do business with someone like you Maryland. We are very pleased with our new Kia Soul, and much more than that we have made a friend! Thank you Eric for explaining all the details (that gives headaches) with easy understanding & letting us know all our options. Wonderful working with you Eric Perryman! A big thank you to the GM, Steven Miller for making us comfortable! KUDOS TO THE TEAM!!! More

review for Mr.Chavis Mr.Chavis is a kind and professional salesman. .My family loves him for being so honest andhelping.Not pushy like some other dealers .God bless him a Mr.Chavis is a kind and professional salesman. .My family loves him for being so honest andhelping.Not pushy like some other dealers .God bless him and his Kia family. More

Good experience I would recommend Bernie Graham and Greg Tomberlin to anyone that is looking to buy a car. Made buying a new car a good experience for once in my life I would recommend Bernie Graham and Greg Tomberlin to anyone that is looking to buy a car. Made buying a new car a good experience for once in my life.The only bad part was the cleaning of the car by the service department.Only took stickers off and took an hour and a half. No vacuum or wash. More

Bernie is THE MAN Bernie immediately responded to of these fine Union County Kia gentlemen! Thank you for making our purchase simple and personal Bernie! You rock it! Bernie immediately responded to of these fine Union County Kia gentlemen! Thank you for making our purchase simple and personal Bernie! You rock it! Eric makes the financing seem simple! Our daughter is so proud of her new ride! More

Sales/service Sales and service are top notch. EJ is a pleasure to work with. No high pressure or, over the top promises. Straight shooters. Service dept. are proif Sales and service are top notch. EJ is a pleasure to work with. No high pressure or, over the top promises. Straight shooters. Service dept. are proifessionals and treat you with respect. More

Thank You Union County Kia Thank you, Craig and Eric for your help!!! We need another reliable car just for our Son to get into his School safe and sound everyday. You made our Thank you, Craig and Eric for your help!!! We need another reliable car just for our Son to get into his School safe and sound everyday. You made our transaction, so easy and not a headache at all!!! More