Uftring Ford Subaru

I have rarely enjoyed a new car purchase as much as my purchase of a Subaru Forester from Howard Marfell. His courtesy, thoroughness, and product knowledge were all exceptional. During the year that has t purchase of a Subaru Forester from Howard Marfell. His courtesy, thoroughness, and product knowledge were all exceptional. During the year that has transpired since the purchase, Howard's follow-up has been great. More

I had a great experience buying a new car with Mike on 2/18/12. He was very friendly, down to earth and respectful. He explained everything in great and easy to understand detail. I trusted what he was sa 2/18/12. He was very friendly, down to earth and respectful. He explained everything in great and easy to understand detail. I trusted what he was saying and felt comfortable with him. I would recommend him to anyone. More

I have a 2005 Subaru Impreza, I had Ufrting service the car and they did not re-install everything correctly and I had to replace my entire engine and turbo charger as well as replace my AC compressor beca car and they did not re-install everything correctly and I had to replace my entire engine and turbo charger as well as replace my AC compressor because the service tech punctured it when putting the car back together. This has cost me more than what I paid for the car to begin with. Be very careful if you take your car there for servicing. More

My wife and I are on our third Subaru Outback (2007 LL Bean). This one had the 5 year 100,000 mile "gold" after market Subaru warranty, (because we moved to the north part of the city and my wife still wo Bean). This one had the 5 year 100,000 mile "gold" after market Subaru warranty, (because we moved to the north part of the city and my wife still works downtown). For the first time last month I had to add 12 oz. of oil during my biweekly check. We had been going back and forth to the Chicago area on family business and shopping so I did not think too much about it. After my next oil change my oil change technician told me that the left side of the engine had oil on it. I called Uftring Auto Mall and spoke with Jeremy who made and appointment for the next morning to check it out. I was a little worried because my warranty had just run out 930 miles ago. After the mechanic checked the car out and test drove it he found a bad head gasket and did a parts and labor estimate to make the repair. The total estimate of parts and labor before taxes was $2,830.00. I was floored, I have been driving Subaru’s since 1996 and they all have been under warranty and they never seem to break. I asked Jeremy if he thought Subaru would help out with the repair. He gave me the phone number for Subaru customer care. I stopped and talked to Scott of the sales staff on my way out and asked him what I should do. He said that Subaru has a good reputation for taking care of loyal customers who find themselves in a bind, I should go home and call them and state my case. I called the customer care representative that afternoon and she was friendly and knew all about the history of our Subaru except the oil changes (which I had done off site with Mobil 1 and a new quality filter on schedule with the warranty requirements.) She asked me to fax copies of my maintenance receipts to her and she would submit my case for consideration. The next day I went back to the Auto Mall with my folder of records for the Subaru to see if I could use their fax machine as I did not have one. Jeremy told me that it might not be necessary as he had made some phone calls on our behalf and Subaru might be willing take care of our repair. This story has a very happy ending for us. Subaru of America covered the repair of our 2007 Outback LL Bean and even let us use a new Outback loaner while ours was in the shop. I remember hearing my wife say, after the first time she drove the new Outback home from work; "They don't have to hurry fixing the old one do they"? I can not say enough about the friendly staff at the Uftring Auto Mall. To Scott, and Howard on the sales team, Adam who does magic with wrenches, Barry the contact man, Sue the friendly lady who takes your money and makes you glad you spent it there and especially Jeremy who knows how to keep a customer a customer. Thank you from two satisfied Subaru owners. More

We have bought 2 new 2011 fords one Fiesta and most recent a Fusion the experience was a very pleasent one especially the salesman P.J. Adair he went over and beyond what he had to to get the financing recent a Fusion the experience was a very pleasent one especially the salesman P.J. Adair he went over and beyond what he had to to get the financing approved with minumal down and understood tyhe problwems I had with the dealership I delt with on my trade and made sure that I didn't have the same bad experience with Ugtring Automall. I will go back again when it is time for a new car More

John Applen explained every feature on the 2011 Ford Escape. Then he took the time to look for the best pricing for us exploring all available rebates. He is extremely customer focused with a willingne Escape. Then he took the time to look for the best pricing for us exploring all available rebates. He is extremely customer focused with a willingness to help after the sale. He does your dealership proud! More

Howard was helpful, friendly, and understanding. He didn't hassle me or make me feel pressured like most sales reps. He didn't try to sell me something I didn't want either. He was knowledgable about didn't hassle me or make me feel pressured like most sales reps. He didn't try to sell me something I didn't want either. He was knowledgable about his product and answered the few questions I did have along with showing me some new things that I did not know. More

Uftring had a good selection of the models we were consideing, wth different levels of equipment. Howard was very easy to work with, and answered all of our questions with no BS. This is our first S consideing, wth different levels of equipment. Howard was very easy to work with, and answered all of our questions with no BS. This is our first Subaru and my wife's car, so we had a LOT of questions. We were able to test drive two different engine options so my wife could pick the one that she wanted. There was no real sales pressure, and we think we got a fair price for the car. The trade-in allowance was a little stingy, but not a deal breaker. More

Howard performed way above the level of a typical salesman. He show initiative and innovative thinking in dealing with the process which had become backed up due to multiple customers on a late Frida salesman. He show initiative and innovative thinking in dealing with the process which had become backed up due to multiple customers on a late Friday afternoon. The Ford website however it not so favorable. It says certain cars are hybrids when the car that is displayed is not. I think it is deceptive. There were no hybrids available in my area except perhaps the ugly lime green. And there never seems to be enough blue and red models, but the website shows many hybrids available. More

Howard was very knowledgeable about the product sold and very accommodating when I did repeated car test drives. I was a bit surprised that I didn't get a follow up phone call or email within a few day of m very accommodating when I did repeated car test drives. I was a bit surprised that I didn't get a follow up phone call or email within a few day of my original test drive (as I received this in from other dealers). He had a good manner with customers and not pushy. More