Tyson Motor - Service Center

I replaced the ball joints on my truck and knowing that the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front e the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front end alignment (69.00). I asked at the service desk if they would honor it and was told they would have to check with the manager. I think there way around this was to tell me that the adjustment rods were so rusty that that they would have to take them off and clean them?????? I know this would require removing the rod out of the upper a arm. instead as with most alignments they sprayed it and adjusted it. I ended up paying twice the coupon price and waiting four hours in the lounge. funny I replaced all four ball joints in my garage in less than four hours More

DON"T service your car here! Had work done under warranty! When i picked it up THE NOISE WAS BETTER,BUT NOT GONE! Tyson told me it was the new parts they need to break in.Well 5000 miles and 5 month warranty! When i picked it up THE NOISE WAS BETTER,BUT NOT GONE! Tyson told me it was the new parts they need to break in.Well 5000 miles and 5 months the noise got worse! They misdiagnosed it the first time!!! They fixed the wrong thing!!!!!!!!!! Took it back an they told me "it's out of warranty can't help you". I ASKED THEM ABOUT THE 12 MONTH 12000 MILE warranty on the work that they did ? THE ANSWER I GOT WAS IT NOT THE SAME PROBLEM.STEER CLEAR OF TYSON!!!!! More

I went to the dealer to get a few rust spots repaired. The Durango in question has approximately 65k miles and was < 3 years old. The repair guy first misquoted their own warranty on the car exterior tel The Durango in question has approximately 65k miles and was < 3 years old. The repair guy first misquoted their own warranty on the car exterior telling me it was only 3yrs/36k miles which of course is completely wrong. After getting completely hassled and turned down because they said it was out of warranty (wrong) and that it was body perforation (they try to give you some bs definition about it being surface rust and not a paint adhesion problem - I could see the bubbling under the paint - sure no adhesion problem - what a joke) I was summarily dismissed. Walked outside, called Naperville Dodge on the PHONE, they said no problem, bring it and we'll fix it, and btw it's 100k on the body. I then walked back in completely miffed and asked what kind of bs operation was this. Of course, the Manager comes out to "reassess" the rust and barely agrees that I may have been right and now asks them to schedule a time to repair it. Of course I left, I just wanted to prove my point. More

Terrible experience with Aaron Lang. He was willing to accept our 2006 Grand Caravan lease return originally only under the condition if we buy/lease a new one from him. Poor representation for Tyson Moto accept our 2006 Grand Caravan lease return originally only under the condition if we buy/lease a new one from him. Poor representation for Tyson Motors and Chrysler brand. Consumers have the choice to buy at several places or dealers but it's the service that sells the brand and the loyality towards a product. You not only lost my business but also of anyone I speak to. More