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Ultimo Motors North

Northbrook, IL

3.8
65 Reviews

1850 Holste Rd

Northbrook, IL

60062

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Showing 65 reviews

February 08, 2022

Sham, shady, old school swarmy used car salesman and dealer. Broken contract. Failed promises. Sold me a car for payment in full, plus extended warranty in cash transaction. I asked for all paperwork, More

by Janie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Ryan, Ben Cabano, Kenneth Sanchez, Omar Samirah
Feb 24, 2022 -

Ultimo Motors North responded

Janie, We are sorry to hear your situation. We have already responded to the issues and if there is anything else you need, please don't hesitate to contact us directly. Sincerely, Ultimo Motors

January 29, 2022

After quite a bit of back and forth with Ben of Ultimo North Shore, we agreed to purchase a vehicle at the listing price and submit a deposit. A few hours later, Ultimo contacted us and informed us that s More

by nabilmzee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Cabano
Jan 31, 2022 -

Ultimo Motors North responded

Hello, we have searched for your name on our customers database and don’t seem to have inquired about our a vehicle. Please be courteous as reviews our important to us and this review does not accurately represent our company and operations. Please call us at 847-565-6507 to speak further and investigate your situation. We look forward to hearing from you. Sincerely, Ultimo Motors North Shore

January 29, 2022

Highly unprofessional service. After agreeing to purchase a car from Ultimo North Shore at the listing price, they informed us that they would rather sell to a local buyer who came to look at the vehicle SEV More

by nabilmzee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Cabano, Scott Gurel
Jan 31, 2022 -

Ultimo Motors North responded

Hello, we have searched for your name on our customers database and don’t seem to have inquired about our a vehicle. Please be courteous as reviews our important to us and this review does not accurately represent our company and operations. Please call us at 847-565-6507 to speak further and investigate your situation. We look forward to hearing from you. Sincerely, Ultimo Motors North Shore

Jan 31, 2022 -

nabilmzee responded

I inquired about the 2017 Audi TT you were selling on 1/28/2022 and corresponded with your sales representatives and manager over many phone calls and texts. If you don't see my name in your customer database then you have a much larger issue with tracking your customer interactions. Nonetheless, stay away from this business everyone!

Jan 31, 2022 -

Ultimo Motors North responded

We understand your frustration. We would like to speak to you directly about the situation. Please give us a call at 847-565-6507. Thank you.

January 05, 2022

I test drove a car and was still in the process of looking. I called the next week and the vehicle was still available. I wanted to schedule a dealer inspection and was told the Porsche dealers do not More

by meprobst18
Price
Recommend Dealer
No
Employees Worked With
Carlos
Jan 21, 2022 -

Ultimo Motors North responded

We are sorry to hear you are not happy with your experience. We take our customer's feedback very seriously. We have passed your information to our Managers to ensure this will not happen again. If there is anything we can do, please let us know. Sincerely, Ultimo Motors North

November 27, 2021

Purchased a $100,000+ Tesla X 10 minutes after contacting Ultimo. The sale was fast, but service was mediocre. I have been bugging them for my title for 4 weeks now... they always say "we will look into it". More

by mlirones
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Dec 17, 2021 -

Ultimo Motors North responded

We are sorry to hear you are not happy with your experience. We take our customer's feedback very seriously. Please contact us directly at info@ultimomotors.com and we will be able to assist you further. Sincerely, Ultimo Motors North

Dec 17, 2021 -

mlirones responded

I have been in contact with ULTIMO. Still not resolved.

Dec 17, 2021 -

Ultimo Motors North responded

May I ask who you have spoken with so I can personally look into this for you?

Dec 17, 2021 -

mlirones responded

David Zymali, Carlos Silva, Office Manager..... the list goes on....

Dec 17, 2021 -

Ultimo Motors North responded

What is the name you purchased the vehicle under?

Dec 17, 2021 -

mlirones responded

Michael Lirones

Dec 17, 2021 -

Ultimo Motors North responded

Let me look into this for you and follow up. Thank you

Dec 17, 2021 -

Ultimo Motors North responded

Our office stated they sent an email on 12/8/21 with documents and an update on the title. Please confirm if you have received this.

Dec 17, 2021 -

mlirones responded

Info was supplied but was UNSATISFACTORY... I still have a 100k vehicle I cant drive because ULTIMO sold me a vehicle without the TITLE in hand and ready to transfer. This should never have happened. My car is still UNREGISTERED thanks to ULTIMO.

Dec 17, 2021 -

Ultimo Motors North responded

I completely understand. We will have someone contact you to discuss further.

April 09, 2021

Scott was a thorough and pleasant in my transaction at ultimo. My trade in and purchase process was handled with ease and was flawless with multiple finance offers More

by dickglidden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Madsen
Apr 19, 2021 -

Ultimo Motors North responded

Thank you for the wonderful comments. We appreciate your business and we look forward to seeing you again at Ultimo Motors North Shore.

March 03, 2021

Excellent customer service. I was looking for a car for my mom throughout almost a month of visits back and forth, Omar made sure I was taken care of. More

by GeorgeMung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar
March 01, 2021

I have put 300 miles on my car in one week! This car is new, without having to pay the new price. I love it! The no negotiation price was refreshing. But you can’t blame me for trying. And it was really a More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ryan
December 07, 2020

I bought a 2018 Maserati GranLusso in phenomenal condition, Omar was excellent and friendly. I recommend this dealership for all your vehicle needs. The process was simple, smooth, and easy to go th More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar
October 10, 2020

DON'T EVEN THINK ABOUT BUYING A CAR HERE. We purchased a DON'T EVEN THINK ABOUT BUYING A CAR HERE. We purchased a 2018 Lexus and they delivered it with front tires that wouldn't pass inspection. They exp More

by turbo935
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben Cabano
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