Tyson Motor - Service Center

A 1 Customer Service Oh my golly. I went in to get an oil change on my Dodge Dart and came out with a Jeep Patriot. Mike Murray was fantastic. Got the best custo Oh my golly. I went in to get an oil change on my Dodge Dart and came out with a Jeep Patriot. Mike Murray was fantastic. Got the best customer service. It was unbelievable how we both had family members that were a part of the volleyball world. He made the time waiting very pleasurable. He was kind and considerate. Thanks Mike. Kathy Halloran More

First experience with their service department 2018 Pacifica Hybrid Limited. Had an appointment for an oil change and a recall "that should be quicker than an oil change." Added tire rotation when 2018 Pacifica Hybrid Limited. Had an appointment for an oil change and a recall "that should be quicker than an oil change." Added tire rotation when I got there. All of this took 4 hours while I sat in their waiting area. No updates at all. The service advisor walked past me at least a dozen times. I had to text them to find out what was taking so long. They didn't even wash my van or charge the hybrid system. Had to walk around the lot to find my van until some employee out front vaping offered to find it and pulled it up to me. More

Knowledgeable John MacBean is the go to guy for pick up truck questions. John helped me figure out what my current Ram 2500 Cummins could do in terms of towing capa John MacBean is the go to guy for pick up truck questions. John helped me figure out what my current Ram 2500 Cummins could do in terms of towing capacity and payload based on the truck’s current configuration. Desperately needed accurate information before I plop down over $100k in a camping trailer. He learned the ins and outs from his dad who was a daily user of work trucks. Learning through user experience is the best kind of learning. More

Service My grand Cherokee is only a-year-old. I continue to have intermittent issues where the air conditioning will not turn on for 10 minutes and sometimes My grand Cherokee is only a-year-old. I continue to have intermittent issues where the air conditioning will not turn on for 10 minutes and sometimes waits up to 40 minutes. I called Tyson, where I bought the vehicle last year and they wouldn’t see me immediately while the problem was on going, they offered an appointment 30 days out I called Tyson, where I bought the vehicle last year and they wouldn’t see me immediately while the problem was ongoing, they offered an appointment 30 days out I brought it to Jack Phelan because they said I could come in immediately and they would accommodate me More

BEWARE!! YOU MAY BE RISKING YOUR SAFETY BEWARE!!! DO NOT BUY A CAR HERE!! DO NOT BRING YOUR CAR FOR SERVICE HERE!!! I leased a brand new lemon, a.k.a. my Jeep Compass, in May of 2017. Fr BEWARE!!! DO NOT BUY A CAR HERE!! DO NOT BRING YOUR CAR FOR SERVICE HERE!!! I leased a brand new lemon, a.k.a. my Jeep Compass, in May of 2017. From early on this vehicle has had so many issues with the suspension and transmission just to mention the larger issues. Now the car is back to violently jerks as I'm driving. I WAS NEARLY JERKED INTO AN INTERSECTION YESTERDAY. This is after a corporate programing "update" that had been ignored by the service staff for months. When you bring your car in for service they ignore what you say, pretend to work on your car, and treat you like you're nuts. Well, you know what, I have been nuts for putting up with this for so long. The general manager never called me back after the service manager Bill claims he was taking my name and number to him for him to call me yesterday. It seems he doesn't take direct phone calls from insignificant customers. Trust and believe they'll wish they had not ignored me if something happens to me or my family as a result of their negligence with this vehicle. I feel so disrespected. My safety, my time, and my money means nothing to this dealership. How would they feel if their child, or spouse, or parent was having the same experience somewhere else. Please do not risk your time, money, or possibly your safety at Tyson Motors of Shorewood. More

very poor parts and service department. When having a problem with a brand new vehicle, take it to service and they argue with you that there is nothing wrong with the vehicle. What kind of When having a problem with a brand new vehicle, take it to service and they argue with you that there is nothing wrong with the vehicle. What kind of people treat customers that way. You purchase brand new vehicles that are less than 1 year old and the computer says something is wrong and the workers argue it is ok. Bring it back if it does it again. So we did but what a headache to come back and forth all because they can not see what the problem is. To me that is so unprofessional. Would not recommend any one to use service department. More

