Uftring Weston Chevrolet Cadillac - Service Center

This is a warning to future customers about illegal practices, incompetency and poor customer service I was subjected to at Uftring Weston Chevrolet on January 14, 2025. I am a reasonable person. I lea practices, incompetency and poor customer service I was subjected to at Uftring Weston Chevrolet on January 14, 2025. I am a reasonable person. I leave reviews that are earned, good or bad, and I promise you this one was well deserved. Writing off $180 for work that wasn't even done is not enough of a payoff to keep me from doing everything I can to prevent this from happening to someone else. This was my terrible experience: My mechanic diagnosed an internal PCM shortage, which must be replaced at a dealership to ensure correct programming. Another dealership has since provided requested services which successfully fixed the problem. 1. VIOLATION OF SHERMAN ANTI-TRUST ACT Service tech and assistant manager refused to provide requested or additional diagnostic services unless I replaced parts, which had already been replaced recently (which service tech would have known had he not declined my offer to provide service history and description of symptoms) with their OEM parts. Service manager stated over the phone they cannot test for issues where a step of their generic diagnostic process requires ruling out non-OEM parts. 2. INCOMPETENT TO PERFORM ADVERTISED SERVICES All issues and diagnostic codes referred to in inspection report, are indicative of malfunctioning PCM and have already been addressed. Reasoning behind recommendations listed in inspection report do not reflect sufficient knowledge of automotive diagnosis, beyond obvious response to information provided by assistive technology (incapable of advanced troubleshooting). Inspection report states I must replace these things before they would continue the diagnostics they insisted on: --> Both battery cables because they "have the wrong ends on it causing high resistance" (replaced 30,000 miles ago) --> Battery "to make sure its the correct battery in car along with the cables," even though it "testes okay" because "I don’t THINK is the correct battery for the vehicle its aftermarket and looks small." (Replaced 2 months ago. Was it that he couldn't check or does "correct" really mean OEM?) --> Engine throttle body "has correlation codes and sensors arent agree sometimes" (Had this replaced by my mechanic and did not fix the issue. Diagnostic codes also consistent with faulty PCM) 3. POOR CUSTOMER SERVICE - Service tech (Ryan Miller) was rude, dismissive, inconsiderate, and not receptive to feedback. I asked if he wanted a description of symptoms and recent service history and he said no. He didn't look up once, except to tell me that I should have pulled my car into the bay instead of parking, which I was not told when I scheduled the appointment. - Assistant service manager offered two options; to run more tests I didn’t need or to pick up my car free of charge (inconvenient and dangerous as car was unsafe to drive) 4. PRICING GROSSLY INCONSISTENT WITH QUOTE (AFFECTING CHOICE OF PROVIDER) Refused to perform requested service without charging for inspection. Quoted $180 for PCM inspection. On check in, told that amount was only for the first hour and may increase depending on findings, which I was not told when I called to schedule the appointment but would have paid if they actually performed the service requested. More