Uftring Chrysler Dodge Jeep Ram - Service Center

I would greatly experience as very poor. I scheduled an appointment with the dealership because I had a recall on my jeep and it had to be serviced at a jeep dealership. So while I was havin I scheduled an appointment with the dealership because I had a recall on my jeep and it had to be serviced at a jeep dealership. So while I was having the recall done, I scheduled an oil change as well. They quoted at most three hours for the work to be done. I dropped the vehicle off the night before for an 8:00 AM appointment. at 11:30 I had not heard from them so I called them. The technician was with another customer and the person answering the phone said they would get him the message to give me a call on the status of my vehicle. After an hour and a half of not hearing from him, I called again. The first person I spoke to was not surprised that this technician had not called me. However, told me that the vehicle was done. Picked up the vehicle paid the bill. After returning home, I reviewed the paperwork and it stated that a complementary car wash was performed. My vehicle had not had a car wash done. do not something that was not done. It makes you wonder what else wasn’t done correctly. Very poor customer service. More

Shop is clean. The service team is accommodating and flexible. It's pretty easy to get the van scheduled and serviced. The service team is accommodating and flexible. It's pretty easy to get the van scheduled and serviced. More

Always a pleasure being at Uftering’s, nice friendly professional people. Service was good and the people great. professional people. Service was good and the people great. More

Had a very pleasurable experience. They took care of getting a spare key and getting it programmed right away They took care of getting a spare key and getting it programmed right away More

Always appreciate the folks in North Pekin. Brian is my normal advisor and is always great about getting me in last minute and the folks at the oil change lane have been great to work with as w Brian is my normal advisor and is always great about getting me in last minute and the folks at the oil change lane have been great to work with as well. Always happy with the work Don does to my truck. More

Jennifer is the best Service Advisor Assistant. She does a great job. It's always great to be greeted by her. She goes above and beyond expectations. She does a great job. It's always great to be greeted by her. She goes above and beyond expectations. More

Good Communications and works great with the warranty companies! We only trust them with our Jeep! companies! We only trust them with our Jeep! More

I went to Ufrtring in Pekin to get my Jeep Grand Cherokee Laredo a oil change and and not knowing that they hire kids to train to work on cars and just so happened one worked on mine did my oil change and d Laredo a oil change and and not knowing that they hire kids to train to work on cars and just so happened one worked on mine did my oil change and did not put a new gasket on my oil plug they used the old one and knew this and did not tell me well now I have to replace the motor and they are not trying to pay for since it was their fought I even offered to meet them half way and pay for the labor but no they did not want to fix my truck even though they been trying to buy my truck because they know it in high demand they wanted to offer me something cheeper than what I have like I don't know what I have but unfortunately they lost a loyal customer due to their negligence I love taking my cars to dealership service to get my cars fixed but not now not any more if you need your car fixe please go else where I do not advise to go to them and every since that happened they try to treat us like xxxx. More