My experience with service department and customer service This review is mostly towards the service department and customer service and Tyson Motors. I bought my 2017 Jeep Cherokee from Tyson Motors towa This review is mostly towards the service department and customer service and Tyson Motors. I bought my 2017 Jeep Cherokee from Tyson Motors towards the end of 2016. I had a normal experience with buying my vehicle. For Christmas of 2017 I got my wheels powder coated black by a business in Lockport. I put my car on jackstands at my house and brought the tires and wheels to the business. I cannot have my phone at my job so the business had called asking me the year of my vehicle to know which kind of valve stems they needed to put the wheel back on the tire after powder coating them. By the time I got out of work the business had already closed so I had to take the wheel and tire somewhere that would have my valve stems to get it put back on and balanced. So, I took it back to Tyson where I bought my vehicle after confirming they had my valve stems. I got a call the next day to inform me that when they put the first wheel on the machine to put it back on the tire, the wheel flew off the machine, scratching my brand new $100 per tire powder coating. They said they were nervous to continue so they would bring it to Pomp's Tire next to the dealership. I was obviously frustrated, but understood that stuff happens and moving forward how management took care of the situation would either make or break my experience. The dealership still tried to charge me for the four valve stems at $25 a piece. I obviously objected to this, considering that the four valve stems would cost $100, the cost of re-powder coating my rim that they scratched. After speaking with a manager they ended up doing the whole thing free. After putting my tires back on my car and heading to work, I could not go over 55MPH without the car violently shaking. I ended up taking it to Discount Tire in Joliet to be rebalanced since I assumed that is what was causing the vibrations. The gentleman there informed me his 12 year old son could have balanced the tires more properly. So, I called Tyson to inform them to maybe not take their wheels to Pomp's Tires for balancing again because they obviously did not know what they were doing either. And to inform them that I still ended up having to pay which was BS. Fast forward to now May of 2018. My car with 20,000 miles on it is having a pretty loud creaking noise coming from the front passenger side of the car. Can clearly hear it when going over bumps, and can hear it the best when driving slowly. My 80 year old grandmother confirmed she too heard the noise. Although I was reluctant, I called Tyson to make an appointment to have it serviced because I thought who in their right mind wouldn't take it to the dealer with 20,000 miles under warranty?! My appointment was at 9:00AM. I asked the gentleman I was dealing with to please call me once they have looked at it so I knew if it would be covered under my warranty. By 3:30PM I had not heard from them so I just called myself. I spoke with the man who was overseeing the repair on my car. I unfortunately do not exactly remember specifically what part of my car he said was broke, but I believe it was some part of the strut. My first question was is it covered by warranty? He said yes. My next questions were is the problem common, and how did it happen? He said it commonly breaks from hitting pot holes or large bumps, it is a small piece that commonly breaks. He said they would have to order a piece and it would be in by the next day (Thursday) or Friday. He also told me I could get a loaner vehicle if I needed one at no cost to me. I said I would, since it would be a few days potentially and I needed to get to work. So I get my rental vehicle and go home. When I get out of work the next day I had a missed call from them so I call back and they inform me my car is done. I go up there, turn in the rental and as I am waiting for my car I look at the paperwork. The paperwork stated that they took my car for a test drive and heard nothing. It then said that they lubricated the ball joint and it showed .50 hours of labor. I am obviously first and foremost infuriated because the man I had talked to not only lied to me, but did so pretty elaborately about what they were going to fix on my vehicle. I go up to the man who is checking me out and say I am confused, do people usually come and get loaner vehicles from you guys for 1/2 of labor? To lubricate a part? And he said no not typically. I explain what the man overseeing my vehicle told me and he assures me that he wouldn't have lied to me. So the guy I am talking to obviously does not believe me. I was so frustrated I just said ok and got in my car and left. Before I even left the parking lot I could hear my car was still making the same noise. When I got home I called and asked to speak to a manager. I explain this ENTIRE situation to him which he genuinely sounds like he is angry about as well. He asks that we please give him another chance and that he will personal More

installation, recall & repair Christopher & Joe did a wonderful job of getting my Jeep Grand Cherokee in for installation of hitch & Joe handled my recall/repair of sunroof! Every Christopher & Joe did a wonderful job of getting my Jeep Grand Cherokee in for installation of hitch & Joe handled my recall/repair of sunroof! Everything was in a timely manner! They very friendly! Great job fellas! More

Took car in for some front end work. Front end of my 2009 Charger felt loose and clunked when hitting bumps. Found out I needed struts and numerous other parts. Just about everything was Front end of my 2009 Charger felt loose and clunked when hitting bumps. Found out I needed struts and numerous other parts. Just about everything was covered by my extended warranty. A very pleasant experience. Chris was my service repesentative and was very thorough. Communication was great. He kept me informed of the parts that were needed, the cost of the repairs and the time fra me to finish the job. His attention to the customer was second to none. All service writers should be this good! More

Awesome place to do business I took my truck In for service had an issue with the front suspension I have an extended warranty they replaced multiple parts and did so in a timely I took my truck In for service had an issue with the front suspension I have an extended warranty they replaced multiple parts and did so in a timely manner..job well done..I drive past multiple dodge dealers on my way to Tyson it's worth knowing they take good care of their customers..when I purchase my new dodge truck I will be going to tyson.. More