Tynan's Volkswagen - Service Center

Trying to fix parasitic electrical short I’ve had my 2014 Tiguan R-line in the shop multiple times trying to have this electrical short found and fixed. So far no luck. Even the new battery w I’ve had my 2014 Tiguan R-line in the shop multiple times trying to have this electrical short found and fixed. So far no luck. Even the new battery will drain overnight. Frustrating situation. More

Great Service Mariah was very helpful and treated me better that I deserved. The service department completed work on my car while I waited and saved me some money Mariah was very helpful and treated me better that I deserved. The service department completed work on my car while I waited and saved me some money since I was planning to have new brakes installed, but they confirmed that I didn't need them yet. Mariah was very friendly and kept me informed of progress on my car. More

Battery recall Tom Tran gave me wonderful customer service at Tynan's. He was able to research the problem and have my car repaired within 3 hours. Thank you, To Tom Tran gave me wonderful customer service at Tynan's. He was able to research the problem and have my car repaired within 3 hours. Thank you, Tom! More

Good service The service was good, it took longer than what they quoted me and I was a little upset about that. They should really have appointments for people who The service was good, it took longer than what they quoted me and I was a little upset about that. They should really have appointments for people who come in for warranty checkups. More

Good Job, but feel it should have been covered. Feel that it should have been covered. I realize it was an off-lease purchase, but think the battery should have been covered. Had a 2000 Jetta that j Feel that it should have been covered. I realize it was an off-lease purchase, but think the battery should have been covered. Had a 2000 Jetta that just needed it’s first battery replacement. However, I am happy it is done and that I have a warranty on this one. More

Best service I have experienced in 30 years. Service advisor Mr Tom Tran made my service experience a pleasure. He is without a doubt the best service advisor I have had in all of 30 years of dea Service advisor Mr Tom Tran made my service experience a pleasure. He is without a doubt the best service advisor I have had in all of 30 years of dealing with service departments. More

Pleasant and painless Service was quick and efficient. Was given a loaner car as this car has been brought back to the dealer several times to repair the same problem. Over Service was quick and efficient. Was given a loaner car as this car has been brought back to the dealer several times to repair the same problem. Overall very happy with the experience. More

Very friendly staff Very pleased with the work completed on My car I will be returning for sure Tom Tran is a great help and pointed out some great tips! Very pleased with the work completed on My car I will be returning for sure Tom Tran is a great help and pointed out some great tips! More

Service Department is the best I had to have some major work down on my Jetta and due to cost applied for the service department credit. I applied for 5000 in credit on the weeken I had to have some major work down on my Jetta and due to cost applied for the service department credit. I applied for 5000 in credit on the weekend and when it came back it said approvedso i approved the work to go forward. We did not find out until a week later when all the work was done that they had only approved 2000, putting us in a bind. Ben and Nikki in the service department were great, they recognized that this was not our fault and worked with us to come to a resolution that we were able to afford, giving us some of the work for free. I have dealt with other dealerships in the past and have had nothing but trouble. Not only will I continue to frequent Tynan, but would recommend them 100%. More

Excellent Service Team!!!! I purchased a pre-owned Isuzu VehiCROSS from McCloskey Imports in CO Springs on June 17, 2014 & a week later drove it back complaining of a gas smell I purchased a pre-owned Isuzu VehiCROSS from McCloskey Imports in CO Springs on June 17, 2014 & a week later drove it back complaining of a gas smell under the hood. I left the vehicle with McCloskey for 3 days before they called & said the vehicle was ready for pick up. No explanation, no documentation of what was found when I picked up the keys on Saturday afternoon. I called the following Monday to speak with my salesman, Ryan Hawthorn, who told me that he would get back with me after speaking with his Service Team in regards to what was going on with the vehicle. As I live in Denver & drove all the way back to CO Springs, an hour drive each way, I expected that the problem would be fixed after 3 days in the service bay. No call back from Ryan, so I called him back, typical of my dealings with him. I was told that what I was smelling was not gas, but engine cleaner. I was told by Ryan at McCloskey to "just keep driving it" & the smell will "burn off". The following week I took my VehiCROSS to have the engine professionally steam cleaned. No change. Gas smell still present. The week after that I had the air filter changed. Still no difference & after multiple attempts to contact both my salesman, Ryan, & the GM, Mike Phillips, at McCloskey I'd finally had enough. My husband, who is currently on deployment with the Army in Afghanistan, even called multiple times only to be told that everyone was in a sales meeting & there was no one to take his call! FOR THE LOVE OF GOD, HE WAS CALLING FROM AFGHANISTAN! One would think that if he took the time to make the call, from halfway across the world, that SOMEONE would take him seriously. Multiple emails were also sent from Afghanistan with no reply. At this point I'm ANGRY & EXTREMELY CONCERNED. I'm no a grease xxxxxx, but I know gas when I smell it. Engine cleaner, my xxx! I took the vehicle to a friend who works as a Service Adviser at Stevenson Toyota & he took one whiff under the hood & told me that what we were smelling was gasoline. HE FOUND A LEAK IN LESS THAN 5 MINUTES WITH THE FLASHLIGHT ON HIS CELL PHONE & advised I get it in for service immediately. He referred me to Tynan's VW. I called that afternoon & spoke with Betsy Nobles & she arranged for me to bring the vehicle in right away. She was very friendly, knowledgeable & was great about keeping in communication with me during the entire process. She even called to let me know about additional quirks the technician found during the fix. Impressive! What was more impressive was that total invoice was far less than what she had quoted originally! Turns out my VehiCROSS had a leaking fuel pressure regulator that was, in fact, leaking gas into the engine. If left untreated this would cause the engine to catch fire! And McCloskey Imports couldn't find anything wrong?!?!? REALLY?! It was COMPLETELY clear they didn't even LOOK under the hood, much less turn the vehicle on, when I took it back to them! I'm absolutely FLOORED that the dealership that this Army wife spent her hard earned dollars with sold her a vehicle that had the potential to put her life at risk! The fact that they wouldn't even admit to the problem makes it clear that a sale is worth more than the actual customer at McCloskey Imports. A disgusting & disturbing practice! Shame on you, McCloskey Imports! I am so grateful for Betsy Nobles & her competent Service Team at Tynan's VW. Thank You! Thank You! Thank You! It was a complete pleasure doing business with you! My VehiCROSS is running like a dream! No more gas smell! You have renewed my faith. I look forward to my next visit! More