Tyson Motor - Service Center

What Service??? I bought my 2015 200S on a Saturday in August, 2014. Five [5] hours after I took possession, the air bag idiot light went on causing me to bring the c I bought my 2015 200S on a Saturday in August, 2014. Five [5] hours after I took possession, the air bag idiot light went on causing me to bring the car in that very next Monday morning for which I had to wait two [2] more days for them to get parts for the repair. Within the next month, the driver side front tire had a blow out--not the dealer's fault--that cost me over $200 to replace. Not off to a good start. When it came time for my first oil change, their "Express Lane" signage showed a 3-1/2 hour wait the first time I tried, and in the same week I attempted to get my oil changed again, and their "Express Lane" sign said it was a 2 hour wait. It wasn't even a weekend. Still haven't heard from MY sales guy since I purchased the vehicle. If he's not there any longer, you would think SOMEONE would have made one phone call to see if things were okay since I bought this car. I also made an inquiry about the Takata air bag issue to the service department, and they could not verify that this vehicle was or was not equipped with this product. Great service!? More

Grand Cherokee Warranty Repairs - Resolved - Excellent Job!! Repeat Customer of Tyson Motors (3rd Jeep) - Excellent Sales Team and Price. Experienced a mysterious - hard to troubleshoot issue with 2013 Grand C Repeat Customer of Tyson Motors (3rd Jeep) - Excellent Sales Team and Price. Experienced a mysterious - hard to troubleshoot issue with 2013 Grand Cherokee Limited still under Warranty related to (transmission/cold weather). The issue was finally resolved through the diligent efforts by Service Advisor (Danny Galvan) and Service Manager (Joe Prno). It took a few days - as the problem was intermittent - but the Tyson Service Team didn't give up and identified and repaired the issue. Great communication along the way. Highly recommend Tyson for Service and Sales across the board. Other Dealer's need to take lessons from Tyson Motors in Shorewood !! Thanks for the great job... More

awesome I live in Chicago and it's worth the drive to get my vehicle serviced here I've tried but not very happy with their service or customer service I was I live in Chicago and it's worth the drive to get my vehicle serviced here I've tried but not very happy with their service or customer service I was trying to up sell me something I didn't need it I would never go anywhere else very satisfied :-), More

The Best Jeep/ Dodge/ Chrysler dealer in the Midwest. I have been a customer of Tyson Motors since 1984. Year after year my family has been treated with nothing more than A+ respect. From Jim K. Every one I have been a customer of Tyson Motors since 1984. Year after year my family has been treated with nothing more than A+ respect. From Jim K. Every one in the Service Dept. Sales people and including Parts Dept. all the way to the Cashier. They go above and beyond for ALL customers of theirs to make sure they are treated like 1st class. Thank You from this customer for LIFE... More

Extra Care Service Brought my Dodge 2014 Grand Caravan in for intermittent heater problem. Service dept (Dan Galvan) verified the problem as I drove it in without an app Brought my Dodge 2014 Grand Caravan in for intermittent heater problem. Service dept (Dan Galvan) verified the problem as I drove it in without an appt. He gave me an appt. He wrote up the problem in case it wouldn'tocur again (altho it happened 3 times in the past). I brought the car for apt and Dan had arranged for a loaner so I could get going (he said this type of problem would take more than a day--and it did). It was fied in 2 days and it works better than new. I am pleasedwith this dealer and their staff. I will recommend the sales AND service department to all that need work on their Chrysler product automobiles. More

I am giving them a second chance In December I had my car in for service, it was unsatisfactory, then had to return the vehicle a second time, In January, I had another vehicle in, we In December I had my car in for service, it was unsatisfactory, then had to return the vehicle a second time, In January, I had another vehicle in, we had issues, I am giving them a third chance to rectify the issue before completing this review. More

Recall Service Work I had some recall work done on my Cherokee Laredo. My service rep was excellent and very attentive. He delivered on what was promised! I was very plea I had some recall work done on my Cherokee Laredo. My service rep was excellent and very attentive. He delivered on what was promised! I was very pleased with the service and timeliness. I was concerned they would not be able to get the work done when promised since the recall took 5 months to get parts. I understand this is not the fault of the dealership but Chrysler/Jeep. My brakes went out the week before scheduled service and they paid to tow it in and got the work done. Thanks for a nice experience. More

Recurring problem with Jeep SRT My Jeep Grand Cherokee SRT has burned up a fan belt 3 years in a row, always on the first really cold night of the new year (January 2013, January 201 My Jeep Grand Cherokee SRT has burned up a fan belt 3 years in a row, always on the first really cold night of the new year (January 2013, January 2014 and now January 2015). The service manager and the crew at Tyson have been very good about resolving this problem, and treated the most recent occurrence as a warranty issue (no deductible on my extended warranty). Whenever I have a problem (not that often) I always have my vehicle towed to Tyson, rather than to the nearest dealer, because I trust these people and know that they will give me a fair shake! Whenever it is time to buy a new car, they will be at the top of my list. More

Radiator review I noticed trouble with my 2003 Jeep Liberty, it would not heat up. I brought my vehicle to Tyson's, where I've been going practically my whole life. I I noticed trouble with my 2003 Jeep Liberty, it would not heat up. I brought my vehicle to Tyson's, where I've been going practically my whole life. I needed the radiator changed and it was accomplished swiftly the next day. More

Head lamp out - Driver's side Brouhgt in vehicle about 9:00AM and spoke with service writer Dan Galvan. to get driver's side head lamp fixed. Dan checked, without me asking, to see Brouhgt in vehicle about 9:00AM and spoke with service writer Dan Galvan. to get driver's side head lamp fixed. Dan checked, without me asking, to see if there was a recall on the head lamp. Sure enough ther was on a wiring harness thta would cause bulb in he lamp t burm]n out. Fixed at N/C due to recall on harness, Dan asked when I needed the vehicle and I told him by early PM as I had an appointment out of town later thtat PM. Had vehicle back by 1:00PM. Also I needed a ride back to my home and picked up after vehicle was fixed. Byron courtesy van driver was supper also. More