Uftring Chevrolet - Service Center

$115 for an OIL CHANGE on a car is stealing!. I went in for my first oil change out of warranty on my Chevy Cruze and my experience was absolutely ridiculous. While scheduling my oil change on t I went in for my first oil change out of warranty on my Chevy Cruze and my experience was absolutely ridiculous. While scheduling my oil change on the phone prior to the appointment, I specifically asked how much it would cost, I also let the service tech know it is a diesel Cruze to see if that mattered. The service worker did not know exactly how much it would cost, but without tire rotation she estimated around $50.00. I made an appointment and took my car in on a Friday morning for the basic oil change, without tire rotation. I noticed when I got there the waiting room was rather busy. I waited a total of 2 HOURS to get my oil changed in my car, and everyone that got there after me had already left. I was handed my total bill and I was charged $115.57 for an oil change, without tire rotation, or any problems detected! Mind you, this was also AFTER a $10.00 discount since it took them so long; needless to say, I was livid. I went home and examined my bill, and noticed that they charged me twice for oil in my car, so this invoice was clearly not checked before so easily handing it over to me. I drove back in there and they did credit me back $20.00 for the oil they double charged me for, so my total billed ended up at $95.00, which I am still very unsatisfied about. The service worker did say it was quite an expensive oil change when she initially handed me the invoice, but she clearly did not bother to examine the bill, or she would have caught the double charge. I realize my car is a diesel, however it STILL takes 5 quarts of oil like any other car, so I do not see how this could possibly be so expensive. My husband drives a diesel F350, and this is how much his oil change would cost for 13 quarts of oil, not 5. I realize that when I got there I also asked the service tech to refill the DEF (diesel exhaust fluid) in my car, which she did not quote me a price on, (which to be polite, the service techs should ALWAYS let the customer know what each additional add-on expensive will be). When I got my bill, I realized the DEF was $20.00 to top off, so that was partially a reason for the added expense, but still, a basic oil change should not be this expensive on a car. I spent my entire morning off at the dealership and walked away feeling like I was taken advantage of. Between the long wait time, being double charged for oil, and being charged more than what I was initially quoted; I am extremely disappointed with Uftring Dealership in Washington, IL and I will not return back to your dealership for an oil change again. Every time I have gone to this dealership for oil change and/or service, they are are always pushing me to leave a review, so here you go... More

good expireince this dealer ship is good because i think it has a better things the dealer ship is not as far away as i live i had good experience too this dealer ship is good because i think it has a better things the dealer ship is not as far away as i live i had good experience too More

i have been in several times since 2008 and have found there service dept cares about my time which is important to me.I think they really care about taking care of the car and the customer.I know it soun there service dept cares about my time which is important to me.I think they really care about taking care of the car and the customer.I know it sounds crazy but where i used to take my car in for service it would take an hour or so to get a ride back to work or home. these guys can have me back to my office in ten or fifteen minutes. there great More

I put a significant amount of miles on my vehicle each month and ,as a result, regular maintenance is required rather frequently. Uftring Chevy has been very accommodating in getting my service work perf month and ,as a result, regular maintenance is required rather frequently. Uftring Chevy has been very accommodating in getting my service work performed in a timely manner. I have been to other dealerships and no one has ever treated me better than Pat Nelson (Service Advisor). I always trust their work and will continue to use them for all my vehicle needs. Tim More

We had to bring our 2006 Chevrolet Trailblazer in for a panel repair. The team stood behind their promise and fixed the vehicle efficienty and did quality work with the fixing the rear panel. The quality panel repair. The team stood behind their promise and fixed the vehicle efficienty and did quality work with the fixing the rear panel. The quality and cleanliness of their craftsmanship you can not tell where the work was done. They provided a loaner vehicle and took the extra step to provide a nice size family car to avoid us being cramped while they worked on ou vehicle. We purchased the vehicle from them new and would highly recommend this dealer to anyone that does a good job on giving fair prices and stands behind their product and quality crarftsmanship work. Job well done. Thank you!! Sincerely, Matt and Becki Phillips More