Tynan's Nissan Aurora - Service Center

Very disappointed I was very disappointed today because I tried to schedule an appointment for an oil change by phone and they told me that I didn't need an appointment I was very disappointed today because I tried to schedule an appointment for an oil change by phone and they told me that I didn't need an appointment if I arrived before 6:00 PM. I arrived at 5:25 PM and the service team told me that I was too late and should come back tomorrow. They didn't care that it took me 40 minutes to drive to the shop in traffic and they could not explain to me why they declined a 15-minute service when I was there 35 minutes before closing. The team was rude, did not apologize, and instead made me out as a liar, saying that I must have called another dealership. After this, I drove to Grease Monkey and I arrived two minutes before closing. The guys there were very happy to help me. I was very disappointed in Tynan's services because I was planning to purchase my second car from this specific dealership. This attitude has lost me as a potential buyer and I will never come back to Tynan's for any service. More

Poor service I had my brakes pad done but about two weeks later they kept squeaky so I took it back. I explain the problem and so they took it for a test drive. Th I had my brakes pad done but about two weeks later they kept squeaky so I took it back. I explain the problem and so they took it for a test drive. They told me that they didn't hear anything and it would be pointless to take into the shop that it would be a waste of their time. Wow! Unacceptable and I'm the customer. I told a friend about how I was treated and they told me to go to this Nissan Dealership that they treat thier customers good. So to find out their was a problem the caliper bracket shims dirty and had no lubricant applied and none to sliding pins either. Tynan's is the worst place I've ever been. More

Express service--NOT They claim oil change and other services are Express. I'm not sure what express mean to them when I had to wait over an hour for an oil change. Grante They claim oil change and other services are Express. I'm not sure what express mean to them when I had to wait over an hour for an oil change. Granted they topped off washer fluid and did an "inspection",but still an hour for an oil change!!!!!! If I had the warmth of an inside garage I think I could have changed my own oil in less time. Again if you advertise express service then do it in an EXPRESS way. The oil change 3 pack is what enticed me but the wasted 3 plus hours of my precious time for the 3 oil changes isn't worth it. I 'd rather make an appointment and know I had to commit to time lost for what ever reason takes Dealerships so long to complete work. I could at least arrange a ride and schedule my valuable time better. More

over charge The air bag light started blinking. I took my 2005 frontier to Tynan Nissan in Aurora The service adviser told me they charge $140 dollars to code rea The air bag light started blinking. I took my 2005 frontier to Tynan Nissan in Aurora The service adviser told me they charge $140 dollars to code read the problem. Any auto parts store does it for free. The service adviser told me they had to replace the passenger side airbag module. I had to pay upfront for the part. They charged me $699 plus tax for the part. I checked the internet. The part was selling for $418.00 OEM. I also paid 480.00 for labor up front. I was advised that the problem was not the module since the airbag light was still blinking. The service manager said he would fix the problem at no cost to me. No cost? I laid out $1230 including tax for a part and labor I didn’t need. I told him what I paid so far. His reply was that if I forgot about moneys owed to me, they would fix my truck for free. DUH I asked for the old part. Rebekah told me the mechanic discarded it.Did they put the old part back? After getting my truck back the next day my daughter usually sits in the passenger side complained that her seat belt locks up and won’t release. I can't wait for them to look at the problem. I purchased two vehicles in the past from them Why do I keep going back? There are other stories I can relate about Tynan. Some other time. More

I hate dealers they don't like old cars removed and replaced passenger side air bag as per factory recall. ----this guys messed up with drivers side too let dashboard loose upper bezel in removed and replaced passenger side air bag as per factory recall. ----this guys messed up with drivers side too let dashboard loose upper bezel in wrong position .....complimentary multi-point inspection wrong........ my suggestion take your time to fixing the air bag and do it right and forget it the multi-point inspection More

Over charged Called dealership for price of fixing outside drivers door handle. $180 was the quote for labor only. I was charged over$500. With labor at $276. They Called dealership for price of fixing outside drivers door handle. $180 was the quote for labor only. I was charged over$500. With labor at $276. They said they had to replace the whole wiring system. The inside doorhandle worked. They tried to justify their over pricing by telling me they did recall work on my car. Called another dealership they start pricing at $145. I feel riped off,mad. They didn't care! More

Bad experience I had a car that kept dying upon take off and wouldn't automatically shift into a higher gear. Provided it only happened when it was hot out, my car s I had a car that kept dying upon take off and wouldn't automatically shift into a higher gear. Provided it only happened when it was hot out, my car sat at the dealership for almost two months. They lost the paperwork for my car, couldn't give me updates and when I showed up they had no idea where my car was. I was told "it's somewhere out there" and the employee handed me my keys so I could get stuff out of my car. I was on my own to navigate the back 40. They did loan me a car to use, but the service manager called out of the blue one day saying he would report the car stollen if I didn't bring it back. Asked if my car was done yet and he told me no. What a way to take care of a customer. In the end I was told that Nissan had a new way of fixing the problem my car had a "new process". But couldn't tell me when I would get my car back. More

Professional, courteous and alert to details I found the service staff at Tynan's Nissan to be efficient and friendly, and smart to listen and understand what I was asking about. (A service speci I found the service staff at Tynan's Nissan to be efficient and friendly, and smart to listen and understand what I was asking about. (A service special including oil change, tire rotation, etc). I also asked about an additional part, then was directed where to check if it was available-- and that was added to the service without additional labor charge or a long delay. Thanks! More

I love these guys! I have been coming to this dealer for about 11 years. the first time I was here I was with a friend helping her to purchase a new car. She ended up I have been coming to this dealer for about 11 years. the first time I was here I was with a friend helping her to purchase a new car. She ended up with an Xterra and we were both really happy with the service and deal. A year later I went in to by myself an Xterra which I did. Again highly satisfied. I started dealing with the service dept, they were helpful, friendly, and professional. I have been going there now for 10 years. Recently my husband needed a new car so we went to Tynann's and walked out that day with the Rouge. Again we had excellent service while purchasing this vehicle and have had excellent service everytime I have gone back for any service on either car. More

excellent customer svc From the time I bought my SUV and each oil CHG and service since always great customer SVC. Max and Jeff in SVC dpt super friendly From the time I bought my SUV and each oil CHG and service since always great customer SVC. Max and Jeff in SVC dpt super friendly More