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Tynan's Volkswagen - Service Center

Aurora, CO

4.5
2,895 Reviews

2,895 Reviews of Tynan's Volkswagen - Service Center

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June 24, 2025

Honest service that you can trust, with a kind service from the time you enter the shop, clear and transparent information in your inspection and delivered in timely manner in person or by email More

by MORO91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2025

Professional and courteous team who are helpful and ensuring my care is well taken care of. More

by N.J.DEJEUS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Abramson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Hassanein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Alore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Delgado II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aiden Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Tynan's Volkswagen responded

Thank you for your kind words! We're proud to have a team that is both professional and courteous, and it’s great to hear that their dedication to taking excellent care of your vehicle. We truly appreciate your trust and look forward to continuing to support you and your vehicle's needs. Jacqueline Goldsboro - Customer Care Coordinator

June 22, 2025

Muy buena atención, quedé contenta con el servicio y siempre están pendiente de llevar un seguimiento con el cliente. Muchas gracias More

by Indra piotto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calysta
Jun 23, 2025 -

Tynan's Volkswagen responded

Muchas gracias por sus amables palabras! Nos alegra saber que quedó satisfecho con el servicio y que el seguimiento de nuestro equipo le causó una buena impresión. Brindar una atención atenta y personalizada siempre es nuestra prioridad. Agradecemos sinceramente su confianza y esperamos verlo de nuevo Jacqueline Goldsboro - Customer Care Coordinator

June 21, 2025

Super nice and friendly. Explained process well and was not in a rush in explaining More

by SAMANTHA.RAMIREZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Tynan's Volkswagen responded

Thank you, Samantha! We’re so glad that you had a positive experience. Providing clear communication and taking the time to explain the process thoroughly is something we take pride in. We appreciate your kind words and look forward to assisting you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

June 21, 2025

Welcoming and easy. I was in and out faster than quoted which I always appreciate More

by KGOMOLAK
Recommend Dealer
Yes
Jun 23, 2025 -

Tynan's Volkswagen responded

Thank you for the great feedback! We're happy to hear your visit was welcoming and efficient, and that we were able to get you back on the road even faster than expected. We truly appreciate your kind words and look forward to seeing you again next time! Jacqueline Goldsboro - Customer Care Coordinator

June 20, 2025

1-Star Review, I wish I could give less Terrible experience – felt disrespected and overcharged I brought my Volkswagen Atlas to this dealership because I needed to find out whether it came with More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Aldredge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I requested to speak to upper management and I was told they don’t have that information.
Jun 23, 2025 -

Tynan's Volkswagen responded

Dear Tsion, Thank you for taking the time to share your feedback. We truly regret that your recent experience did not meet your expectations, and we understand how frustrating this situation must have felt. To clarify, your Volkswagen Atlas is equipped with a factory-installed towing control module that automatically operates trailer brakes and makes necessary adjustments. The aftermarket trailer brake adapter provided was not compatible with your vehicle’s system, and our team communicated this during the diagnostic process. Regarding the charges: The $204.00 diagnostic fee was approved by you before the work was performed. The additional charge was for a cabin air filter replacement, which was also authorized at the time of service. While we recognize your disappointment, no repairs were performed beyond what you approved. We aim to be transparent in our communication and recommendations, and we’re sorry to hear that you felt unsupported throughout the process. We also regret that a loaner vehicle was not available during your visit — availability can vary, and we apologize for the inconvenience that this caused. Your feedback about feeling disrespected, particularly as a woman, is something we take seriously. Every customer deserves to be treated with professionalism, transparency, and respect. We will be reviewing this internally to ensure every member of our team upholds these standards. If you’re open to further discussion, we’d appreciate the opportunity to speak directly and work toward a more positive resolution. Please feel free to reach out to our Service Manager, Matt Cooper, at 303-341-3330 Sincerely, Jacqueline Goldsboro Customer Care Coordinator Tynan’s Volkswagen

June 20, 2025

Very professional people They were helpful in all my aspects and also they tried so hard to find the right thing in my car to fixed More

by Tpolanco0626
Recommend Dealer
Yes
Employees Worked With
Ashley Aldredge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Aldredge
Jun 20, 2025 -

Tynan's Volkswagen responded

Thank you for the kind words! We’re glad to hear that our team was helpful and worked to get to the issue with your vehicle. Providing thorough and professional service is our goal, and we truly appreciate your trust in us. We look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

June 20, 2025

Extremely professional and courteous ? ? Amazing human being She is naturally great Can't wait for the next service More

by Danid524
Recommend Dealer
Yes
Employees Worked With
Ashley Aldredge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Aldredge
Jun 20, 2025 -

Tynan's Volkswagen responded

Thank you so much for the wonderful 5-star review! We’re thrilled to hear your kind words about Ashley—she truly is an exceptional member of our team. Her professionalism, natural warmth, and dedication to our guests never go unnoticed. We’re grateful for your support and look forward to welcoming you back at your next service! Jacqueline Goldsboro - Customer Care Coordinator

June 20, 2025

Everyone at Tynan’s was so friendly and helpful! I wasn’t even sure I could get a new car but they made sure it happened and was a painless process! I’ll be sending everyone to them moving forward! More

by KALEYDERHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wilkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Goldsboro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Romolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Aldredge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Solis was AMAZING to work with! 5 stars!
June 20, 2025

The entire team is professional and courteous. They work hard to ensure my vehicle is done properly and as quickly as possible. More

by MICHELLEANEISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachide Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Aldredge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Tynan's Volkswagen responded

Thank you, Michelle, for your kind words! We’re grateful for your continued trust in our team. It's always our goal to provide professional and courteous service while ensuring your vehicle is properly and efficiently taken care of. We truly appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

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