Union County Kia

I have dealt recently with three individuals that are a reason why I rate Crossroads Kia at the pinnacle of dealerships in the Charlotte area. Scott Kramer in Sales, Ryan Motte in Finance, and last but def reason why I rate Crossroads Kia at the pinnacle of dealerships in the Charlotte area. Scott Kramer in Sales, Ryan Motte in Finance, and last but definitely not least, David Gustafson in Service. I was having my 2013 KIA Soul Exclaim serviced by David's group, when I spotted a new 2014 KIA Sedona (my first love, since I previously owned a 2007 Sedona). Well, I started a casual conversation with Scott and he immediately gave me a quick introduction to this gorgeous Claret Red beauty !! After a brief introduction to the finance crew, and a very reasonable trade in offer on my Kia Soul, I became the proud owner of my new KIA Sedona. Driving it off the lot was like coming home ! I never realized how much I missed the size, comfort and convenience of my 2007 Sedona. Now don't get me wrong ! I loved my Kia Soul, it was outstanding on the highway, very nimble and fun to drive. But when I needed to pick up my son and his family from the airport, well, it just didn't quite have the room. Anyway, I can highly recommend the guys at Cross Roads KIA for a very pleasant car buying and servicing experience! More

Aye, Jon was the best sales person there, I had to trade in my car for another one and I wanted to buy my first car. I instantly connected with Jon and loved all the help and information he gave me! Felt li in my car for another one and I wanted to buy my first car. I instantly connected with Jon and loved all the help and information he gave me! Felt like as if I had known him for a while. All the staff there were awesome and friendly. I thought the whole process was going to be a pain, but it was a breeze! My first car I brought was an '10 Kia Soul and I love it. That's my new baby. I would highly recommend this place because the staff act like a family, if they do that, then you know you are in good hands! I'd go back any day just to say hi to them. Great job! More

As a woman I am always apprehensive when car shopping. (I have had some rather awful experiences) Everyone at Crossroads treated me with respect and friendliness. We all worked together to arrive at a deal t have had some rather awful experiences) Everyone at Crossroads treated me with respect and friendliness. We all worked together to arrive at a deal that I can live with and a car that I'm sure I will love. I would like to mention Jon Haynes whom I first met last Fall when I stopped in to look at the new 2014's. He was so personable and is the main reason that I went back to Crossroads when I was ready to trade. More

Great experience at time of sale, total disaster after. If you enjoy a lack of response and sense of annoyance you're expecting them to handle the tasks only they can handle and that they are responsible f If you enjoy a lack of response and sense of annoyance you're expecting them to handle the tasks only they can handle and that they are responsible for handling your expectations will be exceeded. If you are not interested in this lack of customer service you should perhaps look elsewhere. Promised returned calls that are not returned on several occasions. Only to have to call again to get the annoyed attitudes and "I can't help you with that..." Very FRUSTRATING. Sales staff very friendly, but those that process all the final steps lack concern and professionalism. Will not be returning to this dealership in the future and hope to resolve outstanding issue upon what will obviously be.... their "earliest convenience." More

Scott was fantastic! He was friendly and kind, every time we need to know something or asked a question he was right on it. When we needed some down time to talk he would wait patiently and was not pushy at we need to know something or asked a question he was right on it. When we needed some down time to talk he would wait patiently and was not pushy at all. He has my recommendation and so does CrossRoads Kia! Great Job!!! More

Jon Haynes is friendly, courteous and knowledgeable. He was very helpful and will do whatever it takes in his power to make his customer happy. Buying our new Kia Soul was a genuine pleasure and we love th was very helpful and will do whatever it takes in his power to make his customer happy. Buying our new Kia Soul was a genuine pleasure and we love the car! Taiwon Myrick is also very helpful and made sure we got the best in service and maintenance for our new Kia Soul. A pleasure to work with. More

Was a great experience. Would recommend these guys to anyone. Thanks again for all your help in getting me into my new Kia Optima I love it anyone. Thanks again for all your help in getting me into my new Kia Optima I love it More