Tynan's Volkswagen - Service Center

As usual the service was prompt and friendly. I was pleased with the service department with my first volkswagon that's why I brought my second one back to this dealership. pleased with the service department with my first volkswagon that's why I brought my second one back to this dealership. More

Our 2003 Jetta was in for a Synthetic oil change and new ignition key. After 1.5 hours, I checked on what is taking so long as the hood of the car had been up for over an hour and no one on the car. Brian s ignition key. After 1.5 hours, I checked on what is taking so long as the hood of the car had been up for over an hour and no one on the car. Brian said he would check on it, after a while Brian returned with, "the oil is done and now they are going to work on getting the key programed." after another 25 minutes, Brian indicated the software in the laptop was incorrect and had to be re-booted to the 2003 software. So, 2.5 hours later we walked out happy overall with a car washed, and bill was comped. We like coming to Tynan's and will continue to do so since they made it, "Right", with the bill comped; it could have been a very bad experience. Good save! Kevin Dorsey More

Service dept is lacking both in professionalism and technical expertise. It is recommended you go elsewhere for service (either a small shop or another dealer). I have never used the sales side. technical expertise. It is recommended you go elsewhere for service (either a small shop or another dealer). I have never used the sales side. More

I have had a lot of problems with my car since I got it 5 years ago. Today I had a fuel pump replaced and this was the second time it was replaced in 2 years. Rick was our service manager this time. He went years ago. Today I had a fuel pump replaced and this was the second time it was replaced in 2 years. Rick was our service manager this time. He went above and beyond and took excellent care of us. The part was in quickly, replaced in a few hours and his service was outstanding. More

This was my first visit. Tynan service went out of their way to try to locate the reason for my car not starting for me one time. My car did not act up for the dealer, no attempt to sell me parts that migh way to try to locate the reason for my car not starting for me one time. My car did not act up for the dealer, no attempt to sell me parts that might not help, no charge to me for their time, happy customer. More

In for service. Oil change and overall check up. Great communication and and timliness of service. The waiting area is comfortable and well organized. Everyone very helpful and accomodating. I got to chec communication and and timliness of service. The waiting area is comfortable and well organized. Everyone very helpful and accomodating. I got to check out the new 9-5s may need a test drive next time I am in.... More

I've taken my vehicle to Tynan's for service since I bought it, and have always received great customer service. This past time, I went in for an oil change and asked them to refill the coolant, since bought it, and have always received great customer service. This past time, I went in for an oil change and asked them to refill the coolant, since it was low. The coolant had not been refilled, so I took it back a few days later. Rick came out and filled it up himself for no charge, and I was on my way in a matter of minutes. I put a 4 for price. I'm usually satisfied with their service prices, but this last time I had to have a few bulbs replaced, and I thought the labor charge was a little high, though not enough to cause complaint on my part. Everything else, from their quick service to their always friendly and helpful attitude, is worth the only slightly higher cost of taking my Saab to their dealership. More

Cost to replace license plate bulb was too expensive for a simple bulb replacement. Service reset was not comleted by the technician so I will need to call to find out how to do this. Offered to was vehic a simple bulb replacement. Service reset was not comleted by the technician so I will need to call to find out how to do this. Offered to was vehicle however it was not needed, so it was refused. More

Rick (our service writer) was Awesome. He went above and beyond with his communication and service. He even drove to my house to switch out vehicles. This is a nice change to the past as Tynan's Saab has ha beyond with his communication and service. He even drove to my house to switch out vehicles. This is a nice change to the past as Tynan's Saab has had some HORRIBLE service writers. However, I was thoroughly un-impressed with the workmanship. I have taken my car in two handfuls of times for the same issue, finally, with Rick as our service writer, he put his foot down and got the problem resolved. The service employees fried my electronic's and battery with a simple detailing request. (They fixed it on their dime, but had to keep my vehicle much longer than expected.) When I went to pick the vehicle up, they still had to come out to my vehicle three times to put it back together. Thank goodness for Rick otherwise I would be done with Tynan's Saab. More

I have given this rating because the service was outstanding. Richard was very helpful with the multiple problems I had with my Saab. Also, my Saab was not purchased at Tynans, but Richard was mor outstanding. Richard was very helpful with the multiple problems I had with my Saab. Also, my Saab was not purchased at Tynans, but Richard was more than happy to help me. It was very apparent that Richard had a vast knowledge base in the car repair business. I will be buying my next car from Tynans. More