Tyson Motor - Service Center

Franco ( service manager) was above the norm. Super Service Franco was very friendly and knowledgeable. He solved my concerns /questions related to the following: - installation of my new mats ( weathe Franco was very friendly and knowledgeable. He solved my concerns /questions related to the following: - installation of my new mats ( weathertech) - suggestion for synthetic or not _ complimentary oil change and car rental _ engaging of four wheel drive Franco renewed my faith in car dealerships. More

One of the worst experiences I’ve ever had at any dealership Never put paper mats down on the floor to protect anything there was grease and oil all over the side of my truck and my hood and both front fenders.G Never put paper mats down on the floor to protect anything there was grease and oil all over the side of my truck and my hood and both front fenders.Grease and the oil inside all over my leather interior never put a new oil change sticker in my windshield It took almost 4 weeks for them to fix my truck and some of the worst customer service I have ever experienced. And my truck is still making the same noise after four weeks into service. So I am bringing it back as soon as possible or they are going to come and get it with a tow truck More

Terrible service My 2017 Jeep Renegade’s check engine light came on about a month ago, my husband took it in not thinking that they would be so busy he needed an appoi My 2017 Jeep Renegade’s check engine light came on about a month ago, my husband took it in not thinking that they would be so busy he needed an appointment, okay understandable... but for the appointment to be three weeks later is outrageous. You mean to tell me I have to drive a truck with a check engine light for this long not knowing what the problem could be, risking being left in the middle of no where if my car has something seriously wrong.... Well my appointment date finally came and an oil change was also needed, so the oil change was done and The check engine light was off THREE HOURS LATER!(what is the point of an appointment if it is still going to take this long for a job my husband could have done in 20min) Well it hasn’t even been 20 miles later and my check engine light is back on! Wth was done? Just an oil change and a routine check of the thrice overall. The appointment i had for my truck was to fix the check engine light and it hasn’t even been looked at from what i can tell. I’m furious about this and would much rather go somewhere else or have someone I know and trust to take care my vehicle’s maintenance needs. I will not be back to this location again! More

updates Quick service Great people to work with very satisfied . Nice clean dealership would return for next purchase. Will be waiting for update on next reca Quick service Great people to work with very satisfied . Nice clean dealership would return for next purchase. Will be waiting for update on next recall More

Three hour wait to get a oil change. Went in Friday @ 4:30 service advisor said sorry were too busy. We do not have enough people to change your oil Come back Saturday after 10. Did t Went in Friday @ 4:30 service advisor said sorry were too busy. We do not have enough people to change your oil Come back Saturday after 10. Did that, 3 hour wait. Maybe its time for Tyson to hire more mechanics? More

Friendly Service We brought our Jeep in to fix an issue with a service shifter alarm. Dave Larrabee was very helpful and understood our concern with the problem. He wa We brought our Jeep in to fix an issue with a service shifter alarm. Dave Larrabee was very helpful and understood our concern with the problem. He was very friendly along with the cashier and porter. I'm glad we purchased our car there! More

Very frustrated I waited 2-1/2 hrs for my 2500HD ram to be serviced through the express lane. I expressed to service tech the vehicle is a fleet truck and has been s I waited 2-1/2 hrs for my 2500HD ram to be serviced through the express lane. I expressed to service tech the vehicle is a fleet truck and has been serviced by Tyson 3 times before this visit and I leave my fleet card with him to authorize the service while it is being performed with Element. He refused doing so and caused me the extra 1/2 hr delay after service was completed. I was very frustrated watching the waiting room empty out even vehicles brought in after mine within an hour. I also had the check engine light on vehicle but they refused to look at it since I was in the express lane. The great thing is they said it would take 2-3 weeks to schedule vehicle in to look at the issue. REALLY! I wanted to talk to a service manager about being frustrated and the waste of my time and cashier told me to go to the service area to request that. Then some service guy asked me why I want to talk to a service manager multiple times asking what it is about which further pushed me out the door to never return. I arrived @ 9:30 am & left @ 12.12 pm. I called Naperville Dodge upon leaving and they expressed they hear the complaints about Tyson. They got my vehicle scheduled within the week and check engine light issue fixed with great service and no delays since its a warranty issue. More

Unorganized I arrived at Tyson around 7:30am for an oil change and tire rotation. Two hours later I am still sitting in the waiting area wondering what is taking I arrived at Tyson around 7:30am for an oil change and tire rotation. Two hours later I am still sitting in the waiting area wondering what is taking so long. Just before 10am I approach the mechanic in charge to ask him how much longer it will be. He replied back to me, thinking I was a different customer, though I gave him my name several times. He then told me my paperwork was missing and they couldn't find my car. After they located my car I was then told they were working on it. By now it's 10am, so I asked why it took so long. I was told there were 15 cars ahead of me. This is highly unlikely. Fifteen cars showed up in one hour? I doubt that very much. I will not go back to Tyson.  More

Great service I needed my oil pan fixed and they checked to see if I was still under warranty. I was and received excellent service from the shuttle driver to the I needed my oil pan fixed and they checked to see if I was still under warranty. I was and received excellent service from the shuttle driver to the service advisor Christopher. Everyone is always friendly at Tyson. I have never had a bad experience in the last 10 years. Thanks! More

Wasn't my first choice but it should have been. I am writing this review to show my appreciation of your Service Director, Danny Galvan. This review is based on my dealings with Tyson Motors while I am writing this review to show my appreciation of your Service Director, Danny Galvan. This review is based on my dealings with Tyson Motors while they had my car for Major Service/Warranty Work. First off, I am very picky when needing service on my specialized vehicle and I looked for recommendations of where to have my car serviced from others within the Dodge community. Unfortunately, I was recommended to visit a different dealership for my service issue. I have now realized I made a mistake with following that recommendation and I should have brought my Dodge to Tyson when the issue first occurred. Even though the situation was tough and escalated through SRT, Danny took the reins and led me, as well as others, to get my car fixed. My first interaction with Danny was a cold call, as he didn’t know me or my situation, and I was surprised with our phone conversation as I wasn’t the friendliest person towards him. However, I didn’t feel like I was a “number” waiting in line whatsoever and Danny was truly there to help me. He listened to everything I had to say, interacted as needed, and let me know what to expect when I would be dropping off my car in correlation to a Field Engineer being available to look my car over. I arrived for my appointment, but unfortunately I missed Danny to meet him face-to-face. I spoke with Jack Asher and he was already informed of my situation. He took care of getting me a loaner vehicle and updated me that the Field Engineer would be a day later than originally planned. I was still a little skeptical about everything, as I didn’t get to talk to Danny, but Danny called me the next day to go over what was going to happen. This made me feel a little better as knowing what is going on means a lot to me; whether it being good or bad news. I had asked Danny if he could please keep me updated on the status of my car while he was working on it. While I thought he was just saying he would to “keep me happy”, he went above and beyond my expectations . This really helped relieve some of the anxiety I was experiencing due to the extent of warranty work that had to be done and my first time working with your service department. I believe when someone goes out of their way to take care of their customer it should be recognized. Most people just go about their business and never say thank you as they just expect the work to be completed. Thank you Danny, Jack, and Franco for having respect for your customers and putting Customer Service first! More