Tyson Motor - Service Center

Service department We dropped your car off for the first time at Tyson motor in Shorewood. We dropped it off on Wednesday night for work to be done on Thursday. It was a We dropped your car off for the first time at Tyson motor in Shorewood. We dropped it off on Wednesday night for work to be done on Thursday. It was an oil change and two recalls. I didn’t hear anything from anyone on Thursday so I called at 3 PM and was told I would get a call back and never did. I Called back at 11am on Friday to find out they were just starting on my car. They call me back with a $4000 quote on a bunch other stuff they found ion my car. I called around and got two other quotes that was a quarter of the price. I called and told them we are not going to do anymore work we would come pick up the car. We were told we can come as late as nine on Friday. we didn’t make it we came Saturday at 4:30 when the service department was closed. We were told the ticket was never closed out and we can’t pick the car up till Monday. I was without my car for five days. And my husband has to leave work early so we can pick up the car Monday. Not happy at all with the service. More

They do not take AMEX cards so I cannot get a free rental. I have a life time warranty on a Chrysler product, but because Tyson does not take a AMEX card, I cannot get a free rental. The management was no help I have a life time warranty on a Chrysler product, but because Tyson does not take a AMEX card, I cannot get a free rental. The management was no help, so I had to go directly to Chrysler Headquarter's and submit my rent a car bill for payment, which the dealership should have picked up. Very unhappy with this dealership and the service department. More

trusting a dealership Trusting a dealership service department is difficult for me to do. However, Chris Benigno in Service, seemed very trustworthy. No pressure , no BS. Trusting a dealership service department is difficult for me to do. However, Chris Benigno in Service, seemed very trustworthy. No pressure , no BS. Even though he shared the cold hard facts, he came across as compassionate of my situation. I also, liked not being given misleading info. If he did not know an answer to question he found out the answer or simple acknowledge he did not know. Regarding the work performed time will tell. More

very nice service went for oil change service was very good got in and out Alex Wesner was very courteous and friendly and took care of my needs went for oil change service was very good got in and out Alex Wesner was very courteous and friendly and took care of my needs More

Bad service Try working on deal with salesman Tim and instead of getting back with me he felt it was best not to call me back sales manager didn't even reach out Try working on deal with salesman Tim and instead of getting back with me he felt it was best not to call me back sales manager didn't even reach out to me I will never use this dealership again and iv purchased 2 cars before from them I will never buy from them again or tell a friend to go their or anyone More

Poor service Made an appointment to get my car checked for a noise it was making, even showed them the noise it was making and 2 days later no word from them. Call Made an appointment to get my car checked for a noise it was making, even showed them the noise it was making and 2 days later no word from them. Called them and to follow up to see what was going on and they still didn’t have a answer for me, they couldn’t even tell me if my car had been checked yet! They told me they would call me the next day, waited all day and once again didn’t hear from them, all they could tell me is that they were really busy, I tried giving them as much time as possible but when they told me they still didn’t know what was going on with my car I told them I was going to just pick it up and when I went in they just told me nothing was wrong with my car! 3 days to tell me my car was ok when I can clearly hear the noise plus my car is only 1 year old! Definitely won’t be going back! More

Recall work Service advisor Chris Benigno was very accommodating, friendly and thorough with the types of repairs that were needed. Our car was promised returned Service advisor Chris Benigno was very accommodating, friendly and thorough with the types of repairs that were needed. Our car was promised returned the same day and it was. More

service was friendly and knowlegable. Although I thought the Labor charge was high. 3/4 of the bill was labor. the work was done in reasonable time was friendly and knowlegable. Although I thought the Labor charge was high. 3/4 of the bill was labor. the work was done in reasonable time More

Horrible Service Brought my Wrangler in for a check engine light. Dropped the car on Sunday afternoon (so wo an appt). Received a call on Monday am advising they recei Brought my Wrangler in for a check engine light. Dropped the car on Sunday afternoon (so wo an appt). Received a call on Monday am advising they received my key and note with the issue. Said they would take a look and let me know, but not that day. I called Tuesday afternoon to get a status. Still had not looked at it. No big deal. Called Friday late afternoon and was told that since I'd dropped the car wo an appt, it is not uncommon for the vehicle to sit for up to 2 1/2 wks or longer before it would be evaluated. Mind you, this is all warranty. Phoned to pick the car up on Saturday to take it elsewhere and was told the battery is now dead, the engine coolant had leaked out as well as the transmission fluid. It is undriveable. Wow. The service guy said he would now escalate my ticket to first thing Monday morning(now into the next week). I called Monday right before lunch and was told it still had not been looked at and to maybe wait until 4pm that day or Tuesday by lunch. I phoned on Tuesday (why am I the one calling?)at lunch and guess what......no one has looked at it. Received a call around 2pm on Tuesday and was told to pick it up after 4pm. Since the battery was not under warranty (maintenance) and neither was the oil change (also maintenance) I could not get a final total of the bill except for the beforehand knowledge that I have a $100 deductible for the warranty. Really???? When I went to pick up the car well after 4pm, the paperwork never made it to the cashier. That was a 20 minute stand around whats your name, please spell your name, what kind of car, and who told you to come, wait. Geez. And lastly, I never received an apology and my bill was $526.50. Thanks. More

The service department is really striving to improve. I read the reviews about the service department before I made my appointment and with a little trepidation still made the appointment. I was pleasantl I read the reviews about the service department before I made my appointment and with a little trepidation still made the appointment. I was pleasantly surprised at the short wait, the friendliness of the service people and their attention to details. The service associate that waited on me kept me up to date on all progress and diagnosis. The actual time for checking in and getting my car back was reasonable for the problem that my Jeep had. More